Webcast - IT Performance Management: Measure, Monitor and Modify for Operational Excellence - IT Management Guide
Computerworld IT Management Guide
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Webcast - IT Performance Management: Measure, Monitor and Modify for Operational Excellence
by IBM

High-performing organizations take a more practice-based and practical, approach to measuring, managing and enhancing IT performance. Adopt new, flexible solutions to support the way that your organization uses IT to drive operational excellence.
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