Ibm Help Desk Software - IT Management Guide Results for Ibm Help Desk Software
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Service Desk Consolidation Cuts Costs and Increases Service Quality
by BMC Software, Inc
June 15, 2009
- (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
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Crossing the Chasm Between the Service Desk and Operations
by BMC Software, Inc
June 15, 2009
- (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
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Why You Should Take a Holistic Approach to ITIL and Service Support
by BMC Software, Inc
June 15, 2009
- (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
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Call Center Suite SearchCRM.com Product Directory
by SearchCRM
February 27, 2009
- (Free Research) Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center market. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the call center market.
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
by BMC Software, Inc
June 15, 2009
- (Free Research) Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
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Analyzing the Total Cost of a Global Service Desk
by CompuCom Systems, Inc.
April 01, 2009
- (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
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Desktop Authority Password Self-Service Version 4.1.1
by ScriptLogic Corporation
April 10, 2009
- (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
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Numara Software Webinar - Track It!
by Numara Software
June 08, 2009
- (Free Research) Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
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Numara Track It! - Change Management Webinar
by Numara Software
June 08, 2009
- (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
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10 Ways to Reduce Your Email Costs
by Iron Mountain Digital
June 03, 2009
- (Free Research) Thinking about cutting costs by switching to email archiving and management in the cloud, but not sure how it all adds up? Learn how Iron Mountain's Total Email Management Suite will save you time and money, and put figures on what your own cost savings will be.
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JIRA 3.13 -- Bug and Issue Tracking Software Trial Demo
by Atlassian
April 13, 2009
- (Free Research) JIRA lets you prioritize, assign, track, report and audit your issues, whatever they may be -- from software bugs and help-desk tickets to project tasks and change requests. More than just an issue tracker, JIRA is an extensible platform that you can customize to match to your business processes. Try JIRA free for 30 days now.
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How to Cut BlackBerry Support Costs by 25 to 50%
by Zenprise
February 13, 2009
- (Free Research) Read this paper to find out how Zenprise MobileManager uses automation to help improve end user support quality without increasing staff or IT spending to keep up with the exponential growth of mobile email usage across enterprise organizations.
(WHITE PAPER)
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3 Best Practices for Reducing Exchange Downtime
by AppAssure Software
March 02, 2009
- (Free Research) Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange.
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Innovation in Software Development for Tough Economic Times
by Black Diamond Software
June 18, 2009
- (Free Research) PRESTO, using the IBM Rational jazz technology is a set of VMWare-based virtual appliances that provides a complete, cost effective, easy to use IBM-centric software development and delivery environment. Read this product overview to learn more.
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Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities
by BlackBerry
November 2007
- (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
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IBM Optim Database Administrator
by IBM
June 2009
- (Free Research) Learn how IBM information management software can assist you in managing change in dynamic application and database environments.
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Seamlessly Connect Your Development Teams - Large and Small
by IBM
March 2009
- (Free Research) In this whitepaper, you will learn how IBM Rational® Team Concert™ software can help teams of varying sizes, often located in vastly separate locations, work together to build software ranging from simple to complex.
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IBM Rational Asset Manager e-Kit
by IBM
March 2009
- (Free Research) Explore the benefits of Rational Asset Manager with this IBM e-Kit. The e-Kit includes demos, white papers and a webcast. Discover how to track and audit your assets to utilize them for reuse, especially within a service-oriented architecture.
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Blackberry Enterprise Server for IBM Lotus Domino - Service Pack: 6
by BlackBerry
February 2009
- (Free Research) BlackBerry® Enterprise Server version 4.1 SP6 supports HTML and rich-content email messages for BlackBerry devices that are running BlackBerry® Device Software version 4.5 or later. IBM® Lotus® Domino® version 7.0.2 or later is required to support rich-content email messages on the BlackBerry Enterprise Server.
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Becoming Proactive In Application Performance Management
by Compuware Corporation
January 2009
- (Free Research) Compuware Corporation commissioned Forrester Consulting to survey 389 global technology decision-makers actively involved in application performance management (APM) to assess the effectiveness of their processes and the technologies they employ. This paper has the results.
(WHITE PAPER)
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Application Lifecycle Management (ALM) software solutions for green IT
by IBM
February 2009
- (Free Research) This whitepaper will explore best practices for green IT and how Application Lifecycle Management (ALM) can help companies achieve green IT processes for software application management. Specifically, ALM solutions can help IT organizations reduce energy consumption and costs associated with multi-site software development.
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Requirements engineering for the automotive industry.
by IBM
March 2009
- (Free Research) This white paper explores requirements engineering and its groundbreaking role in product development and engineering for the industrial segment. It discusses the best practices and benefits of requirements engineering, and how automotive manufacturers can overcome today's quality and cost challenges using those best practices.
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Optimizing Mainframe Success by Simplifying Ownership
by CA
December 2008
- (Free Research) The mainframe offers value in today's enterprise computing environments, where growing workloads, constrained resources, regulatory imperatives and corporate "green" mandates are intensifying the pressure on IT organizations. As the industry's most experienced mainframe professionals approach retirement, organizations are facing tough choices.
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Genius Project4Domino (GP4D)
by Genius Inside
June 2009
- (Free Research) 2008 Lotus Award Winner, Genius Project4Domino is a web and IBM Lotus Domino based project management solution that fulfils all crucial project management needs: planning, document management, team collaboration, resource management, project, budget and cost tracking and reporting.
(TRIAL SOFTWARE)
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System i (IBM iSeries) Management Best Practices -- an Executive Overview
by Vision Solutions
January 2007
- (Free Research) System i provides a wealth of data to help analyze performance and storage usage; this information can be employed to liberate wasted space and tune the system.
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