Help Desk Survey Software - IT Management Guide Results for Help Desk Survey Software
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Analyzing the Total Cost of a Global Service Desk
by CompuCom Systems, Inc.
April 01, 2009
- (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
(WHITE PAPER)
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Becoming Proactive In Application Performance Management
by Compuware Corporation
January 09, 2009
- (Free Research) Compuware Corporation commissioned Forrester Consulting to survey 389 global technology decision-makers actively involved in application performance management (APM) to assess the effectiveness of their processes and the technologies they employ. This paper has the results.
(WHITE PAPER)
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Desktop Authority Password Self-Service Version 4.1.1
by ScriptLogic Corporation
April 10, 2009
- (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
(TRIAL SOFTWARE)
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Numara Software Webinar - Track It!
by Numara Software
June 08, 2009
- (Free Research) Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
(WEBCAST)
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Service Desk Consolidation Cuts Costs and Increases Service Quality
by BMC Software, Inc
June 15, 2009
- (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
(WHITE PAPER)
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Crossing the Chasm Between the Service Desk and Operations
by BMC Software, Inc
June 15, 2009
- (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
(WHITE PAPER)
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Why You Should Take a Holistic Approach to ITIL and Service Support
by BMC Software, Inc
June 15, 2009
- (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
(WHITE PAPER)
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Numara Track It! - Change Management Webinar
by Numara Software
June 08, 2009
- (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
(WEBCAST)
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10 Ways to Reduce Your Email Costs
by Iron Mountain Digital
June 03, 2009
- (Free Research) Thinking about cutting costs by switching to email archiving and management in the cloud, but not sure how it all adds up? Learn how Iron Mountain's Total Email Management Suite will save you time and money, and put figures on what your own cost savings will be.
(WHITE PAPER)
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How to Cut BlackBerry Support Costs by 25 to 50%
by Zenprise
February 13, 2009
- (Free Research) Read this paper to find out how Zenprise MobileManager uses automation to help improve end user support quality without increasing staff or IT spending to keep up with the exponential growth of mobile email usage across enterprise organizations.
(WHITE PAPER)
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Call Center Suite SearchCRM.com Product Directory
by SearchCRM
February 27, 2009
- (Free Research) Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center market. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the call center market.
(WHITE PAPER)
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3 Best Practices for Reducing Exchange Downtime
by AppAssure Software
March 02, 2009
- (Free Research) Although there are many e-mail platforms available, Microsoft Exchange is by far the most dominate with a commanding 65-percent share of the overall market. This eGuide explains the three best practices for reducing Exchange downtime and teaches how to proactively approach disaster recovery for Microsoft Exchange.
(WHITE PAPER)
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Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities
by BlackBerry
November 2007
- (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
(WEBCAST)
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Running A Fully Controlled Windows Desktop Environment with Application Whitelisting
by Bit9, Inc.
June 2009
- (Free Research) Getting control over desktop PCs is fast becoming a major strategic objective of CIOs and IT departments. This whitepaper will discuss “The Five Elements of Desktop Control” and how each are required in order to fully realize the benefits of a controlled environment.
(WHITE PAPER)
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The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript
by Citrix Online - GotoAssist
June 2009
- (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI.
(PRESENTATION TRANSCRIPT)
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Creating a Win-Win for Call Center Outsourcers and Their Customers
by Cicero Inc.
June 2009
- (Free Research) This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more.
(WHITE PAPER)
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The potential ROI of a remote support solution via the SaaS model
by Citrix Online - GotoAssist
June 2009
- (Free Research) This webcast will address the real dollar savings of using this model and the potential for ROI.
(WEBCAST)
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
by BMC Software, Inc
June 2009
- (Free Research) Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
(WHITE PAPER)
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SharePoint E-Zine Volume 10: Quantifying the Success of Your SharePoint Governance Policy
by SearchWinIT
May 2009
- (Free Research) Get expert advice in this month's issue on how to convince top management that SharePoint governance should be a top priority. Find out how to create a multidimensional strategy to monitor all of SharePoint's moving parts, and learn three approaches for document management systems integration.
(EZINE)
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IDC Report: IT Service Management Adoption Trends and Strategies
by Hewlett-Packard Company
September 2008
- (Free Research) Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.
(WHITE PAPER)
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CA Network & Voice Management Gap Assessment
by CA
August 2008
- (Free Research) This survey covers areas of Quality of Service (QoS), Service Disruptions and Reducing Expenditure.
(ASSESSMENT TOOL)
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Enterprise Storage Priorities Emphasize Information and Infrastructure Efficiency
by Compellent
January 2009
- (Free Research) ESG's survey of 504 global storage professionals reveals that budget-conscious storage purchasers will emphasize efficiency in 2009. Enterprise organizations will allocate increasingly-scarce budget resources to products and services that help them address key barriers to true data center efficiency. Read on for more survey results.
(ANALYST BRIEF)
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Syberworks Learning Management System Product Suite
by SyberWorks, Inc.
This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.
(ASP & SOFTWARE PRODUCT)
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JIRA 3.13 -- Bug and Issue Tracking Software Trial Demo
by Atlassian
April 2009
- (Free Research) JIRA lets you prioritize, assign, track, report and audit your issues, whatever they may be -- from software bugs and help-desk tickets to project tasks and change requests. More than just an issue tracker, JIRA is an extensible platform that you can customize to match to your business processes. Try JIRA free for 30 days now.
(DEMO)
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Defining Business Analytics and Its Impact On Organizational Decision-Making
by SAS Institute Inc.
February 2009
- (Free Research) This research paper holds the finding of a survey on business analytics commissioned by SAS and conducted by Computerworld. The goal was to better understand the audience's definition of and familiarity with business analytics as a growing market category, as well as to track the perceived benefits of business analytics software implementation.
(WHITE PAPER)
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