Crm Call Center Case Study - IT Management Guide Results for Crm Call Center Case Study
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Call Center Suite SearchCRM.com Product Directory
by SearchCRM
February 27, 2009
- (Free Research) Before purchasing call center technology, it is critical to properly research and evaluate the vendors and products that exist in today's call center market. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the call center market.
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Expand Your Reach: Mastering Multi-Modal Survey Research
by SPSS Inc. Worldwide Headquarters
April 14, 2009
- (Free Research) Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.
(WEBCAST)
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SugarCRM and Asterisk: Automating Customer Support Processes
by SugarCRM Inc.
June 02, 2009
- (Free Research) Watch this webcast to learn about SugarCRM's out-of-the-box collaboration capabilities and how Asterisk can help companies of all sizes implement a best-in-class telephony system. This webcast will also show how Geeks on the Way is becoming one of the fastest-growing businesses in western Canada due to the combination of SugarCRM and Asterisk apps.
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Considering CRM solutions? First understand CRM best practices
by Sage SalesLogix
November 01, 2007
- (Free Research) The Nucleus Research Guidebook Sage SalesLogix highlights the experiences of companies using Sage SalesLogix CRM solution and prescribes the best practices, missteps to avoid, and tips for fine-tuning the application to maximize its impact across the customer life cycle.
(ANALYST REPORT)
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The Business Case for Desktop Integration: A practical solution with rapid ROI
by Cicero Inc.
June 10, 2009
- (Free Research) This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results.
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Online Training Case Study
by SyberWorks, Inc.
December 2008
- (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.
(CASE STUDY)
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HP automates end-user management with HP Client Automation software
by Hewlett-Packard Company
May 2009
- (Free Research) This white paper outlines how consolidating HP's data centers lead to intelligent and automated client management. Using HP client automation software the company was able to improve efficiency and reliability.
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CRM without Compromise: A Strategy for Profitable Growth
by SAP America Inc
April 2007
- (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
(WHITE PAPER)
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Practical Open Source Data Integration Case Studies & Implementation Examples Volume 2
by Talend
February 2009
- (Free Research) This document presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits.
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The Total Economic Impact™ Of Progress Management for Interconnected Applications
by Progress Software, Inc.
February 2009
- (Free Research) In February 2009, Progress Actional commissioned Forrester Consulting to examine the total economic impact and potential ROI enterprises may realize by deploying Progress Actional. The Progress Actional solution provides visibility, security, and control of the activities of services and end-to-end business transactions in a runtime environment.
(ANALYST REPORT)
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Creating a Win-Win for Call Center Outsourcers and Their Customers
by Cicero Inc.
June 2009
- (Free Research) This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more.
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Improving the quality of customer data: A Mentor Graphics Case Study
by Pitney Bowes Business Insight
March 2009
- (Free Research) Mentor Graphics needed a way to improve the quality of its customer data and efficiently utilize this information to better target leads. This case study details how Group 1 developed a customer data solution that provided flexibility and control in determining how to link or merge duplicate customer records.
(CASE STUDY)
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Case Study: Clinical Financial Services Uses i365 to Reduce Its DR Risk and Reassure Clients
by i365, A Seagate Company
April 2009
- (Free Research) In order to meet the requirements of its major pharmaceutical clients, Clinical Financial Services turned to EVault SaaS and EVault Remote Disaster Recovery for an integrated offsite disaster recovery solution that would not only protect their data but also facilitate recovery of its key business systems in case of a disaster.
(CASE STUDY)
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Unlock Your Sales Potential
by Birst
June 2009
- (Free Research) During this recession sales effectiveness is becoming more crucial to coming out on top. This webcast will discuss all the factors your organization needs to unlock your sales potential and to come out of this downturn as strong as, if not stronger, than before. Watch this webcast to learn the benefits sales analytics can provide your company.
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Southeastern Container turns to Motorola and decisionpoint systems for RFID asset tracking
by Motorola, Inc.
June 2009
- (Free Research) Southeastern Container is using Motorola fixed and handheld readers, and Motorola antennas to track their reusable bins for effective and accurate inventory control. Exact information on their vital core business assets - the bins - will provide a bin's exact history, lifetime, location, status and contents. Read this case study to learn more.
(CASE STUDY)
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Case Study: BCEE Luxembourg - Document Migration and Simplified Workflow
by Xenos Group Inc.
June 2009
- (Free Research) The Banque et Caisse d'Epargne de l'Etat, Luxembourg (BCEE) is one Luxembourgs leading financial institutions. BCEE's mission is to offer their clients optimum service while promoting the economic and social development of Luxembourg. Read this case study to learn how BCEE adopted Xenos's d2e document transformation solution to manage..
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Empowerment as a Growth Strategy: How Empowering Customer-facing Employees Leads to Extraordinary Results
by Oracle Corporation
September 2007
- (Free Research) Discover how empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy.
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Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics
by SPSS Inc. Worldwide Headquarters
February 2009
- (Free Research) This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.
(CASE STUDY)
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Siloed CRM Applications vs. a Process-Based Approach: Which CRM Strategy Is Right for Your Business - and Your Customers?
by SAP America Inc
March 2009
- (Free Research) Realizing the limitations of siloed system approaches, many companies are now seeking solutions that support end-to-end processes spanning all relevant areas of the enterprise...
(JOURNAL ARTICLE)
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Case Study: Real estate services firm leverages FalconStor solutions to ensure data availability and optimize support for clients and end users
by FalconStor Software
March 2009
- (Free Research) Read the following case study to learn how real estate services firm CB Richard Ellis (CBRE) was able to utilize Falconstor solutions to simplify their storage infrastructure and prepare for future data growth while ensuring high availability of critical business applications.
(CASE STUDY)
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Case Study: Hendrick Hudson School District Learns About Online Backup with EVault SaaS
by i365, A Seagate Company
April 2009
- (Free Research) The Hendrick Hudson School District needed offsite data protection in case of a disaster. It chose EVault SaaS to automate backups, meet auditors' requirements and make sure its data was secure and recoverable.
(CASE STUDY)
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Reduce Churn Through Enterprise Feedback Management and Predictive Analytics
by SPSS Inc. Worldwide Headquarters
May 2009
- (Free Research) In this case study, Cablecom recognised the key to tackling churn was to identify the point at which customers become dissatisfied with the service and before they made the decision to switch to an alternative provider.
(CASE STUDY)
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ROI Case Study SPSS American Airlines
by SPSS Inc. Worldwide Headquarters
February 2009
- (Free Research) To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs.
(CASE STUDY)
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Empower Your Consumer Research Department with Predictive Analytics
by SPSS Inc. Worldwide Headquarters
May 2009
- (Free Research) In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.
(CASE STUDY)
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Tiens Group: growing and cutting costs with a single, integrated, secure, and cost effective global network
by Orange Business Services
April 2009
- (Free Research) Read this quick case study to see how Tiens Group - a Chinese enterprise that does business internationally - was able to build a single network that handles all of their communications needs all over the globe and allows them greater growth potential while simultaneously reducing overheads.
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