Call Center Mission Statements - IT Management Guide Results for Call Center Mission Statements
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CRM without Compromise: A Strategy for Profitable Growth
by SAP AG
April 01, 2007
- (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
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eBook: Best Practices for DB2 on z/OS Performance
by BMC Software, Inc
April 17, 2009
- (Free Research) This book contains general information about improving performance for DB2 on z/OS and specific information about how BMC products help improve performance.
(EBOOK)
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The Financial Close: Optimizing Performance and Driving Financial Excellence
by SAP AG
June 02, 2009
- (Free Research) The term "financial close" describes a corporation's ability to complete its accounting cycles and produce financial statements for internal management and external legal reporting. This paper identifies solutions to help organizations improve and sustain their close times and address the challenges associated with automating internal controls
(WHITE PAPER)
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The iPhone is Here to Stay: What’s an Enterprise to do About it?
by Sybase, Inc.
September 04, 2009
- (Free Research) Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store.
(BROCHURE)
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Mission Critical Computing In The NextGen Data Center Infrastructure
by PC Connection in partnership with HP ThinClient
October 26, 2009
- (Free Research) In this webcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive.
(WEBCAST)
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PODCAST: Mission Critical Computing In The NextGen Data Center Infrastructure
by PC Connection in partnership with HP ThinClient
October 26, 2009
- (Free Research) In this podcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive.
(PODCAST)
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Research Management Solutions: Bringing the Benefits of Automation to the Front Office
by Advent Software, Inc
December 31, 2008
- (Free Research) How does a firm or fund manager assess his/her research management needs and choose the best solution? This document helps by identifying pain points in the research workflow that RMS must address, describing how RMS supports investment process and decision making, and highlighting key features to consider when evaluating RMS solutions.
(WHITE PAPER)
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Consolidate Management Software and Reduce Cost
by IBM
July 27, 2009
- (Free Research) This webcast explores a phased approach to consolidating application management solutions, aligning IT infrastructure with business needs and reducing costs.
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Migrating Millions to IP: A Mission Impossible? Not with a Migration Control Center
by Alcatel-Lucent
January 01, 2007
- (Free Research) This paper describes the key business drivers for the creation and operation of the MCC, the critical functions of the MCC, and the basic principles for establishing an effective MCC organization.
(WHITE PAPER)
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Solid State Storage - A New Standard for Enterprise-Class Reliability
by Fusion-IO
February 16, 2009
- (Free Research) With throughput and seek times faster than disk arrays, data centers are including NAND flash as part of their server infrastructure. Fusion-io offers solid state storage solutions with NAND flash that provides integrity for data exceeding today's solid state storage solutions and surpasses enterprise-class rotating magnetic storage devices.
(WHITE PAPER)
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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
by Microsoft
July 25, 2008
- (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
(CASE STUDY)
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Embarcadero® DB Optimizer™
by Embarcadero Technologies, Inc.
May 14, 2009
- (Free Research) Poor performing SQL code is costly in terms of dollars and customer satisfaction. Discovering performance bottlenecks once they're in production is costly.
(TRIAL SOFTWARE)
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Right-Sizing Your Power Infrastructure: How to Optimize Energy Efficiency Without Impeding Growth
by Eaton Corporation
October 30, 2009
- (Free Research) Read this paper to learn the ways in which new technologies are impacting power demand patterns, explores the consequences of having too much power capacity or too little and then provides concrete advice on strategies for right-sizing your power systems.
(WHITE PAPER)
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VUE Software: Insurance Commission & Incentive Compensation Management
by CSSI
VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.
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Expand Your Reach: Mastering Multi-Modal Survey Research
by SPSS Inc. Worldwide Headquarters
April 14, 2009
- (Free Research) Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.
(WEBCAST)
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Get More Virtual: Protecting Microsoft Applications with Dell and VMware vSphere 4
by Dell, Inc.
October 20, 2009
- (Free Research) Watch this webcast to learn how to ensure application security and availability in your VMware environment. Discover how to provide quick recovery of applications and how to use automation for server application protection.
(WEBCAST)
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Blackboard enriches the educational experience with Dell PowerEdge Blade Servers that provide 99.7% availability in the classroom
by Dell, Inc. and Intel
August 24, 2009
- (Free Research) Blackboard needs a highly available, very scalable platform for its mission-critical learning management system offered through managed hosting from six global data centers. Ease of set-up and monitoring are of paramount importance. Read this case study to learn how Dell servers and Intel processors make it happen.
(CASE STUDY)
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Presentation Transcript: The Secret to Maximizing Virtualization ROI in the Dynamic Data Center
by Akorri
November 18, 2009
- (Free Research) This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.
(PRESENTATION TRANSCRIPT)
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The Secret to Maximizing Virtualization ROI in the Dynamic Data Center
by Akorri
November 03, 2009
- (Free Research) This webcast details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.
(WEBCAST)
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Podcast- The Secret to Maximizing Virtualization ROI in the Dynamic Data Center
by Akorri
November 03, 2009
- (Free Research) This podcast details a strategy to optimize your virtualized infrastructure performance. Get answers on how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.
(PODCAST)
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North Shore Medical Center Provides Better Support with AMD Processor-based Solutions
by HP, Vmware and AMD
July 01, 2008
- (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.
(CASE STUDY)
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Backup and Recovery for Microsoft Exchange Server - Data Domain Deduplication Storage Best Practices Guide
by Data Domain
May 08, 2009
- (Free Research) In many companies, Microsoft Exchange is now commonly viewed as a mission-critical application. Protecting Exchange information is critical and backup is still the primary method used. This paper focuses on the traditional backup and recovery practices for Microsoft Exchange Server along with solutions from Data Domain.
(WHITE PAPER)
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Securing Virtualized Data Centers
by Trend Micro, Inc.
December 14, 2009
- (Free Research) On the surface, virtualized datacenters appear to have all of the same vulnerabilities and security challenges as conventional datacenters. With virtual machines, new challenges minimize the effectiveness of traditional protections. Read on to learn what it takes to secure today’s virtualized data centers.
(EBOOK)
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5 Steps to Reducing Downtime: Best Practices for Windows Server Application High Availability
by Marathon Technologies
September 28, 2009
- (Free Research) This white paper discusses five steps for protecting Windows Server applications from downtime, offering established best practices to reduce potential single points of failure and ensure rapid recovery or continued operations in the event of failure.
(WHITE PAPER)
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Solutions for Network Closets
by APC
October 23, 2009
- (Free Research) Convergence, consolidation, virtualization - today's IT trends have turned the network closet into a mission-critical environment. APC solutions give you the level of control, monitoring, and management that today’s more critical systems demand.
(WHITE PAPER)
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