Call Center Measurement Tools Software - IT Management Guide Results for Call Center Measurement Tools Software
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Expand Your Reach: Mastering Multi-Modal Survey Research
by SPSS Inc. Worldwide Headquarters
April 14, 2009
- (Free Research) Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.
(WEBCAST)
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Addressing the challenges of implementing a customer-centric strategy
by Infor CRM
December 05, 2008
- (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
(WHITE PAPER)
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Syberworks Learning Management System Product Suite
by SyberWorks, Inc.
March 01, 2008
- (Free Research) This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.
(WHITE PAPER)
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Optimize energy use for the data center through enhanced measurement and management
by IBM
May 01, 2008
- (Free Research) Along with an in-depth discussion of energy measurement and management, this white paper provides a brief overview of IBM solutions that can help organizations support their initiatives for developing energy-efficient and environmentally responsible data centers.
(WHITE PAPER)
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E-Book: TechFocus: Virtual Desktop Infrastructures
by Citrix
December 09, 2009
- (Free Research) In the vast and complicated virtual desktop ecosystem, finding the right balance of protocols, bandwidth and third-party tools will make it a success in your data center.
(EBOOK)
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Populating a Data Quality Scorecard with Relevant Metrics
by DataFlux Corporation
June 2008
- (Free Research) Too often, data governance teams rely on existing measurements as the metrics used to populate a data quality scorecard. But without a defined understanding of the relationship between specific measurement scores and the business's success criteria..
(WHITE PAPER)
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Continuous Innovation for Product and Service Leadership: An Approach Driven by Business Value
by SAP America Inc
October 2009
- (Free Research) The need to keep product and service offerings fresh is not a new concept in business today, but the new approach is involving a network of business partners and even customers in their quest to innovate. This process is called "continuous product and service innovation."
(WHITE PAPER)
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Power Metrics for Data Centers
by Intel Corporation
June 2009
- (Free Research) Some of the most useful benchmarks and metrics in evaluating server performance are provided in this article along with descriptions to help IT managers identify the ones that best fit their organization.
(BOOK)
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Social Networking Changing Business Top to Bottom - Ind. Analyst
by NewsGator Technologies
December 2009
- (Free Research) Organizations often lack an understanding of how social networking affects their organization. This webcast explores real-life companies engaged in social networking to give viewers a better understanding of how it impacts consumer and enterprise environments.
(WEBCAST)
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Online Training Case Study
by SyberWorks, Inc.
December 2008
- (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.
(CASE STUDY)
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Earned Value Lite: Making Earned Value Management Work for Every Project
by Oracle Corporation
May 2009
- (Free Research) Read this paper to learn how the implementation of 10 fundamental steps can help your organization reap the rewards of EVM and give you the visibility you need to complete your projects on time and within budget.
(WHITE PAPER)
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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
by Microsoft
July 2008
- (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
(CASE STUDY)
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Midmark Aims for Excellence with Efficient Products and Support
by LogMeIn, Inc.
September 2009
- (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
(CASE STUDY)
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Empowerment as a Growth Strategy
by Oracle Corporation
September 2007
- (Free Research) Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.
(WHITE PAPER)
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The Business Value of Novell SUSE Linux Enterprise Server on HP ProLiant x86 Servers vs. Sun Solaris 10 on Sun Servers
by Hewlett-Packard Company
October 2009
- (Free Research) Alinean, a leader in IT value measurement, teamed up with HP and Novell to assess the financial merits of moving from a legacy Sun Solaris and SPARC environment to Novell SUSE Linux Enterprise Server (SLES) running on HP ProLiant DL 785 G6 x86 Servers versus upgrading to SUN Solaris 10 running on Sun SPARC T5440. Read this paper for the results.
(WHITE PAPER)
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Reducing the Cost of Achieving PCI Compliance with Lumension® Compliance and IT Risk Management
by Lumension
October 2009
- (Free Research) This whitepaper will examine PCI DSS and explain how Lumension® Compliance and IT Risk Management can help organizations reduce the cost of addressing compliance.
(WHITE PAPER)
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CRM without Compromise: A Strategy for Profitable Growth
by SAP AG
April 2007
- (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
(WHITE PAPER)
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IT Automation: Going Beyond the Obvious to Find Real Cost Savings
by BMC Software, Inc
September 2009
- (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.
(WHITE PAPER)
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North Shore Medical Center Provides Better Support with AMD Processor-based Solutions
by HP, Vmware and AMD
July 2008
- (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.
(CASE STUDY)
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eBook: Best Practices for DB2 on z/OS Performance
by BMC Software, Inc
April 2009
- (Free Research) This book contains general information about improving performance for DB2 on z/OS and specific information about how BMC products help improve performance.
(EBOOK)
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Solutions for Small to Medium Data Centers
by APC
October 2009
- (Free Research) APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.
(WHITE PAPER)
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Overall Approach To Data Quality ROI
by SAP AG
June 2009
- (Free Research) Data quality is an elusive subject that can defy measurement and yet be critical enough to derail any single IT project, strategic initiative, or even a company as a whole. This paper from Business Objects examines an overall approach to data quality ROI including 6 key steps to help you realize tangible ROI on your data quality initiative.
(WHITE PAPER)
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Hitting the Moving Target of Operational Excellence: Identifying and Obtaining the Information Needed for Continued Success
by SAP AG
May 2007
- (Free Research) This white paper presents IDC’s framework for implementing operational excellence (opex) and helps the reader move toward an effective op ex implementation while avoiding potential pitfalls.
(WHITE PAPER)
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Webcast - Are You Making the Best Decisions for Your Organization? Make Better Decisions by Overcoming Information Blind Spots
by IBM
November 2009
- (Free Research) Learn how the new IBM Performance management and measurement solution automatically provides real-time information from across the entire development lifecycle for complete visibility into progress.
(WEBCAST)
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Application Grid: Ideal Platform for IT Consolidation
by Oracle Corporation
April 2009
- (Free Research) Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer. With an application grid you get greater efficiency, exceptional agility, and superior quality of service. Download this free white paper now.
(WHITE PAPER)
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