Call Center Benchmarks - IT Management Guide Results for Call Center Benchmarks
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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
by Microsoft
July 25, 2008
- (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
(CASE STUDY)
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CRM without Compromise: A Strategy for Profitable Growth
by SAP AG
April 01, 2007
- (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
(WHITE PAPER)
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Expand Your Reach: Mastering Multi-Modal Survey Research
by SPSS Inc. Worldwide Headquarters
April 14, 2009
- (Free Research) Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.
(WEBCAST)
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Addressing the challenges of implementing a customer-centric strategy
by Infor CRM
December 05, 2008
- (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
(WHITE PAPER)
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Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees
by IBM
October 01, 2009
- (Free Research) With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.
(WHITE PAPER)
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Empowerment as a Growth Strategy
by Oracle Corporation
September 2007
- (Free Research) Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.
(WHITE PAPER)
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Midmark Aims for Excellence with Efficient Products and Support
by LogMeIn, Inc.
September 2009
- (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
(CASE STUDY)
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Power Metrics for Data Centers
by Intel Corporation
June 2009
- (Free Research) Some of the most useful benchmarks and metrics in evaluating server performance are provided in this article along with descriptions to help IT managers identify the ones that best fit their organization.
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eBook - Energy Efficient IT: The 21st Century Brings a Shift in Data Center Efficiency
by APC
December 2009
- (Free Research) This APC eBook will discuss power consumption trends in the data center, why energy efficiency matters, how to reduce your power footprint, and benchmark metrics that will help you measure your progress.
(EBOOK)
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Top Reasons To Choose Red Hat Enterprise Linux
by Red Hat and Intel
August 2009
- (Free Research) You probably already know that some of the largest and most demanding companies trust Red Hat to drive the IT infrastructure behind their successful businesses. This whitepaper will list and discuss the top reasons you should choose Red Hat Enterprise Linux to power the demanding applications you rely on to run your company.
(WHITE PAPER)
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Aberdeen Report: The Advanced Sourcing & Negotiation Benchmark Report
by SAP AG
January 2007
- (Free Research) Enterprises that employ advanced sourcing strategies are positively impacting product development cycles and building stronger supplier relationships by making better, more informed decisions. Get the details in the results of this Aberdeen Group survey.
(BOOK)
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Endpoint Security, Endpoint Management: The Cost-Cutter's Case for Convergence
by Lumension
March 2009
- (Free Research) Read this Aberdeen Group benchmark report to learn specific recommendations on achieving Best-in-Class status and how to focus first on the security of endpoint systems, then on compliance, then on optimizing ongoing management for greater efficiency and lower cost.
(ANALYST REPORT)
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North Shore Medical Center Provides Better Support with AMD Processor-based Solutions
by HP, Vmware and AMD
July 2008
- (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.
(CASE STUDY)
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Solutions for Small to Medium Data Centers
by APC
October 2009
- (Free Research) APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.
(WHITE PAPER)
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The Need for Best of Breed. Tips for your ERP & BI Application Strategy
by IBM Cognos
June 2009
- (Free Research) This Webcast can help you put your business intelligence (BI) and enterprise resource planning (ERP) needs into perspective with application strategy tips offered by Ray Wang at Forrester Research.
(WEBCAST)
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Green IT Matters at Wipro LTD
by Wipro Technologies
September 2009
- (Free Research) In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro's quest to become a true ecologically sustainable company.
(WHITE PAPER)
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Online Training Case Study
by SyberWorks, Inc.
December 2008
- (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.
(CASE STUDY)
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Application Grid: Ideal Platform for IT Consolidation
by Oracle Corporation
April 2009
- (Free Research) Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer. With an application grid you get greater efficiency, exceptional agility, and superior quality of service. Download this free white paper now.
(WHITE PAPER)
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Cross-Channel Campaign Management - Next Generation Multichannel Marketing
by Infor CRM
March 2009
- (Free Research) This report identified how top performing organizations leverage and execute multichannel marketing campaigns. The findings demonstrate how Best-in-Class organizations are leveraging a collaborative cross-channel approach to extract maximum value and marketing efforts.
(ANALYST BRIEF)
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Remote Support Center Solution -
30 Day Free Trial!
by ScriptLogic Corporation
September 2009
- (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
(TRIAL SOFTWARE)
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Virtualizing Exchange - The Cold, Hard Numbers on Why Citrix XenServer + everRun VM is the Best Platform
by Marathon Technologies
September 2009
- (Free Research) Moving your Microsoft-Exchange servers to the latest server virtualization technologies offers compelling benefits. View this webcast to discover the benefits of virtualizing Exchange, Exchange 2007's new architecture, the performance advantage of XenServer for Exchange and why everRunVM software is essential in keeping users continuously connected
(WEBCAST)
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Help Desk vs. Service Desk: Which One is Right for You
by Numara Software
March 2009
- (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
(WHITE PAPER)
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Shavlik Integrates Sunbelt Software Technology: Keeping Endpoints Secure, Compliant and Well-Managed
by Shavlik Technologies
May 2009
- (Free Research) This Market Alert from Aberdeen group draws on current research findings to analyze endpoint security solutions and identify Best-in-Class companies as far as protecting and managing endpoints. Read this analyst written article to learn more.
(ANALYST NEWS)
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Creating and managing value-driven product portfolios
by IBM
June 2009
- (Free Research) The product portfolio decisions you make today will determine whether your company is relevant tomorrow. To increase the chances of marketing a successful product, organizations must deliver products and services to the consumers they value the most, and they must provide those deliverables when their consumers want them. Read on to learn more.
(WHITE PAPER)
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Creating and managing value-driven product portfolios - Improving product portfolio management to optimize your products, services and projects
by IBM
April 2009
- (Free Research) The best products to offer are those that provide a high level of value for both you and your customer. Companies with successful product portfolios often utilize a systematic process to effectively guide which projects are selected. This whitepaper explains how you can take advantage of a value-driven approach to product portfolio management.
(WHITE PAPER)
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