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Help Desk Authority Professional Edition -
30 Day Free Trial!
by ScriptLogic Corporation
September 08, 2009
- (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
(TRIAL SOFTWARE)
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Take Control of Your Assets and Take Control of Your Costs
by Numara Software
November 04, 2009
- (Free Research) In this webcast, you will see how you can take control of your IT costs by effectively managing your assets with Numara Asset Management Platform (NAMP). You will learn how NAMP automates your resource-intensive IT asset management challenges so you can improve compliance, improve customer satisfaction, reduce risk, and optimize your investments.
(WEBCAST)
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VI Service Desk Version 4.0.1 - Free 30 Day Trial!
by Velocity Integrations Software, Inc.
September 18, 2009
- (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
(TRIAL SOFTWARE)
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IDC Report on ITIL: How to manage the IT Service Lifecycle
by Hewlett-Packard Company
October 08, 2008
- (Free Research) Read this IDC white paper to learn more about IT Infrastructure Library implementation and the ITIL service management lifecycle.
(WHITE PAPER)
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Client Relationship Management for Asset Managers
by Pivotal CRM, a CDC Software solution
February 20, 2009
- (Free Research) This white paper describes how client relationship management (CRM) technology can help mutual fund wholesalers and institutional asset managers address these core industry challenges and effectively foster.
(WHITE PAPER)
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Numara Track It! - Change Management Webinar
by Numara Software
June 08, 2009
- (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
(WEBCAST)
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Numara Software Webinar - Track It!
by Numara Software
June 08, 2009
- (Free Research) Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
(WEBCAST)
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Help Desk vs. Service Desk: Which One is Right for You
by Numara Software
March 05, 2009
- (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
(WHITE PAPER)
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SOA Governance: An IBM White Paper
by IBM
October 06, 2009
- (Free Research) As SOA becomes a new way of implementing applications, organizations need a way to manage the assets (especially reusable services) developed as part of their SOA activities, to permit the use of these assets to be maximized and insure the results the enterprise envisions. Read on to learn more.
(WHITE PAPER)
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Analyzing the Total Cost of a Global Service Desk
by CompuCom Systems, Inc.
April 01, 2009
- (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
(WHITE PAPER)
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Surviving and Thriving in a Challenging Market: How Customer-centric Strategies Can Help Financial Services Firms Weather Market Volatility and Economic Uncertainty
by Pivotal CRM, a CDC Software solution
February 20, 2009
- (Free Research) This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.
(WHITE PAPER)
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Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management Systems to Close the Gap
by Advent Software, Inc
January 05, 2009
- (Free Research) This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them.
(WHITE PAPER)
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Banking on Confidence: 5 Core Competencies of Compliance
by Tripwire, Inc.
January 01, 2009
- (Free Research) Read this case study to learn how Rothschild Bank in Zurich has achieved banking and financial reporting regulatory compliance by getting a handle on change and getting down to basics - the five core competencies of compliance.
(WHITE PAPER)
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Access Control Management-- A Wise Investment in a Down Economy
by FoxT
January 01, 2009
- (Free Research) This white paper will discuss the ROI that can be achieved with Access Management including reducing the risk of insider fraud; simplifying and maintaining security during mergers, acquisitions, and layoffs; and reducing audit and compliance costs.
(WHITE PAPER)
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IDC White Paper - Online PC Backup: Key Criteria in Selecting an Enterprise Solution
by Iron Mountain Digital
December 2008
- (Free Research) This paper looks at the need for laptop and desktop data protection and, based upon recent IDC research, the key requirements firms should consider in evaluating enterprise-level online PC backup solutions.
(WHITE PAPER)
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IBM Service Management: Visibility. Control. Automation
by IBM
June 2009
- (Free Research) This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.
(BROCHURE)
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Data Protection for Virtual Server Environments
by Datalink and NetApp
October 2008
- (Free Research) Today's data centers are in the midst of a revolution originating from the move to virtual server architectures powered by solutions such as VMware. Based on Datalink's experience protecting enterprise data centers, this white paper provides practical advice and considerations surrounding backup and recovery of virtual server infrastructures.
(WHITE PAPER)
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Best Practices in Reconciliation: A Practical Guide for Asset Managers
by Advent Software, Inc
July 2008
- (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed.
(WHITE PAPER)
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Lumension Vulnerability Scanner Offer
by Lumension
March 2009
- (Free Research) This network-based scanning utility provides comprehensive visibility into the IT environment through in-depth scans and the automated discovery of all assets, both managed and unmanaged. Scan up to 25 nodes.
(ASSESSMENT TOOL)
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Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps
by Global Knowledge
January 2006
- (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.
(WHITE PAPER)
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Best Practices in Complex Equipment Manufacturing, Sales, and Service
by SAP America Inc
January 2009
- (Free Research) This paper gives a brief overview of the SAP® solutions used by manufacturers of complex products and equipment to differentiate themselves from the competition through superior-value products and services against low-cost global providers.
(WHITE PAPER)
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Achieving North American Electric Reliability Corporation (NERC) Cyber Security Standards
by Lumension
March 2009
- (Free Research) Learn about NERC compliance challenges and how to ensure audit-readiness by delivering end-to-end vulnerability management, endpoint protection and data protection solutions.
(WHITE PAPER)
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Oracle eAM's Best Friend - Automated Work Order Attachment Printing
by STR Software
March 2009
- (Free Research) Check out this paper to learn how Oracle Enterprise Asset Management (eAM) successfully automates the printing of Oracle eAM documents such as work orders and accompanying attachments into company business processes.
(WHITE PAPER)
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Aero and Defense - Streamline, Automate and Accelerate with Project Management
by Oracle Corporation
March 2009
- (Free Research) This white paper asserts that the common thread that must run through all phases of project manufacturing is a Project Portfolio Management (PPM) system. A PPM system will constantly examine resources, supplies and schedules to ensure that every phase of the project's lifecycle is on time and within budget.
(WHITE PAPER)
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File System Inventory Summary Report: File Storage Usage for a Mid-sized Technology Company
by F5 Networks, Inc.
October 2008
- (Free Research) "Company ABC" is a successful enterprise with an annual storage growth rate of 70%, and a series of data management challenges. Check out this report to see what they uncovered by conducting a file system inventory -- and how they used that information to reduce costs and improve data management
(DATA SHEET)
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