Alcatel Cisco Call Center - IT Management Guide Results for Alcatel Cisco Call Center
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VoIP Vulnerabilities
by McAfee, Inc.
March 09, 2010
- (Free Research) The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them.
(WHITE PAPER)
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Securing Layer 2
by Global Knowledge
February 12, 2010
- (Free Research) For many years network administrators have expected security breaches to come from outside an organization or at the upper layers of the OSI model. This paper will focus on securing layer 2 switching at the access layer through port security and preventing denial of service (DoS) attacks at layer 2.
(WHITE PAPER)
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TechWiseTV: Unlocking the Potential of Virtualization
by Cisco Systems, Inc.
July 30, 2009
- (Free Research) Virtualization has become the standard in data centers today with its ability to allow IT pros to do more with less – but it still has its challenges. Watch this episode of Cisco TechWiseTV to learn how to overcome these challenges to take full advantage of virtualization.
(WEBCAST)
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Cisco IP Phone Features
by Global Knowledge
February 10, 2009
- (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.
(WHITE PAPER)
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Integrating the Cisco® Unified Presence Server in Your Unified Communications Network
by Global Knowledge
August 27, 2009
- (Free Research) Presence can be defined as the indication, based on user-provided information, on whether co-workers are available and how they prefer to be reached. We will discuss an option that will allow our users to see availability status information of other users in the network via the Cisco Unified Presence Solution version 7.0. (CUPS).
(WHITE PAPER)
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Top 10 Most Overlooked Causes of Trouble in a Cisco Network
by Global Knowledge
November 05, 2009
- (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
(WHITE PAPER)
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A New Generation of Branch Office IT Solutions: Has Virtualization Triggered Another Revolution?
by Cisco Systems, Inc.
September 01, 2008
- (Free Research) Windows Server on WAAS is an exciting new offering that directly addresses the vexing challenge of branch IT – finding the right balance between delivering application performance and availability in the branch, while improving the cost-effectiveness of IT as a whole. Read this analyst report to learn more.
(ANALYST REPORT)
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Cisco MDS 9000 Family Virtual SANs Advantages
by Cisco Systems, Inc.
December 29, 2009
- (Free Research) Today's data centers are faced with many challenges such as consolidation, resources optimization, power, cooling, cost reduction and more. Cisco foresaw these requirements and developed Virtual Storage Area Networks (VSANs) in 2002 to address these issues in the data center.
(WHITE PAPER)
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Reliance Communications and Alcatel-Lucent establish an innovative joint venture leading to one of the World’s largest multivendor managed services agreements
by Alcatel-Lucent
November 02, 2009
- (Free Research) India's telecom giant uses a managed services solution from Alcatel-Lucent to achieve predictable operating costs, improve competitiveness, and refocus on exceptional customer satisfaction. Read on to learn more about the benefits of managed network services.
(CASE STUDY)
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The University of Wyoming Builds Scalable Data Center
by Cisco Systems, Inc.
December 30, 2009
- (Free Research) The University opened a brand-new data center facility to accommodate massive growth in scientific and administrative computing with Cisco Nexus 7000 Switch.
(CASE STUDY)
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Cisco Wide Area Application Services: WANs with LAN-like Speed
by Cisco Systems, Inc.
December 18, 2009
- (Free Research) Cisco Wide Area Application Services (WAAS) enables consolidation of your branch office server, storage, application, and data protection infrastructure into the data center, allowing for a multitude of business benefits. Watch this informative video to learn more.
(VIDEO)
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Integrating CUCM 6.X and Active Directory (AD)
by Global Knowledge
February 24, 2010
- (Free Research) Although Active Directory (AD) and Cisco Unified Communications Manager (CUCM) are very diverse systems owned by two completely separate companies, the use of AD for management of users in a CUCM system is a common consideration. Read this whitepaper to learn more.
(WHITE PAPER)
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How To Kiss Your On-Premise Call Center Goodbye
by Contactual, Inc.
March 08, 2010
- (Free Research) This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model.
(WEBCAST)
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Presentation Transcript: Home Is Where the Money Is
by inContact
March 09, 2010
- (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This transcript reveals the real cost of absenteeism and provides call center management best practices that boost growth.
(PRESENTATION TRANSCRIPT)
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Self-Service: Putting Customers First Makes You a Winner
by Microsoft
April 01, 2009
- (Free Research) This paper examines the business and call center trends driving automation, and provides insight on finding the right balance between self-service and live agent support.
(WHITE PAPER)
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Measuring Call Center Key Performance Indicators To Optimize Cost, Quality
by Contactual, Inc.
February 15, 2010
- (Free Research) In a recent interview, SearchCRM.com spoke with Eric Zbikowski, co-founder and managing partner at MetricNet, LLC, a provider of performance metrics and scorecards for corporations worldwide to learn tips for measuring call center KPIs without sacrificing call quality.
(PODCAST)
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Home Is Where The Money Is
by inContact
January 29, 2010
- (Free Research) Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This webcast reveals the real cost of absenteeism and provides call center management best practices that boost company growth.
(WEBCAST)
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White Paper: Windows Server® on WAAS
by Cisco Systems, Inc.
December 01, 2008
- (Free Research) Windows Server® on WAAS is a jointly developed and supported program from Microsoft and Cisco to optimize branch IT service delivery. Windows Server on WAAS can increase branch employee productivity by delivering LANlike performance of centralized applications and increased efficiency and availability of local IT infrastructure services.
(WHITE PAPER)
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Untangling the Data Center with Unified Fabric
by Cisco Systems, Inc.
February 22, 2010
- (Free Research) Watch this webcast to learn how unified fabric can be utilized to improve data center management. Discover the benefits of unified fabric, and learn how your organization can migrate to this data transport technology incrementally to preserve your existing data center investments.
(WEBCAST)
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Dispelling 6 Common Myths about On-demand Call Center Solutions
by Contactual, Inc.
February 11, 2010
- (Free Research) The inability of early prototypes of on-demand contact centers to deliver feasible solutions for contact center users only served to reinforce the superiority of on-premise solutions, creating a number of myths which today have no bearing at all. This paper presents the 6 myths of on-demand call center solutions and debunks them all.
(WHITE PAPER)
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Weighing your call center hosting options
by inContact
December 17, 2009
- (Free Research) In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert with Ventana Research, who shares tips on how to select the right hosted contact center provider, create the proper RFPs, craft airtight SLAs, and more.
(PODCAST)
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Branch IT Consolidation Using WAN Optimization Technology
by Cisco Systems, Inc.
December 18, 2009
- (Free Research) Delivering solid application performance to branch and satellite offices is a clear business priority but costly and challenging to maintain for IT. How can you ensure the business gets what it needs while lowering IT costs and fueling greater consolidation and efficiency? Hear how leading enterprises are conquering this challenge and you can too.
(WEBCAST)
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Presentation Transcript: A Practical Guide to Measuring Customer Satisfaction in a Contact Center
by Interactive Intelligence, Inc.
March 05, 2010
- (Free Research) This Presentation Transcript shares best practices on how to design, deploy and assess customer satisfaction surveys and use that information to improve performance in the contact center.
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Switzerland’s number two mobile player transforms its business model by focusing on its core business and increasing its operational efficiency
by Alcatel-Lucent
November 02, 2009
- (Free Research) Orange Switzerland turns to Alcatel-Lucent’s Network Outsourcing solution to increase operational efficiency of its network management, ensure and increase network quality, and focus on its core business with impressive results. Read this case study to learn more about the advantages of outsourcing network management.
(CASE STUDY)
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Windows Server® on WAAS: A New Architecture for Simplified Branch Operations
by Cisco Systems, Inc.
December 01, 2008
- (Free Research) Windows Server® on WAAS is a jointly developed and supported program from Cisco and Microsoft delivering innovative branch office IT optimization. Read this brochure to learn more.
(BROCHURE)
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