Advantage Of Call Center - IT Management Guide Results for Advantage Of Call Center
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CRM without Compromise: A Strategy for Profitable Growth
by SAP America Inc
April 2007
- (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
(WHITE PAPER)
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The Leader in On-Demand Call Centers: Five9 Product Overview
by Five9
September 2009
- (Free Research) Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.
(PRODUCT OVERVIEW)
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Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns
by Five9
September 2009
- (Free Research) Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
(CASE STUDY)
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Addressing the challenges of implementing a customer-centric strategy
by Infor CRM
December 2008
- (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
(WHITE PAPER)
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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
by Microsoft
July 2008
- (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
(CASE STUDY)
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Expand Your Reach: Mastering Multi-Modal Survey Research
by SPSS Inc. Worldwide Headquarters
April 2009
- (Free Research) Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.
(WEBCAST)
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Empowerment as a Growth Strategy
by Oracle Corporation
September 2007
- (Free Research) Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.
(WHITE PAPER)
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VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers
by Five9
September 2009
- (Free Research) Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.
(WHITE PAPER)
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Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees
by IBM
October 2009
- (Free Research) With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.
(WHITE PAPER)
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Midmark Aims for Excellence with Efficient Products and Support
by LogMeIn, Inc.
September 2009
- (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
(CASE STUDY)
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Datacenter Management Optimization with Microsoft System Center
by Microsoft
September 2009
- (Free Research) System Center lowers the cost of delivering datacenter services through integrated, end-to-end management of physical and virtual environments, and supports the optimization of the datacenter in three primary ways. Each of these benefits, and the solutions that enable them, are discussed in this paper.
(WHITE PAPER)
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North Shore Medical Center Provides Better Support with AMD Processor-based Solutions
by HP, Vmware and AMD
July 2008
- (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.
(CASE STUDY)
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Increase Your Returns Using Event-Based Marketing
by Infor CRM
July 2009
- (Free Research) Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.
(WHITE PAPER)
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Applying Knowledge Management to Project Management
by Global Knowledge
June 2009
- (Free Research) There is a growing, interdisciplinary field known as knowledge management that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper will discuss what knowledge management is, why it is important, and how you can apply knowledge management to project management.
(WHITE PAPER)
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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™
by PistolStar, Inc.
August 2009
- (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.
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Syberworks Learning Management System Product Suite
by SyberWorks, Inc.
This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.
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Solutions for Small to Medium Data Centers
by APC
October 2009
- (Free Research) APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.
(WHITE PAPER)
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Storage Systems & Storage Management Track: Thin Provisioning: Keys for Using it to Your Best Advantage
by 3PAR
August 2009
- (Free Research) Thin provisioning is not new, but there is still confusion about how it works and how to best use it in the data center. In this presentation transcript, Jeff Byrne, Senior Analyst and Consultant, Taneja Group and Christine Taylor, Analyst, Tenaja Group, outline the various approaches and technologies behind thin provisioning.
(PRESENTATION TRANSCRIPT)
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A Scalable, Reconfigurable, and Efficient Data Center Power Distribution Architecture
by APC
October 2009
- (Free Research) This paper discusses some of the new approaches to power distribution including modular distribution and overhead power busway, and shows their advantages when compared to the legacy approach.
(WHITE PAPER)
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Green IT Matters at Wipro LTD
by Wipro Technologies
September 2009
- (Free Research) In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro's quest to become a true ecologically sustainable company.
(WHITE PAPER)
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The Dynamic Infrastructure Worldwide Forum
by IBM
June 2009
- (Free Research) View this on demand Dynamic Infrastructure Worldwide Virtual Forum for advice from leading experts on today's IT challenges.
(WEBCAST)
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Data Center Virtualization
by Compellent
March 2009
- (Free Research) Many organizations are adopting server virtualization technologies to reduce capital costs, create a flexible pool of resources and shrink the data center footprint. But to take full advantage of the benefits of server virtualization, organizations need the support of an advanced storage platform. This data sheet gives more details.
(DATA SHEET)
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Three Must Haves for the Virtual Data Center
by Compellent
January 2009
- (Free Research) To take full advantage of server virtualization, and create a true virtual data center, IT departments need a holistic storage solution that allows fully shared resources, easy and automated storage classification and migration and complete data protection. Read this white paper for three "must haves" to achieve those objectives.
(WHITE PAPER)
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Webcast: Emerging Opportunities for Accounting Firms in a Changing Economy
by BlackBerry
November 2009
- (Free Research) The global economy has gone through a painful restructuring in the last year. The economic downturn has however presented many opportunities for firms to cut costs and enhance their productivity. In this webcast you'll learn how to leverage those opportunities using Blackberry® solutions for accounting firms.
(WEBCAST)
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Mission Critical Computing In The NextGen Data Center Infrastructure
by PC Connection in partnership with HP ThinClient
October 2009
- (Free Research) In this webcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive.
(WEBCAST)
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