10 Hour Global Help Desk Shifts - IT Management Guide Results for 10 Hour Global Help Desk Shifts
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Reducing Backup Volume: Key Ways your Organization can Save
by Quantum Corporation
October 2008
- (Free Research) This case study explains how Quantum DXi3500 Saves Virtual Iron Time & Money with 95% Reduction in Backup Volume and Saving $12,000 annually on tape media costs.
(CASE STUDY)
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Greenville Hospital System Selects Kofax Intelligent Capture & Exchange to Automate the Processing of Insurance Records
by Kofax, Inc.
August 2009
- (Free Research) Learn how the Greenville Hospital System integrated Kofax Capture and Kofax Transformation Modules to reduce the time and resources needed to digitally scan detailed patient records into their system.
(CASE STUDY)
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Analyzing the Total Cost of a Global Service Desk
by CompuCom Systems, Inc.
April 2009
- (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
(WHITE PAPER)
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Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model
by Microsoft
July 2008
- (Free Research) Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.
(CASE STUDY)
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Quest Connect 2009
by Quest Software
October 2009
- (Free Research) Interact and learn, virtually, at Quest Connect '09. With 67 webcasts in three session halls, we're bringing content that directly benefits the way you do business - right to your desk.
(VIRTUAL SEMINAR)
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Desktop Authority Password Self-Service Version 4.1.1
by ScriptLogic Corporation
April 2009
- (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
(TRIAL SOFTWARE)
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Top 10 Most Overlooked Causes of Trouble in a Cisco Network
by Global Knowledge
November 2009
- (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
(WHITE PAPER)
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Rethink Endpoint Security to Revolutionize Enterprise Protection
by Trend Micro, Inc.
March 2009
- (Free Research) With OfficeScan 10, Trend Micro introduces a revolutionary new way to defeat the volume of today's threats. This white paper describes this new technology and how it provides more effective protection for enterprise endpoints while reducing management complexity for administrators and resource utilization for end users.
(WHITE PAPER)
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Help Desk Authority Professional Edition -
30 Day Free Trial!
by ScriptLogic Corporation
September 2009
- (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
(TRIAL SOFTWARE)
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Help Desk vs. Service Desk: Which One is Right for You
by Numara Software
March 2009
- (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
(WHITE PAPER)
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VI Service Desk Version 4.0.1 - Free 30 Day Trial!
by Velocity Integrations Software, Inc.
September 2009
- (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
by NTR Global
October 2009
- (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
(WHITE PAPER)
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Podcast- Computing as a Service- New Models for Scaling Your Online Business
by Rackspace Hosting & Limelight Networks
September 2009
- (Free Research) Learn how service-based solutions can bring flexibility and lower costs to your IT infrastructure. Find out how to maximize your organization's resources and quickly scale your infrastructure to meet the demands of expanding global online audiences.
(PODCAST)
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Service Desk Consolidation Cuts Costs and Increases Service Quality
by BMC Software, Inc
June 2009
- (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
(WHITE PAPER)
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Practical and Flexible IT Service Management for the Real World
by Numara Software
January 2009
- (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
(WEBCAST)
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IT Automation: Going Beyond the Obvious to Find Real Cost Savings
by BMC Software, Inc
September 2009
- (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.
(WHITE PAPER)
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Why You Should Take a Holistic Approach to ITIL and Service Support
by BMC Software, Inc
June 2009
- (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
(WHITE PAPER)
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Remote Support Center Solution -
30 Day Free Trial!
by ScriptLogic Corporation
September 2009
- (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
(TRIAL SOFTWARE)
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Using Microsoft Windows 7, Dell Reduces Support Costs by 25 Percent and Time to Complete Imaging Work by 50 Percent
by Dell, Inc.
September 2009
- (Free Research) Dell is planning to upgrade its 100,000 desktop and portable computers to the Microsoft Windows 7 operating system to help reduce desktop management costs and enhance data security. Read this case study to learn how upgrading to Microsoft Windows 7 helps Dell reduce desktop management costs and enhance data security.
(CASE STUDY)
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Crossing the Chasm Between the Service Desk and Operations
by BMC Software, Inc
June 2009
- (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
(WHITE PAPER)
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Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free one-day virtual seminar brought to you by BMC Software, Inc.
by BMC Software, Inc
October 2009
- (Free Research) Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.
(VIRTUAL SEMINAR)
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Enterprise Single Sign-On The Holy Grail of Computing
by Quest Software
October 2009
- (Free Research) In today's enterprise, IT managers are faced with the growing challenge of keeping track of multiple passwords and system identities. In this document, we'll discuss how Quest approaches enterprise single sign-on and a unique solution that addresses nearly all facets of the challenges.
(WHITE PAPER)
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actiTIME 2.0 - Time-Tracking Software
by Actimind, Inc.
September 2009
- (Free Research) actiTIME is a time-tracking application for small and medium size teams. It helps improve business process, analyze performance and reduce costs. It provides an easy way to track time, manage job assignments, generate reports and prepare billing data.
(DEMO)
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Oracle AppCast: Globalization Challenges and Opportunities: A Conversation with The Boston Consulting Group's Hal Sirkin
by Oracle Corporation
September 2009
- (Free Research) Listen to this podcast featuring Hal Sirkin, senior partner and managing director at The Boston Consulting Group, to learn about the new Era in international business competition.
(PODCAST)
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Numara Software Webinar - Track It!
by Numara Software
June 2009
- (Free Research) Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
(WEBCAST)
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