When CEOs, CFOs and CIOs of mid-sized companies face the prospect of transitioning to a top-tier enterprise application system, one of the most problematic issues they must address is maintaining and upgrading the system after it's in place. This white paper will discuss the impact of Tier 1 systems on IT departments in terms of ongoing maintenance, demonstrating that Tier 1 systems make many IT tasks easier, ranging from new-report generation to user training to upgrade management.