Topics included in this paper:
An Historical Perspective of the Service Desk Industry
Differences Between a Help Desk and a Service Desk
Help Desks and Service Desks Within a Maturity Model
How Numara® Track-It!® and Numara® FootPrints® fit within this model
Considerations in Selecting an Incident Management System
This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
