Remote Access Tools - IT Management Guide Results for Remote Access Tools
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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
by NTR Global
October 29, 2009
- (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
(WHITE PAPER)
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Legacy Tools: Not Built for Today's Helpdesk
by LogMeIn, Inc.
September 16, 2009
- (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
(WHITE PAPER)
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Mastering Disaster Recovery for Mid-Sized Organizations and Remote Offices
by Zenith Infotech
October 29, 2009
- (Free Research) A comprehensive disaster recovery implementation is critical to ensuring computing resources maintain operations in the event of a server failure or data loss. Mastering disaster recovery in mid-sized organizations requires the careful identification and implementation of end-to-end backup along with recovery tools and services.
(WHITE PAPER)
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Help Desk Authority Professional Edition -
30 Day Free Trial!
by ScriptLogic Corporation
September 08, 2009
- (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
(TRIAL SOFTWARE)
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Increase Workforce Productivity Using Microsoft Dynamics CRM and Windows Mobile
by Microsoft
September 09, 2009
- (Free Research) In this presentation, we explain how Microsoft can help your employees be more nimble, productive, and responsive to your customers by providing them with access to the critical information they need to make decisions.
(WEBCAST)
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Top Challenges (and Answers) for Printing in a Virtual Desktop Environment
by ThinPrint
September 18, 2009
- (Free Research) Industry expert, Brian Madden, will tell you what you need to know, what you can do out-of-the-box, and when and why you might need to turn to third-party tools.
(WEBCAST)
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IT Briefing: Managing the Mobile User -- Best Practices for Technology and People
by Orange Business Services
April 22, 2009
- (Free Research) The purpose of this IT Briefing is to help you overcome some of the common hurdles of mobile management and implement a mobile strategy that will put your company where it needs to be, a mobile strategy that will follow all the issues that relate to IT going forward.
(IT BRIEFING)
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The 10 Worst Practices for Technical Support and How to Overcome Them
by NTR Global
October 29, 2009
- (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
(WHITE PAPER)
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Financial Services Company Gains Improved Sales Performance with Easy-to-Use Solution
by Microsoft
January 01, 2008
- (Free Research) Security Benefit needed a customer relationship management (CRM) solution that would provide its remote sales force with access to real-time information. In July 2007, the company implemented Microsoft Dynamics™ CRM 3.0. Now, Security Benefit gains from increased agility, new sales opportunities, and reduced IT costs.
(CASE STUDY)
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PortalGuard: Browser-Based Authentication and Password Security for Microsoft SharePoint, IBM WebSphere and WebSphere Portal, and IBM Lotus Domino
by PistolStar, Inc.
August 26, 2009
- (Free Research) PortalGuard is an authentication and password security solution that allows end-users to securely authenticate and self-manage passwords directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives and achieve compliance with government and industry regulations.
(TECHNICAL ARTICLE)
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Simplify and Automate Desktop Management with Virtualization
by HP, Vmware and AMD
September 10, 2009
- (Free Research) There are two sides to desktop business continuity: users' needs and IT management. Users need on-demand accessibility of their desktops, applications and data. IT managers must limit complexity caused by supporting diverse users and hardware. This webcast discusses how to automate and simplify virtual desktop management to improve efficiency.
(WEBCAST)
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Case Study: Data Solutions, Inc. Protects its Clients with Panda Cloud Office Protection
by Panda Security
November 20, 2009
- (Free Research) Read this case study to learn how Data Solutions, Inc. gained the ability to handle remote management from a single point, to handle remote installation and management of all clients, to reduce service management operating costs, and to prevent identity theft by implementing Panda Cloud Office Protection.
(CASE STUDY)
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New Deployment Methods for Desktops
by Dell, Inc.
November 25, 2009
- (Free Research) Standard remote desktop technologies offer numerous benefits based on server consolidation, but may also restrict operating systems and deliver reduced functionality. Read this brief paper to learn more.
(TECHNICAL ARTICLE)
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Dell Equallogic PS Series and VMware View Enhance Virtual Desktop Project Success
by Dell, Inc.
May 13, 2009
- (Free Research) Read this white paper to to learn how VMware View can help IT administrators decrease operating costs by centralizing management, data protection and security.
(WHITE PAPER)
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Virtual Desktops: Improving Security and Availability
by HP, Vmware and AMD
September 24, 2009
- (Free Research) In this webcast, learn how virtual desktop implementation can ensure data security and uphold legal compliance standards. Discover how to execute best practices for data backup and offsite storage. Gain insight into how desktop virtualization can be utilized to improve data security and availability.
(WEBCAST)
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Optimize Application Performance and Security
by Blue Coat
May 14, 2009
- (Free Research) Blue Coat ProxyClient helps deliver a headquarters work experience to all employees wherever they are. With ProxyClient, you can define which applications to accelerate and which to block based on security and bandwidth requirements.
(DATA SHEET)
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Managing Your Security Has Never Been So Easy
by Panda Security
September 18, 2009
- (Free Research) This demonstration examines the features and benefits of Panda’s Managed Office Protection, a security solution for PCs and servers based on the concept of Software as a Service. Learn how this approach lets companies focus on their core business, freeing them from the management tasks and operating costs associated with traditional solutions.
(VIDEOCAST)
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DFS Changes in Windows Server 2008, Improvements and Best Practices
by Peer Software
September 08, 2009
- (Free Research) DFS has undergone incremental changes, all offering a basic solution for file management across LANs and WANs but the story is incomplete. In this E-Guide, brought to you by SearchWindowsServer.com and Peer Software, learn what improvements have been made to DFS in Windows Server 2008 R2 and what problems still exist.
(E-LEARNING TUTORIAL)
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Tiens Group: growing and cutting costs with a single, integrated, secure, and cost effective global network
by Orange Business Services
April 06, 2009
- (Free Research) Read this quick case study to see how Tiens Group - a Chinese enterprise that does business internationally - was able to build a single network that handles all of their communications needs all over the globe and allows them greater growth potential while simultaneously reducing overheads.
(CASE STUDY)
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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™
by PistolStar, Inc.
August 26, 2009
- (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.
(PRODUCT OVERVIEW)
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Presentation Transcript: Online Backup FAQ
by i365, A Seagate Company
November 09, 2009
- (Free Research) Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this presentation transcript, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more.
(PRESENTATION TRANSCRIPT)
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Online Backup FAQ
by i365, A Seagate Company
October 26, 2009
- (Free Research) Trying to decide if online backup, or backup as a service, will be beneficial to your small or midsized business? Check out this podcast, where you’ll learn the benefits and drawbacks of online backup, the major players in online backup today, what to look for when evaluating online backup options, and more.
(PODCAST)
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Information Security Magazine - September 2009: Readers’ Choice Awards
by Information Security Magazine
September 15, 2009
- (Free Research) This issue of Security Information Magazine features the 2009 Readers’ Choice Awards. For the fourth consecutive year, our readers voted to determine the best security products. A record 1,721 voters participated this year, rating products in 17 different categories. There’s also a great article on the facts and myths about encryption and more.
(EZINE)
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Top 10 Reasons to Upgrade to Windows Server 2008 R2
by Dell and Microsoft
October 13, 2009
- (Free Research) Windows Server® 2008 R2 is the newest Windows Server operating system from Microsoft. Designed to help organizations reduce operating costs and increase efficiencies, Windows Server 2008 R2 provides enhanced management control over resources across the enterprise. Read the top 10 reasons why you should upgrade to Windows Server 2008 R2.
(WHITE PAPER)
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Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional
by Microsoft
June 28, 2007
- (Free Research) This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2).
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