Help Desk Survey Software - IT Management Guide Results for Help Desk Survey Software (Page 4)
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Better Reporting, Better Results: Successful Strategies from the Field
by SPSS Inc. Worldwide Headquarters
March 17, 2009
- (Free Research) Learn how top companies successfully deliver research results to customers and decision-makers. If you want to know more about how to leverage all of your research data, how to communicate insights effectively, and how to get researchers and decision-makers engaged in analysis, you'll want to view this webcast.
(WEBCAST)
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Document Automation Strategies in a SaaS Environment
by Esker Inc.
September 21, 2009
- (Free Research) This podcast explores what makes Software as a Service (SaaS) a solid strategy to automate processing of vendor, customer and sales documents and discusses why this is fast becoming a popular option for cost-conscious businesses.
(PODCAST)
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Process Manufacturing Companies Going Global: GTM Challenges and Solutions
by SAP America Inc
July 01, 2009
- (Free Research) This paper focuses on Global Trade Management (GTM) trends in chemical and pharmaceutical manufacturing companies, with an emphasis on the challenges and solutions for Global Trade Compliance (GTC).
(ANALYST REPORT)
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ITIL® v3: What It Is and Why You Should Care
by Global Knowledge
October 2008
- (Free Research) This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.
(WHITE PAPER)
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Doing Good: Business and the sustainability challenge: An Executive Summary focusing on North America
by SAP AG
December 2008
- (Free Research) Read this report on an EIU survey of 320 executives. Focusing on North America case studies and issues, the report reviews the growing importance of sustainability strategies and management and the challenges included.
(WHITE PAPER)
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Databases at Risk: Current State of Database Security (Enterprise Strategy Group)
by Guardium
September 2009
- (Free Research) This ESG Research Brief analyzes the current state of database security and categorizes databases as a “dangerous and growing security gap”. Read this brief which offers steps to improve database security across the enterprise.
(ANALYST BRIEF)
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The Trends and Changing Landscape of DDoS Threats and Protection
by VeriSign® (UK, Middle East, Africa)
July 2009
- (Free Research) In March 2009, VeriSign commissioned Forrester Consulting to conduct a study, which included 400 respondents from the US and Europe and was designed to provide quantitative data regarding today's DDoS threats and companies' defense strategies against these threats. In this report you'll explore key findings of this study.
(ANALYST REPORT)
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American Recovery and Reinvestment Act: How the Pioneers Plan to meet Reporting and Compliance Mandates
by SAP BusinessObjects
November 2009
- (Free Research) The ARRA was enacted to jumpstart the US economy and drive it out of the recession. One of the requirements of the recovery act is that organizations that receive funds for projects must report on the outcomes of those projects. Read on to learn what these executives and managers plan to do to meet the reporting and compliance mandates.
(ANALYST REPORT)
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Enable Your Workforce with True Anytime, Anywhere Connectivity
by Dell, Inc.
December 2008
- (Free Research) In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you'll hear what IT and telecom/network decision-makers had to say.
(ANALYST REPORT)
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Optimizing Business System Management in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency
by Hewlett-Packard Company
May 2009
- (Free Research) This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.
(ANALYST REPORT)
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State of the Data Integration Market
by Oracle Corporation
November 2008
- (Free Research) This white paper reviews the state of the market for data integration for 2008 and 2009. It defines data integration, discusses the trends in the data integration market, and provides lessons learned from real implementations.
(WHITE PAPER)
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The Trends and Direction of Enterprise Architecture (EA)
by Infosys Technologies Limited
February 2009
- (Free Research) Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility.
(ANALYST REPORT)
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Value-driven product management: Six keys to product success
by IBM
January 2009
- (Free Research) This paper explains how assessment, alignment, achievability, accessibility, agility and accountability, the six key concepts of value-driven product management, can be applied to create a repeatable process for developing successful products.
(WHITE PAPER)
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IT Modernization: An Exercise In Alignment
by Hewlett Packard Company and Intel
June 2009
- (Free Research) A survey conducted in February 2009 by the Economist Intelligence Unit, sponsored by Oracle and HP, shows in most companies the business functions and the IT function understand the benefits of modernization. But that does not mean that most companies know how to do it right. Read this white paper for practical advice on achieving modernization.
(WHITE PAPER)
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Exchange Insider E-zine -
Volume 3
: Real-world Exchange 2007 Server Migrations
by SearchExchange
October 2009
- (Free Research) In this issue of Exchange Insider e-zine, get an in-depth look at some real-world Exchange 2007 migration projects, what can go wrong and how to make the most of Exchange 2007's capabilities. This issue also highlights some must-have tools for securing mobile environments in Exchange as well as tips on keeping your servers running in peak condition
(EZINE)
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Reduce Costs and Gain Control of Your Virtualized Infrastructure with Consolidated Management
by Hewlett-Packard Company
October 2009
- (Free Research) Join HP and VMware, industry leaders in virtualization and infrastructure and application management for this one hour webinar to learn how you can reduce management costs and gain increased visibility and control of your virtual infrastructure.
(WEBCAST)
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Business Analytics and Optimization for the Intelligent Enterprise
by IBM
April 2009
- (Free Research) Executives recognize that new analytics capabilities, coupled with advanced business process management, signal a major opportunity to create business advantage. Those who have the vision to apply new approaches are building intelligent enterprises positioned to thrive.
(WHITE PAPER)
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2009 Annual Study: U.S. Enterprise Encryption Trends
by PGP Corporation
September 2009
- (Free Research) Check out this study, which analyzes survey results from 997 U.S. business and IT managers about their current and future needs, motivations, uses, budgets, and strategies for enterprise data protection.
(ANALYST REPORT)
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New Ponemon Study Reveals Disconnects in Building the Business Case for Data Protection
by Ounce Labs, an IBM Company
September 2009
- (Free Research) In this webcast, newly released research reveals that C-level executives lack confidence in their organization's ability to safeguard sensitive data. This survey, conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company, determines what senior executives think about the value proposition of corporate data protection efforts.
(WEBCAST)
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CIO Decisions Ezine: Vol. 8 - The Portfolio Approach
by CIO Decisions
September 2009
- (Free Research) Is your present mix of short and long-term projects putting you on a path to success? Read CIO Decisions Ezine on The Portfolio Approach and gain insight into successful PPM and IT project governance strategies. Access this CIO Decisions Ezine and subscribe instantly.
(EZINE)
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Best Practices: Protect Your Online Revenue Through Web Performance Testing
by Gomez
September 2009
- (Free Research) Tune in to this webcast to hear from an industry expert as she discusses drivers and best practices for effective web performance testing and quality life-cycle management for today's rich and complex applications.
(WEBCAST)
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Authentication in the Enterprise: Current and Changing Requirements
by PistolStar, Inc.
August 2009
- (Free Research) This white paper discusses the current state of authentication and trends that Osterman Research sees as shaping the future of authentication.
(WHITE PAPER)
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How Outsourcing Drives Business Process Improvements
by CompuCom Systems, Inc.
June 2009
- (Free Research) More than ever, business and IT must collaborate to meet current business realities. Significantly, CIOs must map out long-term strategies that address business plans over the next three to five years, with the delivery of high-quality IT services as a key element of strategic planning. Read this white paper to learn more.
(WHITE PAPER)
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Achieving Service Excellence Across The Enterprise
by Numara Software
February 2009
- (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
(WHITE PAPER)
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CCNA Wireless Certification
by Global Knowledge
December 2008
- (Free Research) This paper will describe the growing need for CCNA Wireless certification, what the CCNA Wireless certification is, its benefits, and what pre-requisites, exams, and training is required to get certified.
(WHITE PAPER)
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