Crm Call Center Case Study - IT Management Guide Results for Crm Call Center Case Study (Page 4)
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Taking IT to the Next Level
by Dell, Inc. and Intel
September 24, 2009
- (Free Research) When a major acquisition made Layered Tech a larger company with new goals and an opportunity to expand its customer base, the IT team had to revamp its infrastructure to match. Read this case study to learn about the solutions they use to provide the technology and infrastructure that best meets the needs of their customers.
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Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft
by Nimsoft, Inc.
November 04, 2009
- (Free Research) Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges.
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SGF Took NSS Out For A Test Drive And Liked What They Found!
by Northern Parklife
February 12, 2009
- (Free Research) In the automotive world, testing is part of the culture, and it extends to the IT team where initiatives are undertaken with scientific precision. Such was the case with SGF, a Bavarian maker of automobile parts that was seeking a storage management solution. As this Case Study shows, SGF found the perfect match with Northern Storage Suite.
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State of New York Government Case Study
by McAfee, Inc.
September 09, 2009
- (Free Research) See how the State of New York saved millions of dollars, reduced management time, and improved compliance by standardizing on McAfee for complete system protection.
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Presentation Transcript: State of New York Government Case Study
by McAfee, Inc.
October 14, 2009
- (Free Research) Read this presentation transcript to see how the State of New York saved millions of dollars, reduced management time, and improved compliance by standardizing on McAfee for complete system protection.
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6 Steps to Enterprise Resource Planning Implementation Success
by IFS
January 2007
- (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.
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Culver Franchising Systems Improves Operations with Microsoft Business Intelligence Solution
by Microsoft
September 2009
- (Free Research) This Case Study examines how Culver Franchising Systems turned to the RedPrairie-Microsoft Business Intelligence solution to make better decisions and improve store operations, while vastly reducing reporting time. With the RedPrairie-Microsoft solution in place, Culver now gets early warning of underperforming stores.
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Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center
by Infor CRM
July 2009
- (Free Research) Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
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Podcast: State of New York Government Case Study
by McAfee, Inc.
September 2009
- (Free Research) See how the State of New York saved millions of dollars, reduced management time, and improved compliance by standardizing on McAfee for complete system protection.
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Ntreev USATackles Chargebacks and Terms of Service Violations with Device Reputation
by iovation, Inc.
June 2009
- (Free Research) One of the world's largest MMORPG publishers uses iovation to keep their games safe for their valued players, and the fraudsters out.
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Demonstrating Results for Identity Management in 30 Days: A Customer Case Study
by Oracle Corporation
September 2009
- (Free Research) In this webcast, learn how a leading financial services company closed major gaps in their security and compliance programs using an identity management solution. Get details on the design and deployment, as well as how identity management aided in achieving quick results and immediate value.
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Case Study: Ordismatic Uses Panda Managed Email Protection to Protect Its Clients From Spam
by Panda Security
September 2009
- (Free Research) Learn how Ordismatic, an IT vendor of hardware and computer services, protects one of its clients using Panda's Managed Email Protection services.
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Case Study: Panda Security Enables Gloucestershire NHS to Communicate Effectively and Safely
by Panda Security
July 2009
- (Free Research) Learn how Gloucestershire NHS was able to help 1700 client computers send and receive vital information safely and efficiently by installing Panda's Managed Office Protection Antivirus solution.
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Presentation Transcript: Business Case for Data Protection Survey & Results
by Ounce Labs, an IBM Company
October 2009
- (Free Research) This presentation transcript presents the results of a survey conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company. The survey determines what senior executives think about the value proposition of corporate data protection efforts. Read on to learn more.
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Shavlik Integrates Sunbelt Software Technology: Keeping Endpoints Secure, Compliant and Well-Managed
by Shavlik Technologies
May 2009
- (Free Research) This Market Alert from Aberdeen group draws on current research findings to analyze endpoint security solutions and identify Best-in-Class companies as far as protecting and managing endpoints. Read this analyst written article to learn more.
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How CIOs can drive growth, business flexibility and innovation in a flex-pon-sive* company
by IBM
April 2007
- (Free Research) This white paper is a study on the business value of service-oriented architecture (SOA). What they found was that those companies moving to what we would call the flex-pon-sive* world were seeing the results in flexibility from SOA.
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Developing A Universal Approach To Cleansing Customer And Product Data
by SAP AG
June 2009
- (Free Research) Data quality has always been an important issue for companies, and this is even more the case today. This paper reviews current industry problems concerning data quality, and takes a detailed look at how companies are addressing quality problems with customer, product, and other types of corporate data.
(WHITE PAPER)
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Leading Virtualization 2.0: How Intel is Driving Virtualization Beyond Consolidation Into a Solution for Maximizing Business Agility Within the Enterprise
by Insight & Intel
October 2008
- (Free Research) Virtualization is one of the hottest technologies in IT infrastructure today. Intel is helping enable the next generation of virtualization usage efficiently. Virtualization 2.0 focuses on increasing service efficiency through flexible resource management. In the near future, this usage model will become absolutely critical to data centers.
(WHITE PAPER)
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Sun Systems for Oracle's Siebel CRM Enterprise: Transform Your Business for Growth
by Sun Microsystems, Inc.
November 2009
- (Free Research) Consolidating and virtualizing application, web, and database tiers for enterprise Oracle® Siebel 8.0 CRM applications is one approach to help reduce costs and enhance flexibility. Read this paper to learn about Sun's platform for the Oracle Siebel CRM software stack.
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Tips for Managing ERP Software Vendors during the Software Selection Process
by Panorama Consulting Group
November 2009
- (Free Research) It is often said that desperate times call for desperate measures. In recent months, this is certainly the case for some ERP vendors. The good news, however, is that there are ways to manage ERP software vendors to ensure a fair, consistent, and unbiased selection process for your organization. Read on to learn what they are.
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Journal of Management Excellence - Introducing Management Excellence
by Oracle Corporation
June 2008
- (Free Research) A recent global study from Cranfield School of Management found organizations are too internally focused and did not use sufficient external information or benchmarking. A better understanding of management processes is needed. That is why we introduced our view on the management process: strategy-to-success. Read this whitepaper to learn more.
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Proven Strategies for Successfully Deploying An Electronic Health Records Solution
by Kofax, Inc.
September 2009
- (Free Research) This on-demand webcast shares proven strategies for getting started with electronic health records, a hot new way to slash labor costs and improve care.
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Doing Good: Business and the sustainability challenge: An Executive Summary focusing on North America
by SAP AG
December 2008
- (Free Research) Read this report on an EIU survey of 320 executives. Focusing on North America case studies and issues, the report reviews the growing importance of sustainability strategies and management and the challenges included.
(WHITE PAPER)
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BPM Technology Taxonomy: A Guided Tour to the Application of BPM
by SAP AG
March 2009
- (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM.
(WHITE PAPER)
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North Shore Medical Center Provides Better Support with AMD Processor-based Solutions
by HP, Vmware and AMD
July 2008
- (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.
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