Crm Call Center Case Study - IT Management Guide Results for Crm Call Center Case Study (Page 4)
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A Guide To CRM ROI
by Relavis Corporation
August 13, 2009
- (Free Research) The purpose of this paper is to provide a foundation for building, analyzing and interpreting a return on investment (ROI) model for your customer relationship management initiative.
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Desperate Times Call for Strategic Measures, Part II
by Atos Origin
November 04, 2009
- (Free Research) This is a follow up to "Desperate Times Call for Strategic Measures" which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0.
(WHITE PAPER)
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Layered Tech sees 22% performance increase by building new infrastructure using Dell servers that takes managed hosting and cloud services to a new level
by Dell, Inc. and Intel
September 24, 2009
- (Free Research) When a major acquisition made Layered Tech a larger company with new goals and an opportunity to expand its customer base, the IT team had to revamp its infrastructure to match. Read this case study to learn about the solutions they use to provide the technology and infrastructure that best meets the needs of their customers.
(CASE STUDY)
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Test Your Systems Management Abilities
by Intel Corporation
June 30, 2009
- (Free Research) Join us at the Proving Grounds, Intel's center for systems management excellence. Head to the Proving Grounds:
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The Security Paradox: The First Global Study that Quantifies the Cost of Reactive Versus Proactive Security in a Midsize Organization
by McAfee, Inc.
September 07, 2009
- (Free Research) Medium organizations around the globe are increasingly concerned about cyberthreats, and the rising number of incidents shared publicly certainly justifies their worries. At the same time, most organizations have frozen or cut their IT security budgets. Threats up, budgets down. This is what we call the “security paradox.” Read on to learn more.
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Case Study: Snapfish Builds a Massive, High-Performing, Scalable Storage Infrastructure with HP Scalable NAS and EVA and MSA Storage Arrays
by Hewlett-Packard Company
November 19, 2008
- (Free Research) Because their previous storage infrastructure was not able to meet their existing and future needs, Snapfish was looking for a storage solution that would offer extreme scalability and improve performance, storage management and flexibility. This case study details how they solved this issue.
(CASE STUDY)
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Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft
by Nimsoft, Inc.
November 04, 2009
- (Free Research) Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges.
(CASE STUDY)
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6 Steps to Enterprise Resource Planning Implementation Success
by IFS
January 2007
- (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.
(WHITE PAPER)
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Culver Franchising Systems Improves Operations with Microsoft Business Intelligence Solution
by Microsoft
September 2009
- (Free Research) This Case Study examines how Culver Franchising Systems turned to the RedPrairie-Microsoft Business Intelligence solution to make better decisions and improve store operations, while vastly reducing reporting time. With the RedPrairie-Microsoft solution in place, Culver now gets early warning of underperforming stores.
(WHITE PAPER)
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Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center
by Infor CRM
July 2009
- (Free Research) Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
(WHITE PAPER)
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Healthcare Case Study: The Doctor Will B.R.M.S. You Now (New York Times article)
by IBM
March 2009
- (Free Research) Learn how Vanderbilt University uses business rules in complex, critical patient care decisions to deliver increased speed and accuracy and arrive at better outcomes.
(TECHNICAL ARTICLE)
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Case Study: U.S. Air Force Manages Aircraft Site Using Powerful Storage Virtualization Platform
by Hewlett-Packard Company
July 2009
- (Free Research) When the U.S. Air force needed a more powerful storage infrastructure, they turned to HP for a system that allowed them to meet business demands more flexibly, manage data more simply and efficiently and mitigate the risk of lost data with a storage area network (SAN) that pools, shares and centrally manages storage resources.
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On Demand Webcast: Simplify Your World: A Virtual Desktops Case Study
by Dell, Inc.
December 2007
- (Free Research) Virtual desktops can help reign in IT costs and greatly simplify management. Watch now to explore virtualization benefits, trends and architectures. Learn about the role of virtualized iSCSI SANs (storage area networks) to enhance scalability and why you should consider desktop virtualization now.
(WEBCAST)
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Presentation Transcript: Business Case for Data Protection Survey & Results
by Ounce Labs, an IBM Company
October 2009
- (Free Research) This presentation transcript presents the results of a survey conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company. The survey determines what senior executives think about the value proposition of corporate data protection efforts. Read on to learn more.
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SGF Took NSS Out For A Test Drive And Liked What They Found!
by Northern Parklife
February 2009
- (Free Research) In the automotive world, testing is part of the culture, and it extends to the IT team where initiatives are undertaken with scientific precision. Such was the case with SGF, a Bavarian maker of automobile parts that was seeking a storage management solution. As this Case Study shows, SGF found the perfect match with Northern Storage Suite.
(CASE STUDY)
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Shavlik Integrates Sunbelt Software Technology: Keeping Endpoints Secure, Compliant and Well-Managed
by Shavlik Technologies
May 2009
- (Free Research) This Market Alert from Aberdeen group draws on current research findings to analyze endpoint security solutions and identify Best-in-Class companies as far as protecting and managing endpoints. Read this analyst written article to learn more.
(ANALYST NEWS)
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Presentation Transcript: State of New York Government Case Study
by McAfee, Inc.
October 2009
- (Free Research) Read this presentation transcript to see how the State of New York saved millions of dollars, reduced management time, and improved compliance by standardizing on McAfee for complete system protection.
(PRESENTATION TRANSCRIPT)
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Podcast: State of New York Government Case Study
by McAfee, Inc.
September 2009
- (Free Research) See how the State of New York saved millions of dollars, reduced management time, and improved compliance by standardizing on McAfee for complete system protection.
(PODCAST)
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State of New York Government Case Study
by McAfee, Inc.
September 2009
- (Free Research) See how the State of New York saved millions of dollars, reduced management time, and improved compliance by standardizing on McAfee for complete system protection.
(VIDEO)
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Demonstrating Results for Identity Management in 30 Days: A Customer Case Study
by Oracle Corporation
September 2009
- (Free Research) In this webcast, learn how a leading financial services company closed major gaps in their security and compliance programs using an identity management solution. Get details on the design and deployment, as well as how identity management aided in achieving quick results and immediate value.
(WEBCAST)
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Case Study: Ordismatic Uses Panda Managed Email Protection to Protect Its Clients From Spam
by Panda Security
September 2009
- (Free Research) Learn how Ordismatic, an IT vendor of hardware and computer services, protects one of its clients using Panda's Managed Email Protection services.
(CASE STUDY)
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Case Study: Panda Security Enables Gloucestershire NHS to Communicate Effectively and Safely
by Panda Security
July 2009
- (Free Research) Learn how Gloucestershire NHS was able to help 1700 client computers send and receive vital information safely and efficiently by installing Panda's Managed Office Protection Antivirus solution.
(CASE STUDY)
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How CIOs can drive growth, business flexibility and innovation in a flex-pon-sive* company
by IBM
April 2007
- (Free Research) This white paper is a study on the business value of service-oriented architecture (SOA). What they found was that those companies moving to what we would call the flex-pon-sive* world were seeing the results in flexibility from SOA.
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Getting Exchange 2010 Archiving Right
by Symantec Corporation
November 2009
- (Free Research) This paper is designed to help organizations understand some of the nuances separating Symantec's Enterprise Vault and Exchange 2010 e-mail management capabilities with a focus on "how they do it" rather than "what they call it." It also highlights archive-specific use cases so organizations focus on the problems and solutions.
(WHITE PAPER)
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Perceived costs or costly decisions? Learn the right way to leverage value from SAP® for Business Intelligence and Performance Management
by IBM
December 2009
- (Free Research) This webcast, featuring Nucleus Research, uncovers research findings from analyzing numerous deployments in business intelligence and performance management within an SAP environment. Discover why many companies are turning to one specific vendor for the benefits it provides over SAP NetWeaver Business Warehouse.
(WEBCAST)
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