Crm Call Center Case Study - IT Management Guide Results for Crm Call Center Case Study (Page 3)
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Complex Deployment Done Right at Morgan Stanley
by BMC Software, Inc
November 03, 2009
- (Free Research) Morgan Stanley’s Global Wealth Management Group and their internal Financial Advisors need the very latest information about market changes, the execution of trades and informed analysis to make the best investment decisions. To achieve this, they rely on BMC BladeLogic.
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On-Demand Hosting Provider SoftLayer Relies On Adaptec
by Adaptec, Inc.
October 21, 2009
- (Free Research) When On-Demand Hosting Provider SoftLayer needed a single provider of SATA/SAS who offered the flexibility they needed, they turned to Adaptec.
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Customer Experience IQ Report
by Vovici
October 20, 2009
- (Free Research) The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
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Case Study: Clear Channel
by Hewlett-Packard Company
September 28, 2007
- (Free Research) After expanding their business into other markets across the globe, international media company Clear Channel found their current accounting and billing systems needing an upgrade. Read this case study and learn Clear Channel's solution.
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Improve Synchronization with Streamlined Order Management and Communication: Petmate® Case Study
by TAKE Supply Chain
October 15, 2009
- (Free Research) Petmate enlisted the help of TAKE Supply Chain's X.PC to not only streamline the administration of contract manufacturing for Petmate. Read this case study to learn how X.PC transformed Petmate's manual approach to working with manufacturers through a Web-based collaborative environment that improved shared communications.
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Case Study: Grey Healthcare Group leverages FalconStor VTL with deduplication to improve backup and recovery performance, optimize storage assets, and strengthen data security
by FalconStor Software
March 31, 2009
- (Free Research) Grey Healthcare Group is one of the world's top five healthcare communications companies. Read this case study to learn how Grey Healthcare Group leveraged FalconStor VTL with deduplication to improve backup and recovery performance, optimize storage assets, and strengthen data security.
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Practical Open Source Data Integration Case Studies & Implementation Examples
by Talend
February 10, 2009
- (Free Research) This document presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits.
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Case Study: Avocent Increases Its Distribution Capacity and Throughput Without a Costly Physical Expansion
by CDC Global Services - Catalyst
June 16, 2009
- (Free Research) Avocent needed to increase its distribution capacity and throughput without a costly physical expansion. Read this case study to see how Catalyst stood out as the clear choice to partner Avocent on this project plan of upgrading their SAP warehouse management system.
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When Data Governance Turns Bureaucratic: How Data Governance Police Can Constrain the Value of Your Master Data Management
by Siperian, Inc.
September 16, 2009
- (Free Research) Over the past several years, most Master Data Management implementations have used a "reactive" style of data governance. Learn how "reactive" data governance falls short and why leading organizations are using a "proactive" approach -- includes case study and migration questionnaire.
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Discount Tire Accelerates Its E-Commerce Business With Red Hat Satellite And IBM
by Red Hat
July 28, 2009
- (Free Research) In 2000, Discount Tire Company decided to bring management of its e-commerce infrastructure in-house after having outsourced it for several years. Learn how they turned to the rock-solid reliability of Red Hat's Enterprise Linux platform to handle the task of supporting their new e-commerce environment.
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ROI on Network Efficiency: Customer Case Study
by Hewlett-Packard Company
February 17, 2009
- (Free Research) When the State of Kansas Division of Information Services and Communications mandated that all of its departments find ways to consolidate operations and boost staff productivity, its networking services group was ready for the challenge. Read this case study to see what they did.
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Deploying a BackUP system that won't break IT's Back.
by SonicWALL
November 12, 2009
- (Free Research) SonicWALL's award-winning solutions for the enterprise, distributed enterprise and SMB include network security, secure remote access, content security, backup and recovery, and policy and management technology.
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Software as a Service Dramatically Improves CRM Success
by Oracle Corporation
February 2008
- (Free Research) Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue.
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7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives
by Vovici
October 2009
- (Free Research) In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
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Case Study: Welch’s® Improves its Warehouse and Inventory Management Operations
by TAKE Supply Chain
October 2009
- (Free Research) Welch's selected the TAKE Supply Chain Gemini™ for OPM mobile software solution and Compliance Label Manager (CLM), a barcode and radio-frequency identification (RFID) label management solution to improve the speed, visibility, accuracy and control of extended manufacturing and distribution supply chains. Read on to learn more.
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New Ponemon Study Reveals Disconnects in Building the Business Case for Data Protection
by Ounce Labs, an IBM Company
September 2009
- (Free Research) In this webcast, newly released research reveals that C-level executives lack confidence in their organization's ability to safeguard sensitive data. This survey, conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company, determines what senior executives think about the value proposition of corporate data protection efforts.
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Increase Your Returns Using Event-Based Marketing
by Infor CRM
July 2009
- (Free Research) Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.
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Desperate Times Call for Strategic Measures, Part II
by Atos Origin
November 2009
- (Free Research) This is a follow up to "Desperate Times Call for Strategic Measures" which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0.
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SAP Business Transformation Study: ConAgra Foods
by SAP AG
September 2007
- (Free Research) ConAgra Foods, Inc. is one of North America's largest packaged food companies. With the help of SAP and SmartOps, the company was able to tackle its key challenges in making its supply chain more efficient. Read this case study to learn about the challenges ConAgra faced along with the benefits achieved from implementing SAP and SmartOps solutions.
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CONSOLIDATING ORACLE® SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE® SERVER
by Sun Microsystems, Inc.
June 2008
- (Free Research) Recognizing the need to grow efficiently while scaling Siebel CRM 8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers on a single Sun SPARC Enterprise® T5440 server, reducing the number of physical machines needed to effectively deploy applications.
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Case Study: Liverpool Women’s NHS Foundation Trust
by Dell | EMC
November 2009
- (Free Research) EMC helps Liverpool Women's NHS Foundation Trust deliver patient excellence through a complete information infrastructure strategy.
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Healthcare Case Study: The Doctor Will B.R.M.S. You Now (New York Times article)
by IBM
March 2009
- (Free Research) Learn how Vanderbilt University uses business rules in complex, critical patient care decisions to deliver increased speed and accuracy and arrive at better outcomes.
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Case Study: Snapfish Builds a Massive, High-Performing, Scalable Storage Infrastructure with HP Scalable NAS and EVA and MSA Storage Arrays
by Hewlett-Packard Company
November 2008
- (Free Research) Because their previous storage infrastructure was not able to meet their existing and future needs, Snapfish was looking for a storage solution that would offer extreme scalability and improve performance, storage management and flexibility. This case study details how they solved this issue.
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On Demand Webcast: Simplify Your World: A Virtual Desktops Case Study
by Dell, Inc.
December 2007
- (Free Research) Virtual desktops can help reign in IT costs and greatly simplify management. Watch now to explore virtualization benefits, trends and architectures. Learn about the role of virtualized iSCSI SANs (storage area networks) to enhance scalability and why you should consider desktop virtualization now.
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Case Study: U.S. Air Force Manages Aircraft Site Using Powerful Storage Virtualization Platform
by Hewlett-Packard Company
July 2009
- (Free Research) When the U.S. Air force needed a more powerful storage infrastructure, they turned to HP for a system that allowed them to meet business demands more flexibly, manage data more simply and efficiently and mitigate the risk of lost data with a storage area network (SAN) that pools, shares and centrally manages storage resources.
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