Crm Call Center Case Study - IT Management Guide Results for Crm Call Center Case Study (Page 3)
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Case Study: Brown-Forman Implements a Warehouse Automation Solution with RF Capabilities
by CDC Global Services - Catalyst
November 13, 2009
- (Free Research) Read this case study to learn how by leveraging Catalyst's expertise in SAP R/3 systems integration and remote data collection using SAP console, Brown-Forman was able to increase shipping throughput, improve space utilization, decrease shipping errors, improve inventory accuracy and stock rotation, and more.
(CASE STUDY)
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Dell and Microsoft solutions help ServiceU deliver reliable system performance and create a virtualized environment that reduces power consumption by 50 percent
by Dell and Microsoft
February 01, 2009
- (Free Research) ServiceU Corporation was challenged to deploy reliable hardware to support its Microsoft® SQL Server® 2008 environment and virtualize other applications to enhance business flexibility. Read this case study to learn about the benefits that ServiceU achieved through by implementing Dell hardware and Microsoft Hyper-V technology.
(CASE STUDY)
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Complex Deployment Done Right at Morgan Stanley
by BMC Software, Inc
November 03, 2009
- (Free Research) Morgan Stanley’s Global Wealth Management Group and their internal Financial Advisors need the very latest information about market changes, the execution of trades and informed analysis to make the best investment decisions. To achieve this, they rely on BMC BladeLogic.
(CASE STUDY)
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Extend SAP Warehouse Management Capabilities: Kubota Tractors Implements SAP® Console
by CDC Global Services - Catalyst
November 02, 2009
- (Free Research) This case study explains how Kubota turned to Catalyst to implement SAP® Console Technology and extend SAP warehouse management capabilities. Read on to learn how Catalyst was able to deliver this inside four months, ensuring no loss of business and driving significant benefits throughout the business.
(CASE STUDY)
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On-Demand Hosting Provider SoftLayer Relies On Adaptec
by Adaptec, Inc.
October 21, 2009
- (Free Research) When On-Demand Hosting Provider SoftLayer needed a single provider of SATA/SAS who offered the flexibility they needed, they turned to Adaptec.
(CASE STUDY)
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Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security and Compliance
by Shavlik Technologies
July 20, 2009
- (Free Research) As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.
(CASE STUDY)
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Case Study: Clear Channel
by Hewlett-Packard Company
September 28, 2007
- (Free Research) After expanding their business into other markets across the globe, international media company Clear Channel found their current accounting and billing systems needing an upgrade. Read this case study and learn Clear Channel's solution.
(CASE STUDY)
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Business Case for Data Protection: Study of CEOs and other C-level Executives
by Ounce Labs, an IBM Company
July 15, 2009
- (Free Research) This study looks at what senior executives think about the value of corporate data protection efforts within their organizations. It is important for those individuals charged with managing a data protection program to understand how key decision makers in organizations perceive the importance of safeguarding sensitive and confidential information.
(ANALYST REPORT)
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CIO Decisions Ezine Volume 3
by CIO Decisions
October 2008
- (Free Research) In this issue we tackle service-oriented architecture and dive into how Software as a Service can drive flexibility and meet business needs. Also in this issue: MDM's strongest business case and how to navigate the compliance minefield.
(EZINE)
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Case Study: Grey Healthcare Group leverages FalconStor VTL with deduplication to improve backup and recovery performance, optimize storage assets, and strengthen data security
by FalconStor Software
March 2009
- (Free Research) Grey Healthcare Group is one of the world's top five healthcare communications companies. Read this case study to learn how Grey Healthcare Group leveraged FalconStor VTL with deduplication to improve backup and recovery performance, optimize storage assets, and strengthen data security.
(CASE STUDY)
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Practical Open Source Data Integration Case Studies & Implementation Examples
by Talend
February 2009
- (Free Research) This document presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits.
(WHITE PAPER)
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Improve Synchronization with Streamlined Order Management and Communication: Petmate® Case Study
by TAKE Supply Chain
October 2009
- (Free Research) Petmate enlisted the help of TAKE Supply Chain's X.PC to not only streamline the administration of contract manufacturing for Petmate. Read this case study to learn how X.PC transformed Petmate's manual approach to working with manufacturers through a Web-based collaborative environment that improved shared communications.
(CASE STUDY)
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Case Study: Avocent Increases Its Distribution Capacity and Throughput Without a Costly Physical Expansion
by CDC Global Services - Catalyst
June 2009
- (Free Research) Avocent needed to increase its distribution capacity and throughput without a costly physical expansion. Read this case study to see how Catalyst stood out as the clear choice to partner Avocent on this project plan of upgrading their SAP warehouse management system.
(CASE STUDY)
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Customer Experience IQ Report
by Vovici
October 2009
- (Free Research) The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
(WHITE PAPER)
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Increase Your Returns Using Event-Based Marketing
by Infor CRM
July 2009
- (Free Research) Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.
(WHITE PAPER)
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Leveraging Your Most Valued Asset: Knowledge
by Vivisimo, Inc.
December 2009
- (Free Research) Why do most organizations continuously fail in utilizing knowledge? In this webcast, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools.
(WEBCAST)
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Discount Tire Accelerates Its E-Commerce Business With Red Hat Satellite And IBM
by Red Hat
July 2009
- (Free Research) In 2000, Discount Tire Company decided to bring management of its e-commerce infrastructure in-house after having outsourced it for several years. Learn how they turned to the rock-solid reliability of Red Hat's Enterprise Linux platform to handle the task of supporting their new e-commerce environment.
(CASE STUDY)
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ROI on Network Efficiency: Customer Case Study
by Hewlett-Packard Company
February 2009
- (Free Research) When the State of Kansas Division of Information Services and Communications mandated that all of its departments find ways to consolidate operations and boost staff productivity, its networking services group was ready for the challenge. Read this case study to see what they did.
(CASE STUDY)
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Deploying a BackUP system that won't break IT's Back.
by SonicWALL
November 2009
- (Free Research) SonicWALL's award-winning solutions for the enterprise, distributed enterprise and SMB include network security, secure remote access, content security, backup and recovery, and policy and management technology.
(WEBCAST)
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Software as a Service Dramatically Improves CRM Success
by Oracle Corporation
February 2008
- (Free Research) Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue.
(WHITE PAPER)
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7 Ways to Inspire Customer Loyalty with Voice of the Customer (VOC) Initiatives
by Vovici
October 2009
- (Free Research) In the most challenging economic environment in generations, organizations are more focused than ever on retaining customers and maintaining existing revenue. Many businesses have put significant resources into implementing CEM and VOC programs. Read on to learn seven ways to inspire customer loyalty using these VOC initiatives.
(WHITE PAPER)
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New Ponemon Study Reveals Disconnects in Building the Business Case for Data Protection
by Ounce Labs, an IBM Company
September 2009
- (Free Research) In this webcast, newly released research reveals that C-level executives lack confidence in their organization's ability to safeguard sensitive data. This survey, conducted by Ponemon Institute and sponsored by Ounce Labs, an IBM Company, determines what senior executives think about the value proposition of corporate data protection efforts.
(WEBCAST)
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Case Study: Welch’s® Improves its Warehouse and Inventory Management Operations
by TAKE Supply Chain
October 2009
- (Free Research) Welch's selected the TAKE Supply Chain Gemini™ for OPM mobile software solution and Compliance Label Manager (CLM), a barcode and radio-frequency identification (RFID) label management solution to improve the speed, visibility, accuracy and control of extended manufacturing and distribution supply chains. Read on to learn more.
(CASE STUDY)
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CONSOLIDATING ORACLE® SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE® SERVER
by Sun Microsystems, Inc.
June 2008
- (Free Research) Recognizing the need to grow efficiently while scaling Siebel CRM 8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers on a single Sun SPARC Enterprise® T5440 server, reducing the number of physical machines needed to effectively deploy applications.
(TECHNICAL ARTICLE)
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The iPhone is Here to Stay: What’s an Enterprise to do About it?
by Sybase, Inc.
September 2009
- (Free Research) Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store.
(BROCHURE)
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