Crm Call Center Case Study - IT Management Guide Results for Crm Call Center Case Study (Page 2)
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T2 Server Virtualization Case Study
by Microsoft
September 17, 2009
- (Free Research) T2 Systems offers a unified, hosted solution for parking management—a unique offering for the industry. Watch this webcast for more information.
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Tiens Group: growing and cutting costs with a single, integrated, secure, and cost effective global network
by Orange Business Services
April 06, 2009
- (Free Research) Read this quick case study to see how Tiens Group - a Chinese enterprise that does business internationally - was able to build a single network that handles all of their communications needs all over the globe and allows them greater growth potential while simultaneously reducing overheads.
(CASE STUDY)
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Bringing Visibility and Control to Financial Asset Management
by Tidal Software
December 10, 2009
- (Free Research) BlueCrest Capital Management Tidal Enterprise Scheduler when they needed to make critical business processes visible to upper management and centralize scheduling and management of nightly data downloads; as well as integrate disaster recovery processes into job scheduling efforts and migrate away from heavily scripted point solutions.
(CASE STUDY)
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Expand Your Reach: Mastering Multi-Modal Survey Research
by SPSS Inc. Worldwide Headquarters
April 14, 2009
- (Free Research) Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.
(WEBCAST)
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How to Assure ERP Success: Taking Ownership
by IFS
January 12, 2009
- (Free Research) CarSound CFO Steve Ragow encourages you to take ownership of and master your ERP system to assure your success.
(WHITE PAPER)
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SAP® Support of the Healthecare Supply Chain's Ongoing Effort to Ensure Patient Safety and Drive Business Value
by SAP AG
June 02, 2009
- (Free Research) The Center for Healthcare Supply Chain Research (formerly the HDMA Research & Education Foundation) recently published an important study concerning data management and data sharing in the healthcare supply chain. This whitepaper discusses the key conclusions of their study.
(WHITE PAPER)
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Case Study: Helping AIC Cut Daily Backup Window While Saving Money & Staff Time
by Quantum Corporation
April 01, 2009
- (Free Research) Read this customer case study to see how Canadian mutual fund company AIC Ltd. leveraged Quantum's DXi™5500 disk backup solution featuring data deduplication and replication technology in order to drastically reduce backup time as well as cut storage costs and management.
(CASE STUDY)
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Advancing Return on Investment Analysis for Government IT: A Public Value Framework
by SAP AG
January 23, 2009
- (Free Research) The range and complexity of government information technology (IT) investments makes assessing their returns a daunting prospect. This white paper presents a public ROI assessment framework that addresses the shortcomings in the available methods and models for assessing public returns.
(WHITE PAPER)
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Dell servers & storage help with data center hardware consolidation by 40%, improving application performance and growth headroom 200%
by Dell, Inc. and Intel
August 24, 2009
- (Free Research) Read this paper to find out how Instantis managed to accommodate rapid customer growth, deliver outstanding performance, ensure “five-nines” availability for customers around the globe, cut ongoing IT costs, and reduce the environmental footprint of data center operations through reduced energy consumption.
(CASE STUDY)
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Addressing the challenges of implementing a customer-centric strategy
by Infor CRM
December 05, 2008
- (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
(WHITE PAPER)
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Fortune 1000 Company Streamlines Centralized Operations Centers Through Desktop Virtualization
by Forsythe
November 20, 2009
- (Free Research) This case study looks at the typical experience of a Fortune 1000 company. A company turns to server and desktop virtualization in an effort to reduce the cost of distributed centralized operations centers.
(CASE STUDY)
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Empowerment as a Growth Strategy
by Oracle Corporation
September 2007
- (Free Research) Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.
(WHITE PAPER)
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Delivering Identity Management Results in 30 Days
by Oracle Corporation
September 2009
- (Free Research) Learn how organizations like yours are leveraging identity management solutions and designing implementations to accelerate their time to value and achieve their security, compliance and IT cost savings goals today.
(PODCAST)
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Vkernel Case Study: Cybershift
by VKernel
December 2009
- (Free Research) CyberShift needed visibility into actual resource utilization to continually identify, predict, and resolve memory and storage capacity bottlenecks. Learn how they used VKernel's Capacity Analyzer and Optimization Pack to achieve better monitoring, managing, and optimizing with its VMware infrastructure.
(CASE STUDY)
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Midmark Aims for Excellence with Efficient Products and Support
by LogMeIn, Inc.
September 2009
- (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
(CASE STUDY)
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Blackboard enriches the educational experience with Dell PowerEdge Blade Servers that provide 99.7% availability in the classroom
by Dell, Inc. and Intel
August 2009
- (Free Research) Blackboard needs a highly available, very scalable platform for its mission-critical learning management system offered through managed hosting from six global data centers. Ease of set-up and monitoring are of paramount importance. Read this case study to learn how Dell servers and Intel processors make it happen.
(CASE STUDY)
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Fortune 1000 Company Finds Virtualization Pays Off
by Forsythe
November 2009
- (Free Research) This case study looks at the experience of a a mid-sized Fortune 1000 company that was dealing with the challenges of disparate servers and desktop systems as well as underutilized servers with huge energy consumption. See how they used desktop virtualization to obtain power cost savings and increased management efficiency.
(CASE STUDY)
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Extend SAP Warehouse Management Capabilities: Kubota Tractors Implements SAP® Console
by CDC Global Services - Catalyst
November 2009
- (Free Research) This case study explains how Kubota turned to Catalyst to implement SAP® Console Technology and extend SAP warehouse management capabilities. Read on to learn how Catalyst was able to deliver this inside four months, ensuring no loss of business and driving significant benefits throughout the business.
(CASE STUDY)
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Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security and Compliance
by Shavlik Technologies
July 2009
- (Free Research) As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.
(CASE STUDY)
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Business Case for Data Protection: Study of CEOs and other C-level Executives
by Ounce Labs, an IBM Company
July 2009
- (Free Research) This study looks at what senior executives think about the value of corporate data protection efforts within their organizations. It is important for those individuals charged with managing a data protection program to understand how key decision makers in organizations perceive the importance of safeguarding sensitive and confidential information.
(ANALYST REPORT)
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CIO Decisions Ezine Volume 3
by CIO Decisions
October 2008
- (Free Research) In this issue we tackle service-oriented architecture and dive into how Software as a Service can drive flexibility and meet business needs. Also in this issue: MDM's strongest business case and how to navigate the compliance minefield.
(EZINE)
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Case Study: Accelerating Success for TIBCO Software
by Intel Corporation
December 2008
- (Free Research) In this case study learn how Intel® processor-based blade servers helped TIBCO Software keep up with business growth while lowering IT costs.
(CASE STUDY)
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E-book: Planning upgrades in global SAP environments: Best practices, common pitfalls and real-world advice
by Atos Origin
December 2009
- (Free Research) In this e-book, find out what you need to know before embarking on a global SAP upgrade project. Learn best practices and tips for global SAP upgrades. Read a real-world case study about an SAP upgrade for a major multinational - and discover insider advice about the most common pitfalls of global upgrades - and how to avoid them.
(EBOOK)
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Case Study: Data Solutions, Inc. Protects its Clients with Panda Cloud Office Protection
by Panda Security
November 2009
- (Free Research) Read this case study to learn how Data Solutions, Inc. gained the ability to handle remote management from a single point, to handle remote installation and management of all clients, to reduce service management operating costs, and to prevent identity theft by implementing Panda Cloud Office Protection.
(CASE STUDY)
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Case Study: ORDISMATIC Uses Panda Cloud Email Protection to Protect Its Clients from Spam
by Panda Security
November 2009
- (Free Research) Read this brief case study to learn how Panda Cloud Email Protection helped ORDISMATIC, an IT vendor, to simplify risk management, reduce operating costs, increase productivity, and achieve significant decreases in spam.
(CASE STUDY)
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