Call Center Mission Statements - IT Management Guide Results for Call Center Mission Statements (Page 3)

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Empowerment as a Growth Strategy

by Oracle Corporation

September 2007 - (Free Research) Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.

(WHITE PAPER)

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SAP® Support of the Healthecare Supply Chain's Ongoing Effort to Ensure Patient Safety and Drive Business Value

by SAP AG

June 2009 - (Free Research) The Center for Healthcare Supply Chain Research (formerly the HDMA Research & Education Foundation) recently published an important study concerning data management and data sharing in the healthcare supply chain. This whitepaper discusses the key conclusions of their study.

(WHITE PAPER)

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What's New in SOA Suite 11g?

by Oracle Corporation

June 2009 - (Free Research) In this new release of SOA Suite, Oracle continues to emphasize the development, management and monitoring of service-oriented architectures, while delivering the extreme performance & scalability required for mission-critical environments.

(WHITE PAPER)

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High Availability Database Solutions for PostgreSQL & Postgres Plus

by EnterpriseDB Corporation

November 2008 - (Free Research) Making sure mission critical databases are highly availably (HA) is the main challenge of IT departments. This paper discusses the failover and redundancy capabilities of specific HA products that can be used in conjunction with PostgreSQL, Postgres Plus, and the Oracle compatible database Postgres Plus Advanced Server.

(WHITE PAPER)

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Cisco IP Phone Features

by Global Knowledge

February 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.

(WHITE PAPER)

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Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT

by Dorado Software

November 2008 - (Free Research) Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach.

(WHITE PAPER)

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Enhance Customer Loyalty through Higher Responsiveness

by Oracle Corporation

April 2009 - (Free Research) The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.

(WHITE PAPER)

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Podcast- Picking the Right Thin Client

by Pano Logic, Inc

November 2009 - (Free Research) This podcast, featuring Brian Madden and Gabe Knuth, provides expert advice to help you select the right thin client for your environment. Learn which features are important and how to manage thin clients effectively.

(PODCAST)

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Managing the Amazon Elastic Compute Cloud with CA

by CA

October 2009 - (Free Research) Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.

(WHITE PAPER)

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IT Automation: Going Beyond the Obvious to Find Real Cost Savings

by BMC Software, Inc

September 2009 - (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.

(WHITE PAPER)

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Enterprise Contract Management for Life Sciences: Integrating Contract Creation, Administration, and Execution

by SAP AG

June 2009 - (Free Research) Leading life sciences companies are recognizing the need for synchronized, enterprise-wide pricing and contract management processes. An integrated solution can provide the transparency needed to satisfy auditors, balance pricing with go-to-market strategies, and support sales and finance teams - including accurately predicting margins.

(WHITE PAPER)

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A Complete View Of The Enterprise: Linking Operational And Financial Planning In Global Organizations

by SAP AG

May 2008 - (Free Research) In February 2008, CFO Research Services, a unit of CFO Publishing and part of The Economist Group, began a research project with Business Objects, an SAP company, asking senior finance executives to give views on their priorities and challenges around integrating operational and financial planning processes.

(WHITE PAPER)

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Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting

by SAP AG

April 2009 - (Free Research) Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.

(WHITE PAPER)

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Reduce CPU Usage with 'SMART' SQL

by BMC Software, Inc

November 2009 - (Free Research) This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.

(WHITE PAPER)

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ChangeAuditor for Active Directory - Free Trial!

by ScriptLogic Corporation

April 2009 - (Free Research) Microsoft Active Directory, File Systems and Exchange are part of your mission-critical infrastructure. And you need to find a way to be notified, in real-time, of critical changes to your Windows based infrastructure. ChangeAuditor is the answer.

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Demo: IBM Cognos TM1 MidMarket Edition Online Demo

by IBM

November 2009 - (Free Research) Simplify your key financial processes with Cognos.

(PRODUCT DEMO)

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Presentation Transcript: Insider Threats -- an Interview with Bill Crowell -- Former Deputy Director of the NSA

by Imperva

November 2009 - (Free Research) Bill Crowell, former Deputy Director of the NSA, is interviewed in this presentation transcript. He talks extensively about insider threats, shares some stories from the trenches, and discusses the nature of cybercrime. Bill also covers the importance of sensitive data protection – especially around mission-critical applications and databases.

(PRESENTATION TRANSCRIPT)

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Podcast: Insider Threats - an Interview with the Former Deputy Director of the National Security Agency - NSA

by Imperva

November 2009 - (Free Research) Bill Crowell, former Deputy Director of the NSA, is interviewed in this podcast. He talks extensively about insider threats, shares some stories from the trenches, and discusses the nature of cybercrime. Bill also covers the importance of sensitive data protection –- especially around mission-critical applications and databases.

(PODCAST)

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Selling to the C-Level: How to Convince Company Leaders to Buy

by ZoomInfo

November 2009 - (Free Research) This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.

(WHITE PAPER)

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Virtual Desktop Management: Reducing Infrastructure Costs

by HP, Vmware and AMD

September 2009 - (Free Research) This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent.

(WEBCAST)

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Performance Optimization: Extending the IT Infrastructure

by Embarcadero Technologies, Inc.

May 2009 - (Free Research) Performance optimization is a key ingredient in the struggle to stretch an invested IT dollar to its absolute limit. Read this whitepaper to learn about the 3-step 'prevent, find, fix' approach to handling performance optimization problems at any stage of the development lifecycle.

(WHITE PAPER)

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Syberworks Learning Management System Product Suite

by SyberWorks, Inc.

This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.

(ASP & SOFTWARE PRODUCT)

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Managed Services Delivery: From Packets to Applications

by Blue Coat

April 2009 - (Free Research) Check out this brief analyst report to learn how a comprehensive up-the-stack approach supports today's mission-critical enterprise networks and provides reliable, rapid response times for network-centric business practices and applications on a 24/7 basis.

(ANALYST REPORT)

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Documenting VMware Infrastructure is 98 Percent Faster at LifeChurch.tv

by Veeam Software

November 2009 - (Free Research) Read this case study to learn how LifeChurch.tv implemented the Veeam Management suite Plus to manage their virtual infrastructure to decrease file-level recovery time from hours to seconds, reduce time to document infrastructure by 98 percent, and improve file copy speed six times faster than other products.

(CASE STUDY)

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The Anatomy of an Insider: Bad Guys Don't Always Wear Black

by Imperva

August 2009 - (Free Research) Rather than focusing on process or technology, this paper examines people. It is based on years of experience and research and offers detailed analysis into the "anatomy of an insider" with the goal of illuminating that which makes insiders tick. Read on to learn more about insider threats and how to protect your organization from them.

(WHITE PAPER)

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