Call Center Mission Statements - IT Management Guide Results for Call Center Mission Statements (Page 3)
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SAP® Support of the Healthecare Supply Chain's Ongoing Effort to Ensure Patient Safety and Drive Business Value
by SAP AG
June 02, 2009
- (Free Research) The Center for Healthcare Supply Chain Research (formerly the HDMA Research & Education Foundation) recently published an important study concerning data management and data sharing in the healthcare supply chain. This whitepaper discusses the key conclusions of their study.
(WHITE PAPER)
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Study Pinpoints Areas of Growth for After-Market Maintenance/Repair/Overhaul Intiaitives
by SAP AG
January 23, 2009
- (Free Research) This study talks about top three trends such as outsourcing MRO, aging aircraft and lean impacting the MRO segment.
(WHITE PAPER)
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What's New in SOA Suite 11g?
by Oracle Corporation
June 01, 2009
- (Free Research) In this new release of SOA Suite, Oracle continues to emphasize the development, management and monitoring of service-oriented architectures, while delivering the extreme performance & scalability required for mission-critical environments.
(WHITE PAPER)
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High Availability Database Solutions for PostgreSQL & Postgres Plus
by EnterpriseDB Corporation
November 01, 2008
- (Free Research) Making sure mission critical databases are highly availably (HA) is the main challenge of IT departments. This paper discusses the failover and redundancy capabilities of specific HA products that can be used in conjunction with PostgreSQL, Postgres Plus, and the Oracle compatible database Postgres Plus Advanced Server.
(WHITE PAPER)
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Cisco IP Phone Features
by Global Knowledge
February 10, 2009
- (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.
(WHITE PAPER)
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Enhance Customer Loyalty through Higher Responsiveness
by Oracle Corporation
April 01, 2009
- (Free Research) The user experience associated with web applications relies in large part on the availability and management of their session data, its persistence, and its management. This white paper focuses on the topic of data availability and management for mission-critical web applications.
(WHITE PAPER)
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Imaging & Workflow Automation: A White Paper on SAP® Invoice Management by OpenText
by SAP America Inc
September 14, 2009
- (Free Research) In this whitepaper, we'll learn what challenges are facing companies in their current paper-based AP operations, the benefits of implementing imaging and workflow automation, and how SAP Invoice Management by OpenText can help streamline the invoice receipt-to-pay process.
(WHITE PAPER)
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The Renewed Finance Function - Extending Performance Management Beyond Finance
by SAP AG
June 02, 2009
- (Free Research) Companies and their stakeholders have always had high expectations for their finance teams. But this research program reveals that, most recently, these pressures- from regulators, from investors, and from competitors&#$5; are pushing companies to look for more from their finance teams in two main, but often conflicting, areas.
(CASE STUDY)
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Governance, Risk, and Compliance Management: Realizing the Value Of Cross-Enterprise Solutions
by SAP AG
January 01, 2007
- (Free Research) This paper explains SAP’s vision for a cross-enterprise GRC solution and the benefits it can provide, defines key terms, and discusses what to look for when evaluating GRC software options.
(WHITE PAPER)
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Enterprise Contract Management for Life Sciences: Integrating Contract Creation, Administration, and Execution
by SAP AG
June 02, 2009
- (Free Research) Leading life sciences companies are recognizing the need for synchronized, enterprise-wide pricing and contract management processes. An integrated solution can provide the transparency needed to satisfy auditors, balance pricing with go-to-market strategies, and support sales and finance teams - including accurately predicting margins.
(WHITE PAPER)
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A Complete View Of The Enterprise: Linking Operational And Financial Planning In Global Organizations
by SAP AG
May 01, 2008
- (Free Research) In February 2008, CFO Research Services, a unit of CFO Publishing and part of The Economist Group, began a research project with Business Objects, an SAP company, asking senior finance executives to give views on their priorities and challenges around integrating operational and financial planning processes.
(WHITE PAPER)
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Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting
by SAP AG
April 27, 2009
- (Free Research) Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.
(WHITE PAPER)
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Podcast- Picking the Right Thin Client
by Pano Logic, Inc
November 20, 2009
- (Free Research) This podcast, featuring Brian Madden and Gabe Knuth, provides expert advice to help you select the right thin client for your environment. Learn which features are important and how to manage thin clients effectively.
(PODCAST)
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Managing the Amazon Elastic Compute Cloud with CA
by CA
October 30, 2009
- (Free Research) Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.
(WHITE PAPER)
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Demo: IBM Cognos TM1 MidMarket Edition Online Demo
by IBM
November 10, 2009
- (Free Research) Simplify your key financial processes with Cognos.
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Service Level Monitoring: Real-Time Visibility and Reporting for Mission-Critical IT
by Dorado Software
November 10, 2008
- (Free Research) Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach.
(WHITE PAPER)
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IT Automation: Going Beyond the Obvious to Find Real Cost Savings
by BMC Software, Inc
September 18, 2009
- (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.
(WHITE PAPER)
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Performance Optimization: Extending the IT Infrastructure
by Embarcadero Technologies, Inc.
May 29, 2009
- (Free Research) Performance optimization is a key ingredient in the struggle to stretch an invested IT dollar to its absolute limit. Read this whitepaper to learn about the 3-step 'prevent, find, fix' approach to handling performance optimization problems at any stage of the development lifecycle.
(WHITE PAPER)
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Backup and Recovery for VMware Environments
by Hewlett-Packard Company
November 17, 2009
- (Free Research) Virtual servers present new challenges for backup and data recovery. These become even more significant when mission-critical applications demand zero downtime and instant recovery. Learn how HP Data Protector and other HP disk storage systems give you the power to control your data.
(PRODUCT DEMO)
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Reduce CPU Usage with 'SMART' SQL
by BMC Software, Inc
November 30, 2009
- (Free Research) This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.
(WHITE PAPER)
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ChangeAuditor for Active Directory -
Free Trial!
by ScriptLogic Corporation
April 10, 2009
- (Free Research) Microsoft Active Directory, File Systems and Exchange are part of your mission-critical infrastructure. And you need to find a way to be notified, in real-time, of critical changes to your Windows based infrastructure. ChangeAuditor is the answer.
(TRIAL SOFTWARE)
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Presentation Transcript: Insider Threats -- an Interview with Bill Crowell -- Former Deputy Director of the NSA
by Imperva
November 12, 2009
- (Free Research) Bill Crowell, former Deputy Director of the NSA, is interviewed in this presentation transcript. He talks extensively about insider threats, shares some stories from the trenches, and discusses the nature of cybercrime. Bill also covers the importance of sensitive data protection – especially around mission-critical applications and databases.
(PRESENTATION TRANSCRIPT)
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Podcast: Insider Threats - an Interview with the Former Deputy Director of the National Security Agency - NSA
by Imperva
November 12, 2009
- (Free Research) Bill Crowell, former Deputy Director of the NSA, is interviewed in this podcast. He talks extensively about insider threats, shares some stories from the trenches, and discusses the nature of cybercrime. Bill also covers the importance of sensitive data protection –- especially around mission-critical applications and databases.
(PODCAST)
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Selling to the C-Level: How to Convince Company Leaders to Buy
by ZoomInfo
November 09, 2009
- (Free Research) This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.
(WHITE PAPER)
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Virtual Desktop Management: Reducing Infrastructure Costs
by HP, Vmware and AMD
September 17, 2009
- (Free Research) This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent.
(WEBCAST)
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