Call Center Mission Statements - IT Management Guide Results for Call Center Mission Statements
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eBook: Best Practices for DB2 on z/OS Performance
by BMC Software, Inc
April 17, 2009
- (Free Research) This book contains general information about improving performance for DB2 on z/OS and specific information about how BMC products help improve performance.
(EBOOK)
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The Financial Close: Optimizing Performance and Driving Financial Excellence
by SAP AG
June 02, 2009
- (Free Research) The term "financial close" describes a corporation's ability to complete its accounting cycles and produce financial statements for internal management and external legal reporting. This paper identifies solutions to help organizations improve and sustain their close times and address the challenges associated with automating internal controls
(WHITE PAPER)
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Mission Critical Computing In The NextGen Data Center Infrastructure
by PC Connection in partnership with HP ThinClient
October 26, 2009
- (Free Research) In this webcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive.
(WEBCAST)
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PODCAST: Mission Critical Computing In The NextGen Data Center Infrastructure
by PC Connection in partnership with HP ThinClient
October 26, 2009
- (Free Research) In this podcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive.
(PODCAST)
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Research Management Solutions: Bringing the Benefits of Automation to the Front Office
by Advent Software, Inc
December 31, 2008
- (Free Research) How does a firm or fund manager assess his/her research management needs and choose the best solution? This document helps by identifying pain points in the research workflow that RMS must address, describing how RMS supports investment process and decision making, and highlighting key features to consider when evaluating RMS solutions.
(WHITE PAPER)
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Consolidate Management Software and Reduce Cost
by IBM
July 27, 2009
- (Free Research) This webcast explores a phased approach to consolidating application management solutions, aligning IT infrastructure with business needs and reducing costs.
(WEBCAST)
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The Leader in On-Demand Call Centers: Five9 Product Overview
by Five9
September 10, 2009
- (Free Research) Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.
(PRODUCT OVERVIEW)
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Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns
by Five9
September 10, 2009
- (Free Research) Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.
(CASE STUDY)
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Migrating Millions to IP: A Mission Impossible? Not with a Migration Control Center
by Alcatel-Lucent
January 01, 2007
- (Free Research) This paper describes the key business drivers for the creation and operation of the MCC, the critical functions of the MCC, and the basic principles for establishing an effective MCC organization.
(WHITE PAPER)
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Solid State Storage - A New Standard for Enterprise-Class Reliability
by Fusion-IO
February 16, 2009
- (Free Research) With throughput and seek times faster than disk arrays, data centers are including NAND flash as part of their server infrastructure. Fusion-io offers solid state storage solutions with NAND flash that provides integrity for data exceeding today's solid state storage solutions and surpasses enterprise-class rotating magnetic storage devices.
(WHITE PAPER)
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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
by Microsoft
July 25, 2008
- (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
(CASE STUDY)
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Get More Virtual: Protecting Microsoft Applications with Dell and VMware vSphere 4
by Dell, Inc.
October 20, 2009
- (Free Research) Watch this webcast to learn how to ensure application security and availability in your VMware environment. Discover how to provide quick recovery of applications and how to use automation for server application protection.
(WEBCAST)
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Right-Sizing Your Power Infrastructure: How to Optimize Energy Efficiency Without Impeding Growth
by Eaton Corporation
October 30, 2009
- (Free Research) Read this paper to learn the ways in which new technologies are impacting power demand patterns, explores the consequences of having too much power capacity or too little and then provides concrete advice on strategies for right-sizing your power systems.
(WHITE PAPER)
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Embarcadero® DB Optimizer™
by Embarcadero Technologies, Inc.
May 14, 2009
- (Free Research) Poor performing SQL code is costly in terms of dollars and customer satisfaction. Discovering performance bottlenecks once they're in production is costly.
(TRIAL SOFTWARE)
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VUE Software: Insurance Commission & Incentive Compensation Management
by CSSI
VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.
(SOFTWARE PRODUCT)
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Expand Your Reach: Mastering Multi-Modal Survey Research
by SPSS Inc. Worldwide Headquarters
April 14, 2009
- (Free Research) Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.
(WEBCAST)
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Presentation Transcript: The Secret to Maximizing Virtualization ROI in the Dynamic Data Center
by Akorri
November 18, 2009
- (Free Research) This presentation transcript details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.
(PRESENTATION TRANSCRIPT)
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The Secret to Maximizing Virtualization ROI in the Dynamic Data Center
by Akorri
November 03, 2009
- (Free Research) This webcast details an approach to optimize your virtualized infrastructure performance. Learn how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.
(WEBCAST)
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Podcast- The Secret to Maximizing Virtualization ROI in the Dynamic Data Center
by Akorri
November 03, 2009
- (Free Research) This podcast details a strategy to optimize your virtualized infrastructure performance. Get answers on how to leverage key performance indicators and cross-domain analytics to plan for future capacity demands and improve service levels. Discover the secret to managing your VMware infrastructure performance for optimal resource utilization.
(PODCAST)
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VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers
by Five9
September 10, 2009
- (Free Research) Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.
(WHITE PAPER)
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Energizing Education: Blackboard enriches the educational experience
by Dell, Inc. and Intel
August 24, 2009
- (Free Research) Blackboard needs a highly available, very scalable platform for its mission-critical learning management system offered through managed hosting from six global data centers. Ease of set-up and monitoring are of paramount importance. Read this case study to learn how Dell servers and Intel processors make it happen.
(CASE STUDY)
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5 Steps to Reducing Downtime: Best Practices for Windows Server Application High Availability
by Marathon Technologies
September 28, 2009
- (Free Research) This white paper discusses five steps for protecting Windows Server applications from downtime, offering established best practices to reduce potential single points of failure and ensure rapid recovery or continued operations in the event of failure.
(WHITE PAPER)
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Solutions For Server Rooms
by APC
October 23, 2009
- (Free Research) The modular, easy-to-install solutions from APC by Schneider Electric allow you to implement an appropriate IT environment that meets your current and future needs, without breaking the bank in the process.
(WHITE PAPER)
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Chapter 3: SaaS on the Rise, but Does It Deliver?
by SearchCRM
October 07, 2009
- (Free Research) The emergence of Software as a Service-based applications has enabled organizations to get new applications up and running quickly and cheaply, saving resources for mission-critical tasks.
(EBOOK)
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A Technical Overview of the Sun Oracle Exadata Storage Server and Database Machine
by Oracle Corporation
September 25, 2009
- (Free Research) This white paper examines how the Sun Oracle Exadata Storage Server allows companies to accelerate database performance, handle change and growth in scalable and incremental steps, and deliver mission-critical data availability and protection.
(WHITE PAPER)
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