Call Center Metrics Industry Standards - IT Management Guide Results for Call Center Metrics Industry Standards (Page 4)
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Tolly Report Shows How Citrix NetScaler Outperforms F5 in Head-to-Head Tests
by Citrix
June 01, 2009
- (Free Research) Latency is an important metric that should be considered when evaluating web application delivery solutions. Through tests performed, Citrix NetScaler exhibited very low latencies and was at least 3x fast than F5 BIG-IP in almost all test scenarios.
(ANALYST REPORT)
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Does Your Organization Need a Project Management Office?
by Oracle Corporation
April 01, 2009
- (Free Research) As the number of projects grow, so does the risk of failure as resources get stretched & oversight lags. It becomes increasingly important to define project management processes & develop metrics & best practices for keeping projects on time and within budget. Read this paper to find out if a Project Management Office (PMO) could be your solution.
(WHITE PAPER)
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Virtually Effortless Backup for VMware Environments
by FalconStor Software
March 09, 2009
- (Free Research) VMware Consolidated Backup (VCB) improves virtual server backup, but there are a number of limitations. FalconStor Software has a solution that works with VCB while overcoming these limitations. Using this solution, you can quickly and efficiently back up virtual machines and retain transactional consistency, without management complexity.
(WHITE PAPER)
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ITIL®,the CMS and You
by BMC Software, Inc
August 20, 2009
- (Free Research) This white paper describes the CMS (configuration management system) as emphasized in ITIL V3, and explores how it differs from a CMDB. Further, it shows how a CMS increases your ability to make better IT decisions that impact business agility, productivity, and quality of service.
(WHITE PAPER)
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The Importance of Operational Simplicity in Selecting D2D Data Protection Solutions
by Data Domain
May 01, 2007
- (Free Research) Understanding and measuring an offering’s operational simplicity is crucial criteria for selecting a D2D solution. As we at Taneja Group will explore in this brief, we believe that Data Domain has delivered an offering that personifies this notion of operational simplicity.
(ANALYST REPORT)
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Open, Manage, and Accelerate SSL Encrypted Applications
by Blue Coat
September 01, 2007
- (Free Research) Enterprise users and their data have never been further apart. Business pressures that keep employees out of headquarters and close to customers and partners have met head-on with other drivers that are bringing far flung servers back to the datacenter.
(WHITE PAPER)
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Building a Data Quality Scorecard for Operational Data Governance
by DataFlux Corporation
June 2008
- (Free Research) Operational data governance is the process of evaluating data to see if data effectively satisfies the organization's business needs. This is measured with a "data quality scorecard", a management tool for monitoring organizational performance.
(WHITE PAPER)
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HP reference configuration for BladeSystem: BL495c with Flex-10 and VMware View
by HP, Vmware and AMD
February 2009
- (Free Research) This paper is for decision makers that are familiar with and interested in VMware View as a desktop replacement strategy. An understanding of networking and fibre channel infrastructure and how they interact with HP Virtual Connect technologies, virtualization benefits and techniques, VMware software, and datacenter practices is recommended.
(TECHNICAL ARTICLE)
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Making Strategy Real
by SAP AG
September 2009
- (Free Research) How can management communicate business strategy effectively and assure that the entire organization has bought in to the strategy and is aligned behind it? Business performance optimization systems are an important tool for success.
(WHITE PAPER)
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Reduce CPU Usage with 'SMART' SQL
by BMC Software, Inc
November 2009
- (Free Research) This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.
(WHITE PAPER)
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Rational Quality Manager
by IBM
November 2009
- (Free Research) Download your free trial of IBM Rational Quality Manager V2, a collaborative, Web-based, quality management solution that offers comprehensive test planning and test asset management from requirements to defects.
(DOWNLOAD)
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EMA Impact Brief: CA Spectrum Service Assurance Bridges Service Management Gap
by CA
October 2009
- (Free Research) Read this brief paper to learn how the new CA integrated service management product offers real hope for beleaguered IT organizations that are trying to bring together the pieces to build an integrated service management story.
(WHITE PAPER)
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Presentation Transcript: Best Practices around How to Economically Boost System and Application Performance with NAND Flash
by Sun Microsystems, Inc.
November 2009
- (Free Research) Read this presentation transcript and learn how to optimize your storage infrastructure using the latest NAND technologies, HDD and DRAM.
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Presentation Transcript: How to Economically Boost System and Application Performance with NAND Flash
by Sun Microsystems, Inc.
March 2009
- (Free Research) Read this presentation transcript and learn how to optimize your storage infrastructure using the latest NAND technologies, HDD and DRAM.
(PRESENTATION TRANSCRIPT)
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Achieving Sustained Growth through Operational Excellence
by SAP AG
June 2009
- (Free Research) Operational excellence is a simple concept with complex implications. Consistently doing things well across every element of the value chain is clear enough in principle. The ultimate goal is a "single source of truth" where senior executives have shared visibility into all parts of the organization, enabling management by facts.
(WHITE PAPER)
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Virtual Desktop Management: Reducing Infrastructure Costs
by HP, Vmware and AMD
September 2009
- (Free Research) This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent.
(WEBCAST)
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Managing the Transition to International Financial Reporting Standards
by Oracle Corporation
July 2008
- (Free Research) This white paper identifies the many challenges companies face when implementing International Financial Reporting Standards (IFRS) in corporate reporting and explores tightly integrated solutions that together centrally manage data and metadata on a unified platform--the first step in implementing a complete performance management solution.
(WHITE PAPER)
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Governance, Risk and Compliance Tools
by Red Hat
October 2009
- (Free Research) This videocast provides an overview of governance, risk and compliance, including the different roles played by each in the enterprise, as well as tools that can aid the various GRC processes.
(VIDEO)
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Building a Data Quality Scorecard to Achieve Data Governance
by DataFlux Corporation
January 2009
- (Free Research) Operational data governance is the manifestation of the actionable processes and protocols necessary to ensure that an acceptable level of confidence in the data effectively satisfies the organization's business needs.
(WEBCAST)
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Business Intelligence Standardization
by SAP BusinessObjects
June 2009
- (Free Research) This paper gives an overview of the advantages of implementing business intelligence (BI) standards. Learn how successful organizations have standardized on, and benefited from BI solutions from SAP - and why you should join them.
(WHITE PAPER)
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Plastics Manufacturer Sets Higher Standards of Performance with Rapid ERP Implementation from IQMS
by IQMS
April 2009
- (Free Research) Read this case study to learn how IQMS's single source enterprise software solution EnterpriseIQ delivered significant results to a leading European plastics manufacturing company.
(CASE STUDY)
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Desktop Authority Password Self-Service Version 4.1.1 -
Free 30 Day Trial!
by ScriptLogic Corporation
April 2009
- (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
(TRIAL SOFTWARE)
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Syberworks Learning Management System Product Suite
by SyberWorks, Inc.
March 2008
- (Free Research) This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.
(WHITE PAPER)
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IT Excellence: Achieving Optimised Business Outcomes
by SAP AG
February 2007
- (Free Research) Information technology is ubiquitous in organizations, but what distinguishes top-notch IT from merely adequate IT? Read this article written by the Economist, to learn how leading companies enable IT to perform optimally.
(WHITE PAPER)
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Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics
by SPSS Inc. Worldwide Headquarters
February 2009
- (Free Research) This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.
(CASE STUDY)
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