Call Center Metrics Industry Standards - IT Management Guide Results for Call Center Metrics Industry Standards (Page 5)
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Cablecom Delivers Unique Customer Experience through Its Innovative Use of Business Analytics
by SPSS Inc. Worldwide Headquarters
February 20, 2009
- (Free Research) This IDC Buyer Case Study describes the adoption, deployment, and utilization of business analytics software at the cable operator Cablecom.
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PCI DSS Compliance Survey Results
by Imperva
September 24, 2009
- (Free Research) The findings of this survey suggest that despite PCI DSS regulation companies are still struggling with data security. However, it also suggests that companies that take a strategic approach to PCI compliance go through fewer data breaches. Learn more about leveraging PCI to get a broader, more effective, and more cost efficient security program.
(ANALYST REPORT)
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Desperate Times Call for Strategic Measures, Part II
by Atos Origin
November 04, 2009
- (Free Research) This is a follow up to "Desperate Times Call for Strategic Measures" which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0.
(WHITE PAPER)
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Escaping PCI purgatory
by IBM
February 01, 2009
- (Free Research) IBM offers comprehensive solutions designed to take businesses through the entire PCI compliance process and continue to meet new requirements, supporting the next level of security. Read the white paper ‘Escaping PCI Purgatory’ to learn more.
(WHITE PAPER)
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Enabling Sustainable Compliance Management across the Organization
by IBM
December 2008
- (Free Research) This paper discusses the growing tide of data security standards and regulations and the need for a sustainable security compliance strategy.
(WHITE PAPER)
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Security Blanket 3.0
by Trusted Computer Solutions
October 2009
- (Free Research) Using OS lock down scripts can be time consuming and error prone. Keeping those scripts up-to-date as new guidelines are published requires a continuous cycle of research, interpretation, and script revision. Do you really have time for this? Security Blanket automates the process of locking down Linux and Solaris operating systems.
(DOWNLOAD)
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Virtual Desktops: Improving Security and Availability
by HP, Vmware and AMD
September 2009
- (Free Research) In this webcast, learn how virtual desktop implementation can ensure data security and uphold legal compliance standards. Discover how to execute best practices for data backup and offsite storage. Gain insight into how desktop virtualization can be utilized to improve data security and availability.
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Open Storage Implementation
by Sun Microsystems, Inc.
June 2009
- (Free Research) IT professionals have been looking to flexibly scale, reconfigure, and or repurpose their storage infrastructures to reserve their allocated budget. The product presented in this Videocast combines open-storage software with industry-standard hardware, enabling you to reduce your reliance on high-priced systems and save up to 90% on storage costs.
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Improve Server Configuration Control: Meet PCI Quickly and Without Added Staff
by Tripwire, Inc.
October 2009
- (Free Research) Read this case study to learn how Tripwire provided this subscription billing service company achieve broad PCI compliance and helped them become proactive in handling security and compliance issues.
(CASE STUDY)
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Achieving North American Electric Reliability Corporation (NERC) Cyber Security Standards
by Lumension
March 2009
- (Free Research) Learn about NERC compliance challenges and how to ensure audit-readiness by delivering end-to-end vulnerability management, endpoint protection and data protection solutions.
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Voice Architectures and Deployment Models
by Global Knowledge
December 2008
- (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
(WHITE PAPER)
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SharePoint Customization Best Practices
by Global Knowledge
December 2008
- (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
(WHITE PAPER)
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Process-driven Business Intelligence: Building Smarter Business Processes
by Information Builders
November 2006
- (Free Research) The concept of BAM revolved around the notion that data could be gathered at critical points and information produced that could give businesses the ability to make better decisions on a near-real-time basis.
(WHITE PAPER)
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Advancing Return on Investment Analysis for Government IT: A Public Value Framework
by SAP AG
January 2009
- (Free Research) The range and complexity of government information technology (IT) investments makes assessing their returns a daunting prospect. This white paper presents a public ROI assessment framework that addresses the shortcomings in the available methods and models for assessing public returns.
(WHITE PAPER)
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Be Prepared! Leverage SAP PLM to Navigate Through Uncertain Times
by SAP America Inc
July 2009
- (Free Research) This webcast explores the business value of product lifecycle management (PLM) in an uncertain economy and explores SAP's approach to becoming more innovative, agile and efficient.
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Sun Fire X4540 Server as Backup Server for Zmanda's Amanda Enterprise 2.6 Software
by Sun Microsystems, Inc.
November 2008
- (Free Research) This guide discusses how to quickly configure the Sun Fire X4540 server as a backup server for Amanda Enterprise Edition software.
(WHITE PAPER)
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What Is Formal Project Management and Who Needs It?
by Global Knowledge
August 2009
- (Free Research) This white paper will answer the question of whether or not these standards are necessary in project management by exploring what can happen in the absence of these regulations.
(WHITE PAPER)
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American Tire Distributors Successfully Faxes XMLP Documents via AventX
by STR Software
May 2009
- (Free Research) Read the sterling results ATD replaced their homegrown solution with the industry's gold standard ERP solution, Oracle's E- Business Suite, operating on the HP Unix Hardware.
(CASE STUDY)
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Augmenting the Value of ERP to Achieve the Perfect Plant
by Apriso Corporation
September 2008
- (Free Research) This paper reviews multiple compelling issues of establishing and maintaining connectivity to manufacturing operations to achieve the Perfect Plant through an existing ERP system.
(WHITE PAPER)
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Oracle SOA Suite - Oracle BPEL Process Manager
by Oracle Corporation
July 2006
- (Free Research) The true value of SOA is unlocked when services are leveraged for process orchestration to deliver automation of business processes. Industry's leading process orchestration engine, the Oracle BPEL Process Manager supports a 100% standard approach to orchestrating systems and services into end-to-end process flows.
(WHITE PAPER)
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Deliver Application Integration Projects in Days
by Cast Iron Systems
February 2009
- (Free Research) This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months.
(WHITE PAPER)
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Service Management: Minimizing and Avoiding Downtime
by IBM
December 2009
- (Free Research) Adrian Mitu, of IBM, discusses the importance of service availability and performance. Companies need to be more effective at solving service problems-- by minimizing service downtime and reducing the number of incidents.
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Operational Excellence: Enabling Sustained Growth Spotlight on the Americas
by SAP AG
January 2009
- (Free Research) Operational excellence means consistently doing things well across the value chain as a way of gaining competitive advantage. In its broadest terms, it is a discipline that drives corporate strategy.
(WHITE PAPER)
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N-central 6.7: Network and Systems Management Software -
Free for One Year!
by N-able Technologies
August 2009
- (Free Research) N-central FREE for one year. Add the #1-rated Network and Systems Management Software to your business for FREE. No charge. No strings. No worries. N-able Technologies is offering you a free one-year subscription to our #1-rated N-central network and systems management software.
(TRIAL SOFTWARE)
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Download Citrix NetScaler VPX Express for Free!
by Citrix
October 2009
- (Free Research) Now you can get the ultimate Web app delivery solution in a flexible, dynamic and cost effective virtual appliance with Citrix® NetScaler® VPX. Simply download the NetScaler VPX Express edition, then deploy it across your existing infrastructure - anywhere, anytime, anyhow you need it.
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