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Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees

by IBM

October 01, 2009 - (Free Research) With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.

(WHITE PAPER)

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E-Zine: THE GREEN AND VIRTUAL DATA CENTER - Chapter 4: IT Infrastructure Resource Management

by SearchStorage.com

August 01, 2009 - (Free Research) Best practices, people, processes, and procedures combine with technology tools, hardware, software, networks, services, and facilities to enable a virtual data center. The importance of this chapter is to understand how all these elements coupled with existing and emerging technologies can be applied to improve IT service delivery.

(EZINE)

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Drive Real-World Business Processes with Microsoft Dynamics CRM

by Microsoft

September 09, 2009 - (Free Research) Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.

(WEBCAST)

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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment

by NTR Global

October 29, 2009 - (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.

(WHITE PAPER)

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Cutting Costs with Greener IT

by Wipro Technologies

October 01, 2009 - (Free Research) The tools for assessing enterprise-level green practices have evolved from do-it yourself Excel spreadsheets to elaborate carbon accounting software suites available on a subscription basis. By first determining a baseline, organizations can set clear goals for adopting greener IT practices.

(WHITE PAPER)

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SOA Governance: An IBM White Paper

by IBM

October 06, 2009 - (Free Research) As SOA becomes a new way of implementing applications, organizations need a way to manage the assets (especially reusable services) developed as part of their SOA activities, to permit the use of these assets to be maximized and insure the results the enterprise envisions. Read on to learn more.

(WHITE PAPER)

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BPM Technology Taxonomy: A Guided Tour to the Application of BPM

by SAP AG

March 01, 2009 - (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM.

(WHITE PAPER)

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Intelligent Metrics Ensures Success

by IFS

July 01, 2007 - (Free Research) Read how GED Integrated Solutions went through the process of identifying and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track and leverage business metrics to improve operational performance.

(WHITE PAPER)

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Legacy Tools: Not Built for Today's Helpdesk

by LogMeIn, Inc.

September 16, 2009 - (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.

(WHITE PAPER)

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Remote Support Center Solution - 30 Day Free Trial!

by ScriptLogic Corporation

September 08, 2009 - (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.

(TRIAL SOFTWARE)

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Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services

by Infoblox

March 02, 2009 - (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.

(WHITE PAPER)

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Numara Track It! - Change Management Webinar

by Numara Software

June 08, 2009 - (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...

(WEBCAST)

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VI Service Desk Version 4.0.1 - Free 30 Day Trial!

by Velocity Integrations Software, Inc.

September 18, 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.

(TRIAL SOFTWARE)

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Chapter 2: Re-make or Re-model – Cloud Developer Strategies

by SearchSOA.com

October 07, 2009 - (Free Research) Read the second chapter of the Cloud Computing E-Book and learn what developers should consider before moving applications to the cloud and to what extent they will have to re-think familiar go-to languages to make apps work in the cloud.

(WHITE PAPER)

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SAP® Support of the Healthecare Supply Chain's Ongoing Effort to Ensure Patient Safety and Drive Business Value

by SAP AG

June 02, 2009 - (Free Research) The Center for Healthcare Supply Chain Research (formerly the HDMA Research & Education Foundation) recently published an important study concerning data management and data sharing in the healthcare supply chain. This whitepaper discusses the key conclusions of their study.

(WHITE PAPER)

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Integrated Infrastructure and Performance Management for Virtualized Environments

by CA

April 01, 2009 - (Free Research) Enterprises, government agencies and service providers are increasingly employing virtualized environments to decrease costs, consolidate data center space and reduce environmental impacts. This paper describes a comprehensive set of CA tools for managing virtual environments.

(WHITE PAPER)

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Help Desk Authority Professional Edition - 30 Day Free Trial!

by ScriptLogic Corporation

September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.

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A Practitioner’s Guide to More Efficient Network Management

by Hewlett-Packard Company

September 25, 2009 - (Free Research) Read this white paper to learn the four key initiatives for attacking network management inefficiency and how automation solutions from HP can help.

(WHITE PAPER)

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Cost-cutting strategies for a virtualized data center: Performance and capacity management tools

by Dell, Inc. and Intel

June 16, 2009 - (Free Research) In this expert podcast, learn how new capacity planning and performance management tools utilize automation and an intuitive interface to increase resource utilization and reduce capital expenditures for your virtualized data center.

(PODCAST)

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The Forrester Wave: Requirements Management, Q2 2008

by Hewlett-Packard Company

March 04, 2009 - (Free Research) In Forrester's 79-criteria evaluation of requirements management tools vendors, five standalone requirements management tools and four application life-cycle management (ALM) solutions that include requirements management capabilities went head-to-head. Read this research paper to see how each one fared.

(ANALYST REPORT)

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Ops Center in Action Product Tour

by Sun Ops Center

October 26, 2009 - (Free Research) View this screencast to learn about a new management approach for virtual and physical systems that helps reduce data center complexity. Discover how this tool combines provisioning, patching, managing and monitoring through a single console to enable IT pros to gain control over system sprawl and provide more flexible infrastructures.

(VIDEO)

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Expert Tips for Effective Virtual Systems Management

by BMC Software, Inc

July 01, 2009 - (Free Research) In this E-Guide, brought to you by SearchServerVirtualization.com and BMC, you will discover expert tips for effective virtual systems management. Explore the top five target areas essential for improved virtual performance and availability management.

(E-LEARNING TUTORIAL)

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VKernel SnapshotMyVM - Document Your Virtual Data Center in Minutes FREE!

by VKernel

July 08, 2009 - (Free Research) In a dynamic virtual environment where things are constantly changing, your VM documentation efforts become out-of-date as soon as you begin the time-consuming process.

(TRIAL SOFTWARE)

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VKernel Chargeback - Automated Chargeback Solution

by VKernel

July 08, 2009 - (Free Research) Many organizations understand they need cost-visibility or a more formal chargeback process in order to further expand their virtual data centers. The challenge is where to begin and how to implement an automated solution.

(TRIAL SOFTWARE)

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Cisco IP Phone Features

by Global Knowledge

February 10, 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.

(WHITE PAPER)

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