Call Center Labor Turnover - IT Management Guide Results for Call Center Labor Turnover (Page 4)
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Integrating the Cisco® Unified Presence Server in Your Unified Communications Network
by Global Knowledge
August 27, 2009
- (Free Research) Presence can be defined as the indication, based on user-provided information, on whether co-workers are available and how they prefer to be reached. We will discuss an option that will allow our users to see availability status information of other users in the network via the Cisco Unified Presence Solution version 7.0. (CUPS).
(WHITE PAPER)
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Applying Knowledge Management to Project Management
by Global Knowledge
June 01, 2009
- (Free Research) There is a growing, interdisciplinary field known as knowledge management that is dedicated to how we acquire, organize, manage, share, and utilize knowledge and information. This white paper will discuss what knowledge management is, why it is important, and how you can apply knowledge management to project management.
(WHITE PAPER)
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Voice Architectures and Deployment Models
by Global Knowledge
December 2008
- (Free Research) Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
(WHITE PAPER)
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SharePoint Customization Best Practices
by Global Knowledge
December 2008
- (Free Research) This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available.
(WHITE PAPER)
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Research Management Solutions: Bringing the Benefits of Automation to the Front Office
by Advent Software, Inc
December 2008
- (Free Research) How does a firm or fund manager assess his/her research management needs and choose the best solution? This document helps by identifying pain points in the research workflow that RMS must address, describing how RMS supports investment process and decision making, and highlighting key features to consider when evaluating RMS solutions.
(WHITE PAPER)
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PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™
by PistolStar, Inc.
August 2009
- (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.
(PRODUCT OVERVIEW)
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Five Steps To Effective Corporate Governance
by Wipro Technologies
February 2009
- (Free Research) This whitepaper takes a look at the importance of corporate governance in today's context, some best practices that companies can adopt in this area for effective corporate governance and, more specifically, lays out 5 important steps to effective corporate governance.
(WHITE PAPER)
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Managing Risk and Uncertainty - An Executive's Guide to Integrated Business Planning
by Oracle Corporation
September 2009
- (Free Research) Read this white paper to learn how Integrated business planning can help your company align strategic, operational, and financial plans.
(WHITE PAPER)
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Deliver Application Integration Projects in Days
by Cast Iron Systems
February 2009
- (Free Research) This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months.
(WHITE PAPER)
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Process-driven Business Intelligence: Building Smarter Business Processes
by Information Builders
November 2006
- (Free Research) The concept of BAM revolved around the notion that data could be gathered at critical points and information produced that could give businesses the ability to make better decisions on a near-real-time basis.
(WHITE PAPER)
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Increase Your Returns Using Event-Based Marketing
by Infor CRM
July 2009
- (Free Research) Read this paper to learn how Event-triggered marketing has seen five times the response rate of non-timed mass-marketing campaigns and how your company can take advantage of event-based marketing by using Infor CRM Epiphany Outbound Marketing suite.
(WHITE PAPER)
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Designing Compelling Business Intelligence Business Cases for an SAP® Software Landscape: Scenarios for Leveraging Solutions From SAP and Business Objects
by SAP BusinessObjects
June 2009
- (Free Research) A recent worldwide survey listed business intelligence (BI) as CIOs' number one priority for 2008, the third consecutive year BI topped the list. From a business user perspective, this translates into more interactive and pervasive BI, both creating a richer user experience and reaching every place where work is done.
(WHITE PAPER)
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Business Together with Microsoft: the unified communications and collaboration solution of Orange Business Services and Microsoft
by Orange Business Services
July 2009
- (Free Research) With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more.
(WHITE PAPER)
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Tiens Group: growing and cutting costs with a single, integrated, secure, and cost effective global network
by Orange Business Services
April 2009
- (Free Research) Read this quick case study to see how Tiens Group - a Chinese enterprise that does business internationally - was able to build a single network that handles all of their communications needs all over the globe and allows them greater growth potential while simultaneously reducing overheads.
(CASE STUDY)
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PODCAST: MS SQL Server 2008
by Fusion-IO
September 2009
- (Free Research) Solid state drives (SSD) are going to play everywhere in the enterprise—at the storage array level, at the server level and in users’ notebook computers. This podcast discusses the issues involved in integrating SSDs at these three junctions in enterprise storage environments.
(PODCAST)
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MS SQL Server 2008
by Fusion-IO
September 2009
- (Free Research) Solid state drives (SSD) are going to play everywhere in the enterprise—at the storage array level, at the server level and in users’ notebook computers. This webcast discusses the issues involved in integrating SSDs at these three junctions in enterprise storage environments.
(WEBCAST)
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Webcast: Emerging Opportunities for Accounting Firms in a Changing Economy
by BlackBerry
November 2009
- (Free Research) The global economy has gone through a painful restructuring in the last year. The economic downturn has however presented many opportunities for firms to cut costs and enhance their productivity. In this webcast you'll learn how to leverage those opportunities using Blackberry® solutions for accounting firms.
(WEBCAST)
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Data Protection for Virtual Server Environments
by Datalink and NetApp
October 2008
- (Free Research) Today's data centers are in the midst of a revolution originating from the move to virtual server architectures powered by solutions such as VMware. Based on Datalink's experience protecting enterprise data centers, this white paper provides practical advice and considerations surrounding backup and recovery of virtual server infrastructures.
(WHITE PAPER)
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Best Practices for Managing Data Center Costs via Application and Server Consolidation
by Sun Microsystems, Inc. and Intel Corporation
September 2009
- (Free Research) This paper shows how next-generation Sun servers, based on the Intel Xeon processor 5500 series, allow IT organizations to meet these challenges by delivering game-changing performance and virtualization improvements that help enable companies to leverage best practices for IT management, application deployment, work processes, and cost control.
(WHITE PAPER)
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Dell Data Center 360 - Interactive Video Tour
by Dell, Inc. and Intel
November 2009
- (Free Research) The demands on your data center are constantly increasing, and with data growing even fifty-fold in three years, how can you stay ahead? How can you optimize your data center? Take this interactive data center tour and learn more.
(INFORMATION CENTER)
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What’s Really “Green” in a Data Center?
by IBM
November 2009
- (Free Research) Robert McFarlane, Principal Data Center and Financial Trading Floor Consultant, runs through what it means to really have a green data center and offers suggestions on what you can do to get there.
(VIDEO)
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Netting It Out: Finding the Immediate Value and Cost Reduction When Rolling Out the Virtual Desktop
by Forsythe
November 2009
- (Free Research) Desktop virtualization is a suite of technologies that remove the physical desktop, operating system and computing device physically sitting on the desktop, and aggregates those resources in the data center. Read this whitepaper to learn the benefits and immediate cost savings of these technologies to your organization's data center.
(WHITE PAPER)
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How to Make the Most of Your Energy in the Data Center
by APC
November 2009
- (Free Research) IT pros often lack an understanding of the importance of energy efficiency in the data center. This videocast explores how operational efficiency can enable your organization to reduce infrastructure costs and improve resource utilization.
(VIDEO)
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Green Data Center Energy Efficiency
by IBM
November 2009
- (Free Research) Everywhere we look, there's another "green" product for the data center. How do you know what really makes a data center "green"? Beth Nicholson, Senior Editorial Events Manager at TechTarget sits down with Bob McFarlane, Principal Data Center and Financial Trading Floor Consultant to take a closer look at energy efficiency in the data center.
(VIDEO)
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Controlling Costs and Driving Agility in the Datacenter: Optimizing Server Infrastructure with Microsoft System Center
by Microsoft Corporation India Pvt Ltd
November 2007
- (Free Research) To help control costs, improve business agility, and remain secure and in compliance, many IT organizations are taking steps to transition to a truly dynamic infrastructure. Microsoft® System Center is a family of leading IT management solutions that helps IT departments proactively plan, deploy, manage, and optimize an IT environment.
(WHITE PAPER)
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