Call Center Forecasting - IT Management Guide Results for Call Center Forecasting
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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
by Microsoft
July 25, 2008
- (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
(CASE STUDY)
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CRM without Compromise: A Strategy for Profitable Growth
by SAP AG
April 01, 2007
- (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
(WHITE PAPER)
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Expand Your Reach: Mastering Multi-Modal Survey Research
by SPSS Inc. Worldwide Headquarters
April 14, 2009
- (Free Research) Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.
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Addressing the challenges of implementing a customer-centric strategy
by Infor CRM
December 05, 2008
- (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
(WHITE PAPER)
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Empowerment as a Growth Strategy
by Oracle Corporation
September 2007
- (Free Research) Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.
(WHITE PAPER)
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Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees
by IBM
October 2009
- (Free Research) With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.
(WHITE PAPER)
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Midmark Aims for Excellence with Efficient Products and Support
by LogMeIn, Inc.
September 2009
- (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
(CASE STUDY)
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Managing Risk and Uncertainty - An Executive's Guide to Integrated Business Planning
by Oracle Corporation
September 2009
- (Free Research) Read this white paper to learn how Integrated business planning can help your company align strategic, operational, and financial plans.
(WHITE PAPER)
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PlateSpin® Recon: Virtual Capacity Management and Consolidation Planning
by Novell Inc.
October 2009
- (Free Research) PlateSpin® Recon from Novell is a sophisticated workload analysis, planning and management solution that provides new levels of intelligence, visual analysis and forecasting for optimizing the data center.
(WHITE PAPER)
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The Acid Test for the On-Demand Data Center: A CIO's Evaluation and Selection Guide
by NetSuite
July 2009
- (Free Research) This paper sets out a framework for evaluating a data center. It considers the special factors that apply to an on-demand infrastructure, many of which go well beyond the standards applicable to the average enterprise data center.
(WHITE PAPER)
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Case Study: Shift to Blades Speeds Up and Simplifies IT
by Dell India
February 2009
- (Free Research) Read this paper to learn how Precision Automation and Robotics India Ltd reduced server footprint by 50 percent and energy costs by 30 percent by implementing an infrastructure based Dell™ PowerEdge™ blades running virtualization and Dell/EMC SAN array.
(CASE STUDY)
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The Challenge to Achieve Perfect Order Management
by SAP AG
January 2009
- (Free Research) Superior order management can be a competitive edge across the board, improving customer satisfaction and retention as well as your bottom line and top line.
(WHITE PAPER)
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Building a Smarter Storage Infrastructure
by F5 Networks UK
September 2009
- (Free Research) This whitepaper explains how building a smarter storage infrastructure based on the business value of data can enable you to address your data storage requirements efficiently and at the lowest cost.
(WHITE PAPER)
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Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting
by Microsoft
September 2009
- (Free Research) View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals.
(WEBCAST)
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TAC Prepared for Aggressive Growth
by Microsoft
September 2008
- (Free Research) In the face of aggressive growth, TAC Americas found it increasingly difficult to conduct month-end financial closing and report results. This case study examines how they addressed this problem by implementing a solution that incorporated Microsoft Office PerformancePoint Server 2007.
(CASE STUDY)
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Create a Smarter Storage Strategy
by F5 Networks, Inc.
September 2009
- (Free Research) This whitepaper explains how building a smarter storage infrastructure based on the business value of data can enable you to address your data storage requirements efficiently and at the lowest cost.
(WHITE PAPER)
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Direct Store Delivery 2008: Take the Fast Road
by SAP AG
January 2009
- (Free Research) Direct Store Delivery companies can gain a clear edge with a seamless system, because information from the field is immediately reflected throughout your company, with no data inconsistencies, mismatches or latency.
(WHITE PAPER)
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Achieve Fuel Distribution Excellence - Drive Efficiency And Growth With Integrated Solutions
by SAP AG
June 2008
- (Free Research) The SAP for Oil & Gas solution portfolio provides functionality that gives fuel marketers and distributors visibility into their distribution network, integrates customer information, and automates processes to improve efficiency, forecast accuracy, and adaptability.
(PRODUCT OVERVIEW)
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The IT Management Software Megavendors
by BMC Software, Inc
October 2009
- (Free Research) The current recession and credit crunch deeply affected IT spending in the last quarter of 2008 and into 2009. This SWOT Analyst report for Q3 2009 regroups the market contenders by categories for an easier evaluation to enable vendor strategy professionals to substantiate decisions about their partnership and go-to-market strategies.
(WHITE PAPER)
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Presentation Transcript: Spotfire for CRM: Supercharge Your Sales and Marketing Analysis
by TIBCO Spotfire Division
October 2009
- (Free Research) This Presentation Transcript shares strategies for analyzing CRM data, finding lost revenue opportunities, improving sales forecasting and optimizing overall campaign effectiveness.
(PRESENTATION TRANSCRIPT)
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Oracle Hyperion Capital Asset Planning
by Oracle Corporation
December 2008
- (Free Research) With Oracle Hyperion Capital Asset Planning your capital asset plans are an integral part of Oracle Hyperion Planning, allowing you to accurately assess the impact of capital decisions on overall expense plans. Read on to learn more.
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VUE Software: Insurance Commission & Incentive Compensation Management
by CSSI
VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.
(SOFTWARE PRODUCT)
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North Shore Medical Center Provides Better Support with AMD Processor-based Solutions
by HP, Vmware and AMD
July 2008
- (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.
(CASE STUDY)
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Download F5 Data Manager Trial Version
by F5 Networks UK
September 2009
- (Free Research) F5 Data Manager helps you understand your file storage environment. This trial version will perform an inventory of your environment and enable you to run detailed reports that analyze which file types are being created, who is creating them, how quickly they age, and which resources they consume.
(TRIAL SOFTWARE)
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F5 Data Manager Trial Version
by F5 Networks
September 2009
- (Free Research) F5 Data Manager helps you understand your file storage environment. This trial version will perform an inventory of your environment and enable you to run detailed reports that analyze which file types are being created, who is creating them, how quickly they age, and which resources they consume.
(TRIAL SOFTWARE)
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