Call Center Employee Incentive Plans Software - IT Management Guide Results for Call Center Employee Incentive Plans Software (Page 2)
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WhatsUp Gold Premium Edition -
Free Trial!
by Ipswitch WhatsUp Gold
July 06, 2009
- (Free Research) Increasing network availability, measuring network QoS, optimizing bandwidth utilization, documenting network infrastructure, improved application availability and keeping employees productive, customers happy and the business running.
(TRIAL SOFTWARE)
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Application Grid: Ideal Platform for IT Consolidation
by Oracle Corporation
April 01, 2009
- (Free Research) Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer. With an application grid you get greater efficiency, exceptional agility, and superior quality of service. Download this free white paper now.
(WHITE PAPER)
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eBook: Best Practices for DB2 on z/OS Performance
by BMC Software, Inc
April 17, 2009
- (Free Research) This book contains general information about improving performance for DB2 on z/OS and specific information about how BMC products help improve performance.
(EBOOK)
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CIO Decisions Ezine: Vol. 8 - The Portfolio Approach
by CIO Decisions
September 29, 2009
- (Free Research) Is your present mix of short and long-term projects putting you on a path to success? Read CIO Decisions Ezine on The Portfolio Approach and gain insight into successful PPM and IT project governance strategies. Access this CIO Decisions Ezine and subscribe instantly.
(EZINE)
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Hitachi Consulting Sees Its Way to Application Control with Blue Coat
by Blue Coat
October 22, 2009
- (Free Research) With two data centers serving 24 offices in the U.S., Europe and India, Hitachi Consulting required a solution that could provide visibility into the applications running on the network while selectively accelerating business critical ones. Read on to learn about the solution they found.
(CASE STUDY)
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Enterprise Contract Management for Life Sciences: Integrating Contract Creation, Administration, and Execution
by SAP AG
June 02, 2009
- (Free Research) Leading life sciences companies are recognizing the need for synchronized, enterprise-wide pricing and contract management processes. An integrated solution can provide the transparency needed to satisfy auditors, balance pricing with go-to-market strategies, and support sales and finance teams - including accurately predicting margins.
(WHITE PAPER)
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Reassessing Server Costs for Mid-Size Companies
by Sun Microsystems, Inc. and Intel Corporation
September 17, 2009
- (Free Research) This paper argues that while the current economic climate might suggest delaying data center upgrades, the opposite will save you money. Learn how upgrading to Sun Fire servers can put more on your bottom line.
(WHITE PAPER)
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Plain Talk About Training Payment Options: The IT Professional's Guide to Making Smart Training Decisions
by Global Knowledge
September 21, 2009
- (Free Research) Studies show that training has a positive impact on performance, for both students and their companies. More than 60% of IT managers believe that the skill of their teams is the most important success factor for critical IT functions.
(WHITE PAPER)
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How to sell business continuity to management in tough times
by CDW Corporation
August 25, 2008
- (Free Research) Although more companies than ever have continuity plans, an AT&T study discovered that a high percentage of those plans are outdated. If your company is one of those with an outdated plan or no plan, here are some things that might help them understand the importance of good continuity planning.
(WHITE PAPER)
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Go Green with Ease: Five Steps for Small IT Shops
by Cisco Systems, Inc.
February 02, 2009
- (Free Research) Smart information technology (IT) practices reduce the environmental impact of conducting business, and help small and medium-sized businesses (SMBs) reduce expenses.
(WHITE PAPER)
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Addressing the challenges of implementing a customer-centric strategy
by Infor CRM
December 05, 2008
- (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
(WHITE PAPER)
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Test Management Tools and Techniques
by Hewlett-Packard Company
August 2008
- (Free Research) This paper explores the challenges and rewards of test management and provides practical ways to help you implement an organized and structured testing process. It also discusses the benefits of HP Quality Center software.
(WHITE PAPER)
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Solutions for Small to Medium Data Centers
by APC
October 2009
- (Free Research) APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.
(WHITE PAPER)
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Service Desk Consolidation Cuts Costs and Increases Service Quality
by BMC Software, Inc
June 2009
- (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
(WHITE PAPER)
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Green IT: Beyond the Data Center -- How IT Can Contribute to the Environmental Agenda Across and Beyond the Business
by Accenture
February 2009
- (Free Research) This whitepaper looks at the ecological impact of a business's entire IT infrastructure and provides the CIO with a holistic prospective to a business's carbon footprint.
(WHITE PAPER)
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Blackboard enriches the educational experience with Dell PowerEdge Blade Servers that provide 99.7% availability in the classroom
by Dell, Inc. and Intel
August 2009
- (Free Research) Blackboard needs a highly available, very scalable platform for its mission-critical learning management system offered through managed hosting from six global data centers. Ease of set-up and monitoring are of paramount importance. Read this case study to learn how Dell servers and Intel processors make it happen.
(CASE STUDY)
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Selling to the C-Level: How to Convince Company Leaders to Buy
by ZoomInfo
November 2009
- (Free Research) This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.
(WHITE PAPER)
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VI Service Desk Version 4.0.1 - Free 30 Day Trial!
by Velocity Integrations Software, Inc.
September 2009
- (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
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Midmark Aims for Excellence with Efficient Products and Support
by LogMeIn, Inc.
September 2009
- (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
(CASE STUDY)
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Improving Process Flexibility: How to Respond Quickly to Changing Market Demands by Streamlining Processes
by Oracle Corporation
December 2008
- (Free Research) This white paper will show that by improving process flexibility and transparency, not only can employees and systems adapt more easily to changing requirements, but existing infrastructure and applications can run more smoothly together for longer, thus raising ROI.
(ANALYST REPORT)
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Managing the Amazon Elastic Compute Cloud with CA
by CA
October 2009
- (Free Research) Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.
(WHITE PAPER)
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Help Desk vs. Service Desk: Which One is Right for You
by Numara Software
March 2009
- (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
(WHITE PAPER)
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Aberdeen Report: Five-Step Mobility Management Plan for Lowering TCO per Mobile Employee, Reducing Risk and Increasing User Productivity
by BoxTone
October 2009
- (Free Research) This complimentary Aberdeen report details how best-in-class companies are using a 5-Step Mobility Management approach to take control of their burgeoning mobile infrastructures. A must read for IT executives looking to cut mobility TCO and support costs, reduce security risks and increase mobile user productivity.
(ANALYST REPORT)
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Advancing Return on Investment Analysis for Government IT: A Public Value Framework
by SAP AG
January 2009
- (Free Research) The range and complexity of government information technology (IT) investments makes assessing their returns a daunting prospect. This white paper presents a public ROI assessment framework that addresses the shortcomings in the available methods and models for assessing public returns.
(WHITE PAPER)
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Solutions Provider Improves Productivity with Flexible Implementation Methodology
by Microsoft
June 2007
- (Free Research) Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...
(CASE STUDY)
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