Call Center Benchmarks - IT Management Guide Results for Call Center Benchmarks (Page 2)
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Managing the Cost and Complexity of Compliance Through Governance
by McAfee, Inc.
September 23, 2009
- (Free Research) With the changing regulations affecting organizations today, regulatory compliance is never really done. Organizations that have met compliance soon find they need a more strategic approach to uphold it. Watch this videocast for tips on using a risk-governance model to establish an enterprise-wide program and a common framework.
(VIDEO)
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SPSS’ Solution for Surveys saves publisher $20,000 annually without consultants
by SPSS Inc. Worldwide Headquarters
May 01, 2009
- (Free Research) Aspen Publishers Inc. was able to complete two benchmarking surveys more efficiently and save $20,000 per year without the help of outside consultants by using SPSS for Windows, SPSS Data Entry Builder, and SPSS Data Entry Station. Read this case study and find out how they did it.
(CASE STUDY)
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Intelligent Metrics Ensures Success
by IFS
July 01, 2007
- (Free Research) Read how GED Integrated Solutions went through the process of identifying and implementing metrics to drive its business process improvement program in 2002 and has since learned many important lessons in how to track and leverage business metrics to improve operational performance.
(WHITE PAPER)
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SAP® Support of the Healthecare Supply Chain's Ongoing Effort to Ensure Patient Safety and Drive Business Value
by SAP AG
June 02, 2009
- (Free Research) The Center for Healthcare Supply Chain Research (formerly the HDMA Research & Education Foundation) recently published an important study concerning data management and data sharing in the healthcare supply chain. This whitepaper discusses the key conclusions of their study.
(WHITE PAPER)
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Cisco IP Phone Features
by Global Knowledge
February 10, 2009
- (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.
(WHITE PAPER)
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Podcast- Picking the Right Thin Client
by Pano Logic, Inc
November 20, 2009
- (Free Research) This podcast, featuring Brian Madden and Gabe Knuth, provides expert advice to help you select the right thin client for your environment. Learn which features are important and how to manage thin clients effectively.
(PODCAST)
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Managing the Amazon Elastic Compute Cloud with CA
by CA
October 30, 2009
- (Free Research) Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.
(WHITE PAPER)
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IT Automation: Going Beyond the Obvious to Find Real Cost Savings
by BMC Software, Inc
September 18, 2009
- (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.
(WHITE PAPER)
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eBook: Best Practices for DB2 on z/OS Performance
by BMC Software, Inc
April 17, 2009
- (Free Research) This book contains general information about improving performance for DB2 on z/OS and specific information about how BMC products help improve performance.
(EBOOK)
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Reduce CPU Usage with 'SMART' SQL
by BMC Software, Inc
November 30, 2009
- (Free Research) This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.
(WHITE PAPER)
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Desktop Authority Password Self-Service Version 4.1.1
by ScriptLogic Corporation
April 10, 2009
- (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
(TRIAL SOFTWARE)
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Selling to the C-Level: How to Convince Company Leaders to Buy
by ZoomInfo
November 09, 2009
- (Free Research) This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.
(WHITE PAPER)
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Desperate Times Call for Strategic Measures, Part II
by Atos Origin
November 04, 2009
- (Free Research) This is a follow up to "Desperate Times Call for Strategic Measures" which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0.
(WHITE PAPER)
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Virtual Desktop Management: Reducing Infrastructure Costs
by HP, Vmware and AMD
September 17, 2009
- (Free Research) This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent.
(WEBCAST)
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Syberworks Learning Management System Product Suite
by SyberWorks, Inc.
This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.
(ASP & SOFTWARE PRODUCT)
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Fundamentals of a Well-Built SAN
by Hewlett-Packard Company
August 12, 2009
- (Free Research) The purpose of this white paper is to describe the benefits of a clustered architecture in comparison with traditional controller-based architectures, and to discuss the technology that makes HP LeftHand SANs better by design.
(WHITE PAPER)
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Desperate Times Calls for Strategic Measures: Get the most out of your SAP ERP System
by Atos Origin
November 04, 2009
- (Free Research) In this paper a veteran SAP consultant argues why now is the perfect time implement a Business Process Lifecycle Management (BPLM) enabled ERP system.
(WHITE PAPER)
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VUE Software: Insurance Commission & Incentive Compensation Management
by CSSI
VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.
(SOFTWARE PRODUCT)
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Continuous Innovation for Product and Service Leadership: An Approach Driven by Business Value
by SAP America Inc
October 21, 2009
- (Free Research) The need to keep product and service offerings fresh is not a new concept in business today, but the new approach is involving a network of business partners and even customers in their quest to innovate. This process is called "continuous product and service innovation."
(WHITE PAPER)
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Tips for Managing ERP Software Vendors during the Software Selection Process
by Panorama Consulting Group
November 03, 2009
- (Free Research) It is often said that desperate times call for desperate measures. In recent months, this is certainly the case for some ERP vendors. The good news, however, is that there are ways to manage ERP software vendors to ensure a fair, consistent, and unbiased selection process for your organization. Read on to learn what they are.
(ANALYST BRIEF)
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How CIOs can drive growth, business flexibility and innovation in a flex-pon-sive* company
by IBM
April 01, 2007
- (Free Research) This white paper is a study on the business value of service-oriented architecture (SOA). What they found was that those companies moving to what we would call the flex-pon-sive* world were seeing the results in flexibility from SOA.
(WHITE PAPER)
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SEC Exam Survival Guide: Prepare in 12 Steps
by Advent Software, Inc
August 2008
- (Free Research) This Securities and Exchange Commission Exam Survival Guide provides you with the actions you can take to prepare for an SEC exam so that when the call comes, there is minimal stress and disruption to your firm.
(WHITE PAPER)
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HEALTHsuite® - Claims Processing Software
by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
(ASP & SOFTWARE PRODUCT)
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IT Excellence: Achieving Optimised Business Outcomes
by SAP AG
February 2007
- (Free Research) Information technology is ubiquitous in organizations, but what distinguishes top-notch IT from merely adequate IT? Read this article written by the Economist, to learn how leading companies enable IT to perform optimally.
(WHITE PAPER)
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Spend Analysis: Pulling Back the Cover on Savings
by SAP America Inc
October 2008
- (Free Research) As the key findings in this report will show, developing or enhancing a spend analysis program and closing process gaps to ensure tight linkage to the sourcing process are straightforward and practical ways to attain greater savings and deliver greater value in this period of uncertainty and strict budgets.
(ANALYST REPORT)
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