Call Center Benchmarks - IT Management Guide Results for Call Center Benchmarks (Page 5)
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Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center
by Infor CRM
July 22, 2009
- (Free Research) Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
(WHITE PAPER)
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Energy Efficiency in the Data Center
by Adaptec, Inc.
December 03, 2009
- (Free Research) Listen to this podcast to learn how many organizations are shifting their focus from tactical energy avoidance to strategic energy efficiency. Gain insight into the tools solution providers can offer their customers to help them make this transition in strategy.
(PODCAST)
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Intel® Xeon® Processor 5500 Series - An Intelligent Approach to IT Challenges
by Insight & Intel
October 06, 2009
- (Free Research) The Intel® Xeon® processor 5500 series provides a foundation for IT management to refresh existing or design new data centers to achieve greater performance while using less energy and space, and dramatically reducing operating costs.
(PRODUCT OVERVIEW)
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Leading Virtualization 2.0: How Intel is Driving Virtualization Beyond Consolidation Into a Solution for Maximizing Business Agility Within the Enterprise
by Insight & Intel
October 01, 2008
- (Free Research) Virtualization is one of the hottest technologies in IT infrastructure today. Intel is helping enable the next generation of virtualization usage efficiently. Virtualization 2.0 focuses on increasing service efficiency through flexible resource management. In the near future, this usage model will become absolutely critical to data centers.
(WHITE PAPER)
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5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices
by LogMeIn, Inc.
September 16, 2009
- (Free Research) This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.
(WHITE PAPER)
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Legacy Tools: Not Built for Today's Helpdesk
by LogMeIn, Inc.
September 16, 2009
- (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
(WHITE PAPER)
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What's NOT "Green" in the Data Center?
by IBM
November 23, 2009
- (Free Research) Are the products you see advertised real, or is it mostly hype? Robert McFarlane, Principal Data Center and Financial Trading Floor Consultant, goes over the products and methods that aren’t as green as they'd like you to think and summarizes ways to extend the life of your data center.
(VIDEO)
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Webcast: Emerging Opportunities for Accounting Firms in a Changing Economy
by BlackBerry
November 02, 2009
- (Free Research) The global economy has gone through a painful restructuring in the last year. The economic downturn has however presented many opportunities for firms to cut costs and enhance their productivity. In this webcast you'll learn how to leverage those opportunities using Blackberry® solutions for accounting firms.
(WEBCAST)
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Overcoming the Complexity of Data Center Virtualization
by Sun Ops Center
October 26, 2009
- (Free Research) View this screencast to learn about a new management approach for virtual and physical systems that helps reduce data center complexity. Discover how this tool combines provisioning, patching, managing and monitoring through a single console to enable IT pros to gain control over system sprawl and provide more flexible infrastructures.
(VIDEO)
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Data Protection for Virtual Server Environments
by Datalink and NetApp
October 01, 2008
- (Free Research) Today's data centers are in the midst of a revolution originating from the move to virtual server architectures powered by solutions such as VMware. Based on Datalink's experience protecting enterprise data centers, this white paper provides practical advice and considerations surrounding backup and recovery of virtual server infrastructures.
(WHITE PAPER)
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Best Practices for Managing Data Center Costs via Application and Server Consolidation
by Sun Microsystems, Inc. and Intel Corporation
September 17, 2009
- (Free Research) This paper shows how next-generation Sun servers, based on the Intel Xeon processor 5500 series, allow IT organizations to meet these challenges by delivering game-changing performance and virtualization improvements that help enable companies to leverage best practices for IT management, application deployment, work processes, and cost control.
(WHITE PAPER)
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Dell Data Center 360 - Interactive Video Tour
by Dell, Inc. and Intel
November 30, 2009
- (Free Research) The demands on your data center are constantly increasing, and with data growing even fifty-fold in three years, how can you stay ahead? How can you optimize your data center? Take this interactive data center tour and learn more.
(INFORMATION CENTER)
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What’s Really “Green” in a Data Center?
by IBM
November 23, 2009
- (Free Research) Robert McFarlane, Principal Data Center and Financial Trading Floor Consultant, runs through what it means to really have a green data center and offers suggestions on what you can do to get there.
(VIDEO)
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How to Make the Most of Your Energy in the Data Center
by APC
November 30, 2009
- (Free Research) IT pros often lack an understanding of the importance of energy efficiency in the data center. This videocast explores how operational efficiency can enable your organization to reduce infrastructure costs and improve resource utilization.
(VIDEO)
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Green Data Center Energy Efficiency
by IBM
November 23, 2009
- (Free Research) Everywhere we look, there's another "green" product for the data center. How do you know what really makes a data center "green"? Beth Nicholson, Senior Editorial Events Manager at TechTarget sits down with Bob McFarlane, Principal Data Center and Financial Trading Floor Consultant to take a closer look at energy efficiency in the data center.
(VIDEO)
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Controlling Costs and Driving Agility in the Datacenter: Optimizing Server Infrastructure with Microsoft System Center
by Microsoft Corporation India Pvt Ltd
November 01, 2007
- (Free Research) To help control costs, improve business agility, and remain secure and in compliance, many IT organizations are taking steps to transition to a truly dynamic infrastructure. Microsoft® System Center is a family of leading IT management solutions that helps IT departments proactively plan, deploy, manage, and optimize an IT environment.
(WHITE PAPER)
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Hurwitz: Virtualization is Not a Silver Bullet
by CA
October 30, 2009
- (Free Research) Read this white paper for a discussion of the many benefits of virtualization, how it has evolved, and how it intersects with data center optimization strategies.
(WHITE PAPER)
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Automated Energy Efficiency for the Intelligent Business - Intel® Xeon® Processor 5500 Series Delivers Energy Efficiency Without Compromising Performance
by Insight & Intel
October 06, 2009
- (Free Research) The Intel Xeon processor 5500 series with Intel® Intelligent Power Technology, delivers up to 50 percent lower idle power. By replacing aging single-core processor-based servers with new, more energy-efficient servers, you can gain capacity to grow and to increase IT performance using fewer servers.
(PRODUCT OVERVIEW)
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A Superior Hardware Platform for Server Virtualization - Improving Data Center Flexibility, Performance and TCO with the Intel® Xeon® Processor 5500 Series
by Insight & Intel
October 06, 2009
- (Free Research) To gain full value of virtualization, you need servers that are built to handle the heavy and ever-changing demands of a virtualized and consolidated computing environment. To help you get maximum benefits from virtualization, Intel has built a better physical server platform with unique hardware-assist features to enhance the virtual data center.
(PRODUCT OVERVIEW)
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Performance that Adapts to Your Business Environment - Intel® Xeon® Processor 5500 Series Intelligently Scales Performance and Energy Use
by Insight & Intel
October 06, 2009
- (Free Research) Servers based on the Intel® Xeon® processor 5500 series provide a foundation for IT management to refresh existing or design new data centers, achieving greater performance and energy efficiency.
(TECHNICAL ARTICLE)
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Podcast: Data Center Construction and Renovation
by Dell, Inc. and Intel
November 20, 2009
- (Free Research) Listen to this podcast to learn key considerations for building a new data center. Receive strategies for each step of your infrastructure construction, from the data center design to finding the right contractor to carry out the project.
(PODCAST)
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Hyper-V and System Center Virtual Machine Manager Cloning
by Dell and Microsoft
December 2008
- (Free Research) In this video, learn how to close a Microsoft Hyper-V VM with Systems Center virtual machine manager.
(DEMO)
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Optimizing the Data Center for Cost and Efficiency
by Dell India
April 2009
- (Free Research) The current state of the datacenter demands a transformation that helps in improving space utilization and lowering power consumption while still providing the scale and availability the business requires. Read this report to learn how your organization can optimize data center efficiency and lower costs.
(WHITE PAPER)
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Optimize energy use for the data center through enhanced measurement and management
by IBM
May 2008
- (Free Research) Along with an in-depth discussion of energy measurement and management, this white paper provides a brief overview of IBM solutions that can help organizations support their initiatives for developing energy-efficient and environmentally responsible data centers.
(WHITE PAPER)
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Help Desk Authority Professional Edition -
30 Day Free Trial!
by ScriptLogic Corporation
September 2009
- (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
(TRIAL SOFTWARE)
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