Call Center Architecture - IT Management Guide Results for Call Center Architecture (Page 3)
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Analyzing the Total Cost of a Global Service Desk
by CompuCom Systems, Inc.
April 01, 2009
- (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
(WHITE PAPER)
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Solid State Storage - A New Standard for Enterprise-Class Reliability
by Fusion-IO
February 16, 2009
- (Free Research) With throughput and seek times faster than disk arrays, data centers are including NAND flash as part of their server infrastructure. Fusion-io offers solid state storage solutions with NAND flash that provides integrity for data exceeding today's solid state storage solutions and surpasses enterprise-class rotating magnetic storage devices.
(WHITE PAPER)
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Dell Data Center 360 - Interactive Video Tour
by Dell, Inc. and Intel
November 30, 2009
- (Free Research) The demands on your data center are constantly increasing, and with data growing even fifty-fold in three years, how can you stay ahead? How can you optimize your data center? Take this interactive data center tour and learn more.
(INFORMATION CENTER)
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Podcast: Data Center Construction and Renovation
by Dell, Inc. and Intel
November 20, 2009
- (Free Research) Listen to this podcast to learn key considerations for building a new data center. Receive strategies for each step of your infrastructure construction, from the data center design to finding the right contractor to carry out the project.
(PODCAST)
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Managing Requirements, Tests and Defects with HP Quality Center
by Hewlett-Packard Company
May 2007
- (Free Research) HP TestDirector for Quality Center software drives a more effective and efficient global application testing process and supports high levels of communication and collaboration among distributed testing teams.
(DATA SHEET)
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Maximizing Enterprise Backup and Dedupe Performance for Greater ROI
by FalconStor Software
November 2009
- (Free Research) Disk-based backup systems fundamentally change the way we do backup and recovery. But the key is to treat disk as disk and not as tape. Solutions need to recognize the intelligent features of disk and take advantage of those features. This webcast explores how to leverage the advantages of disk for best possible backup performance and maximum ROI.
(WEBCAST)
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Oracle Database 11g Product Family
by Oracle Corporation
September 2009
- (Free Research) Read this white paper to get an overview of the Oracle Database family of products and learn how you can transform your business, budgets, and service levels with Oracle Database 11g Release 2.
(WHITE PAPER)
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Optimizing the Datacenter for Cost and Efficiency
by Dell, Inc. and Intel
April 2009
- (Free Research) The current state of the datacenter, demands a transformation that helps in improving space utilization and lowering power consumption while still providing the scale and availability the business requires. Today, lowering the energy and administration/management costs are two key focus areas of datacenter managers in the Asia/Pacific region.
(ANALYST REPORT)
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eGuide: Business Process Management (BPM)
by IBM
October 2009
- (Free Research) Read this E-Guide to learn what businesses are doing to streamline processes and enhance productivity by successfully implementing business process management (BPM).
(EGUIDE)
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Storage Evolution: Leveraging and Revolutionizing your Storage Network
by Sun Microsystems, Inc.
June 2009
- (Free Research) It's been estimated that Open Storage architectures will make up just under 12 % of the market by 2011, fueled by the industry's need for more scalable and economic storage. The following podcast will present the ideas and strategies of Open Storage and the key benefits it delivers to storage architectures.
(PODCAST)
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Business Process Management Best Practices
by PointSource
October 2009
- (Free Research) The roles that business and IT play in BPM are significantly different and understanding those roles is critical to the success of a BPM Solution. This Pocket E-Guide will identify the role each side plays, why the combined roles are important and the effect that implementing a Center of Excellence (COE) plays in the process.
(EGUIDE)
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CONSOLIDATING ORACLE® SIEBEL CRM 8 ON A SINGLE SUN SPARC ENTERPRISE® SERVER
by Sun Microsystems, Inc.
June 2008
- (Free Research) Recognizing the need to grow efficiently while scaling Siebel CRM 8 capabilities, Sun created a proof-of-concept solution that consolidates Web, Gateway, Application, and Database tiers on a single Sun SPARC Enterprise® T5440 server, reducing the number of physical machines needed to effectively deploy applications.
(TECHNICAL ARTICLE)
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Oracle Real Application Testing 11g Release 2
by Oracle Corporation
August 2009
- (Free Research) This white paper discusses how Real Application Testing — with Oracle Database 11g Release 2 — allows businesses to quickly adopt new technologies while eliminating the risks associated with change.
(WHITE PAPER)
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Reduce CPU Usage with 'SMART' SQL
by BMC Software, Inc
November 2009
- (Free Research) This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.
(WHITE PAPER)
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Podcast: Server Virtualization 101 Part 1 Server Virtualization Overview
by Dell and VMware
November 2009
- (Free Research) In this podcast, learn how virtualization can benefit your disaster recovery and high availability strategy. Discover the differences between physical and virtual environments and learn about architectural considerations to support virtualization.
(PODCAST)
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Dell and Microsoft Windows Server 2008 Server Virtualization and Management
by Dell and Microsoft
December 2008
- (Free Research) With the introduction of Microsoft Hyper-V as part of Windows Server 2008, and Microsoft System Center Virtual Machine Manager, you can now take advantage of a powerful new set of tools to help simplify infrastructure management.
(WHITE PAPER)
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Changing the Economics of IT: HP Adaptive Infrastructure and VMware vSphere 4.0
by HP, Intel, & VMware
August 2009
- (Free Research) Many IT managers face the challenge of providing greater business service while keeping costs low. Watch this webcast to learn how to simplify resource management. Gain insight into an advanced processor technology that reallocates energy budget from underutilized cores to those that need to run faster.
(WEBCAST)
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Virtual Desktops and the Pano System
by Pano Logic, Inc
November 2009
- (Free Research) Pano Logic® is the first company to offer a complete, purpose-built solution for virtual desktops combining a unique zero-client endpoint device with centralized tools designed specifically for the tasks of deployment and managing virtual desktops.
(WHITE PAPER)
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SUN SPARC® ENTERPRISE T5120, T5220, T5140, AND T5240 SERVER ARCHITECTURE
by Sun Microsystems, Inc.
April 2008
- (Free Research) Employing the UltraSPARC® T2 and UltraSPARC T2 Plus processors - the industry's first massively threaded Systems on a Chip (SoC) - Sun SPARC® Enterprise T5120/T5220 and T5140/T5240 servers offer breakthrough performance and energy efficiency to drive Web 2.0 infrastructure and address other demanding datacenter challenges.
(WHITE PAPER)
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New Storage Architectures Make SSDs More Cost-Effective
by Compellent
June 2009
- (Free Research) Many new storage systems enable broader, more-flexible uses for solid-state drives (SSDs). This Gartner research piece identifies the advantages and disadvantages of various SSD architectural alternatives, and discuss how to use them to facilitate the design of high-performance, cost-efficient storage infrastructures.
(ANALYST REPORT)
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Simple, Affordable Disaster Recovery Automation in the Virtualized IT Datacenter
by Dell, Inc.
May 2009
- (Free Research) In this session, we will review the latest advancements in protecting against disaster in virtual environments and highlight real-world customer experiences.
(WEBCAST)
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eBook: Building A Center Of Excellence
by Hewlett-Packard Company
February 2009
- (Free Research) HP's approach to application lifecycle management and the Center of Excellence model for quality, performance, SOA, and security eliminates repetitive processes and work. And it improves business results by helping leading organizations integrate knowledge, processes, and resources.
(EBOOK)
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Desktop Authority Password Self-Service Version 4.1.1
by ScriptLogic Corporation
April 2009
- (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
(TRIAL SOFTWARE)
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Selling to the C-Level: How to Convince Company Leaders to Buy
by ZoomInfo
November 2009
- (Free Research) This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.
(WHITE PAPER)
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Desperate Times Call for Strategic Measures, Part II
by Atos Origin
November 2009
- (Free Research) This is a follow up to "Desperate Times Call for Strategic Measures" which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0.
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