Call Center Architecture - IT Management Guide Results for Call Center Architecture (Page 20)
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Geek-Speak Glossary: A Manager's Guide to IT Terminology
by Global Knowledge
March 2007
- (Free Research) This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT staff.
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Understanding ITIL® Service Portfolio Management: An Approach For Implementing Effective Service Lifecycle Management
by BMC Software, Inc
June 2009
- (Free Research) IT executives and their teams need a comprehensive and accurate view of IT services. A service catalog includes all relevant details about your services, including which service level agreements (SLAs) are associated with it, who is able to request it, how much it costs, and how to fulfill it. This paper describes the IT Infrastructure...
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SMART, Modular, Cost-Effective Steps to Workload Automation
by BMC Software, Inc
April 2009
- (Free Research) This paper proposes a high-level methodology for implementation of Workload Automation (WLA) - a mature evolution of job scheduling that automates complex IT processing and includes support for event-driven workloads, multiple platforms, Web services, composite applications, SOAs, virtual systems, system and application integration, and more.
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Encryption and Data Protection: Practical Considerations
by Information Security Magazine
September 2009
- (Free Research) This videocast covers the practical considerations of encryption, including where to implement it and how to use it, and its role in organizational security and compliance goals.
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Practical Open Source Data Integration Case Studies & Implementation Examples
by Talend
February 2009
- (Free Research) This document presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits.
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Manufacturing BPM with APRISO
by Apriso Corporation
February 2009
- (Free Research) This paper explains what BPM is, why you need it, what it brings to an OES and how Apriso's FlexNet is different from competitors who are beginning to talk the BPM talk without delivering the goods.
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CIO Decisions Ezine Volume 9 - Virtualization 2.0: Preparing for a Virtual World
by CIO Decisions
October 2009
- (Free Research) A tsunami of change is riding into the data center on the back of virtualization. In this eBook, you'll learn where it is today, and how to keep up with management, licensing, and much more.
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Presentation Transcript: Leveraging Virtualization to Constrain Costs
by 3PAR
May 2009
- (Free Research) Download this presentation transcript to learn how virtualization has been a major key to the success of everyone's favorite discount travel site as Priceline.com has continued to grow its competitive edge in the face of lean economic times.
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Going Beyond Certification
by Compellent
January 2009
- (Free Research) Check out this fact sheet on Compellent's Storage Center SAN. It's HCL-certified with VMware to ensure seamless integration and support. Read on to learn just how your organization can easily achieve the real-world benefits of virtualization.
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Dealing with Linux Server Sprawl
by Red Hat
September 2009
- (Free Research) Organizations that do not have an active management strategy are often left with significant server sprawl issues. This expert webcast discusses a three pronged approach for overcoming these issues and explores different options for virtualization on Linux platforms.
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Steps Data Architects Should Take to Improve Developer and DBA Collaboration for an Easier Project, a Better Product and a Stronger Team
by Embarcadero Technologies, Inc.
September 2009
- (Free Research) This paper will take a look at some of the problems that project data and process architects face in working with other IT roles as well as seven easy and inexpensive steps they can take to ensure a collaborative team environment.
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How to Resolve Capacity Bottlenecks and Ensure Great Performance in Your VMware ESX Environment
by VKernel
February 2008
- (Free Research) In virtualized data centers, the fact that all applications and users can impact each other combined with a lack of resource monitoring can cause poor performance and even system downtime. This white paper provides a formula to avoid these problems.
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Redcell™ OpsCenter -- Find, Configure, and Monitor your entire data center. FREE TRIAL
by Dorado Software
September 2009
- (Free Research) Monitoring and configuring a variety of complex devices (network, systems, storage, security) from multiple vendors is a daily battle that challenges even the most experienced administrators. Today's virtual and physical environments can only be handled with a centralized management solution.
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Data Deduplication: Top CIO Priority for 2009
by Data Domain
May 2009
- (Free Research) Deduplication is one of the few IT solutions that cuts costs quickly and improves service levels. ESG believes CIOs and IT executives should look to deduplication for cost reduction projects in their environments.
(ANALYST REPORT)
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PlateSpin Forge: "Plug in and Protect" Disaster Recovery
by Novell Inc.
September 2009
- (Free Research) PlateSpin Forge disaster recovery appliances provide fast out-of-the-box protection for your server workloads. When servers go down, you can quickly recover business-critical workloads and run them on the PlateSpin Forge appliance until they can be restored to your production environment.
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Proactive WAN planning: Meeting demands today, future-proofing for tomorrow
by Blue Coat
September 2009
- (Free Research) Join Tim Scannell, editor of SearchEnterpriseWAN.com, and Bojan Simic, expert in application performance management, WAN optimization, network management, and application delivery, as they discuss how to effectively manage and balance WAN performance with security safeguards on local and wide area networks.
(PODCAST)
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Getting Real Time: Deliver Voice, Video and Thin Client Effectively
by Blue Coat
July 2009
- (Free Research) This webcast discusses real-time applications and successful strategies in voice delivery, video conferencing, and thin client delivery.
(WEBCAST)
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Protecting Against the New Wave of Web Threats
by Blue Coat
January 2009
- (Free Research) This Osterman Research White Paper discusses the extent of today's Web threats and provides recommendations on key aspects of a defense against them. It also provides information on Blue Coat's offerings.
(ANALYST REPORT)
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Regaining Control of the Corporate Network to Ensure Business Processes
by Blue Coat
April 2009
- (Free Research) Blue Coat Systems CEO Brian NeSmith discusses how the ADN brings together Application Performance Monitoring, WAN Optimization and Secure Web Gateway technologies to deliver the visibility, acceleration, and security that enables enterprises to align network resources with business goals.
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Smarter Products for a Smarter Planet
by IBM
October 2009
- (Free Research) Join us to learn how to leverage IBM’s software, hardware and services to achieve competitive advantage.
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SOA for Dummies 2nd IBM Limited Edition Mini eBook
by IBM
October 2009
- (Free Research) In this ebook, you’ll learn how to work smarter and optimize cost using the IBM Smart SOA approach.
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IBM Podcast Series: Tips for Thriving in Today's Economy with Business Process Management
by IBM
October 2009
- (Free Research) Learn how your business can work smarter and optimize cost with BPM solutions from IBM.
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BPM and SOA: Better Together
by IBM
October 2009
- (Free Research) SOA standards, such as Web Services, make information resources and task automation applications available yet loosely integrated for process designers to use and reuse at will. Thus processes modeled with BPM tools can be rapidly implemented in production via SOA infrastructure.
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Dynamic Infrastructure - Helping Build a Smarter Planet: Delivering Superior Business and IT Services with Agility and Speed
by IBM
February 2009
- (Free Research) IBM has developed a strategy for a dynamic infrastructure that will help organizations address higher service expectations, rising cost pressures and new risks and threats.
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Business Case for IBM Virtualization Solutions: Bottom Line Impact for Enterprise Infrastructures
by IBM
July 2009
- (Free Research) The IBM Dynamic Infrastructure initiative is a combination of programs, products and services designed to improve service to users, reduce costs and more effectively manage risk across all components of organizational IT infrastructures.
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