Call Center Architecture - IT Management Guide Results for Call Center Architecture (Page 2)
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Introduction to Virtual Desktop Architectures
by RingCube Technologies, Inc.
November 30, 2009
- (Free Research) Enterprises have embraced various forms of virtualization during the past few decades including server, storage and desktop virtualization. In this paper, we will describe several desktop virtualization architectures, and the success criteria required for each.
(WHITE PAPER)
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Remote Support Center Solution -
30 Day Free Trial!
by ScriptLogic Corporation
September 08, 2009
- (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
(TRIAL SOFTWARE)
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Help Desk vs. Service Desk: Which One is Right for You
by Numara Software
March 05, 2009
- (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
(WHITE PAPER)
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Application Grid: Ideal Platform for IT Consolidation
by Oracle Corporation
April 01, 2009
- (Free Research) Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer. With an application grid you get greater efficiency, exceptional agility, and superior quality of service. Download this free white paper now.
(WHITE PAPER)
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A Scalable, Reconfigurable, and Efficient Data Center Power Distribution Architecture
by APC
October 31, 2009
- (Free Research) This paper discusses some of the new approaches to power distribution including modular distribution and overhead power busway, and shows their advantages when compared to the legacy approach.
(WHITE PAPER)
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Reduce Power and Cooling Expenses with HP Reference Architectures for Oracle
by Hewlett Packard Company and Intel
July 01, 2009
- (Free Research) IT managers are looking for ways to improve energy efficiency - to reduce power consumption and cooling requirements - to save money. Using HP Reference Architectures for Oracle, you get a modular, inherently flexible, and highly available application platform that accomplishes that. Read this paper for details.
(WHITE PAPER)
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Online Training Case Study
by SyberWorks, Inc.
December 2008
- (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.
(CASE STUDY)
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Data Protection for Virtual Server Environments
by Datalink and NetApp
October 2008
- (Free Research) Today's data centers are in the midst of a revolution originating from the move to virtual server architectures powered by solutions such as VMware. Based on Datalink's experience protecting enterprise data centers, this white paper provides practical advice and considerations surrounding backup and recovery of virtual server infrastructures.
(WHITE PAPER)
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Reinventing Your Infrastructure with IIMv3
by CompuCom Systems, Inc.
October 2009
- (Free Research) This paper is the first in a series of white papers designed to provide a complete view of IIMv3 and its value proposition to the enterprise. Look for additional white papers on IT transformation, the IIMv3 architecture, and the Next Generation Data Center.
(WHITE PAPER)
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Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative
by BoxTone
October 2009
- (Free Research) In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.
(WHITE PAPER)
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Process-driven Business Intelligence: Building Smarter Business Processes
by Information Builders
November 2006
- (Free Research) The concept of BAM revolved around the notion that data could be gathered at critical points and information produced that could give businesses the ability to make better decisions on a near-real-time basis.
(WHITE PAPER)
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Scale Out Storage Architecture: Reaching for the Cloud
by Forsythe
November 2009
- (Free Research) Organizations concerned about IT budgets, need to be prepared to discuss cloud storage in the near future. The reality is that there are already enterprises using cloud storage effectively. Is it the answer for your organization? It might be--and the intent of this paper is to provide definitions, considerations and insights.
(WHITE PAPER)
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Performance that Adapts to Your Business Environment - Intel® Xeon® Processor 5500 Series Intelligently Scales Performance and Energy Use
by Insight & Intel
October 2009
- (Free Research) Servers based on the Intel® Xeon® processor 5500 series provide a foundation for IT management to refresh existing or design new data centers, achieving greater performance and energy efficiency.
(TECHNICAL ARTICLE)
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Leading Virtualization 2.0: How Intel is Driving Virtualization Beyond Consolidation Into a Solution for Maximizing Business Agility Within the Enterprise
by Insight & Intel
October 2008
- (Free Research) Virtualization is one of the hottest technologies in IT infrastructure today. Intel is helping enable the next generation of virtualization usage efficiently. Virtualization 2.0 focuses on increasing service efficiency through flexible resource management. In the near future, this usage model will become absolutely critical to data centers.
(WHITE PAPER)
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Mission Critical Computing In The NextGen Data Center Infrastructure
by PC Connection in partnership with HP ThinClient
October 2009
- (Free Research) In this webcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive.
(WEBCAST)
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PODCAST: Mission Critical Computing In The NextGen Data Center Infrastructure
by PC Connection in partnership with HP ThinClient
October 2009
- (Free Research) In this podcast, learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance. Find out more about innovations to data center operations to help you remain competitive.
(PODCAST)
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Cisco IP Phone Features
by Global Knowledge
February 2009
- (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.
(WHITE PAPER)
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Podcast- Picking the Right Thin Client
by Pano Logic, Inc
November 2009
- (Free Research) This podcast, featuring Brian Madden and Gabe Knuth, provides expert advice to help you select the right thin client for your environment. Learn which features are important and how to manage thin clients effectively.
(PODCAST)
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Managing the Amazon Elastic Compute Cloud with CA
by CA
October 2009
- (Free Research) Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.
(WHITE PAPER)
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SEPATON Architecture: Designed for Data-Intensive Enterprises
by SEPATON
May 2009
- (Free Research) This paper describes the innovative architecture that SEPATON has designed specifically to meet the data protection challenges of data-intensive enterprises while achieving optimal cost savings and measurable ROI.
(WHITE PAPER)
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Transitioning your Data Center from 10th to 11th Generation PowerEdge Servers
by Dell, Inc. and Intel
May 2009
- (Free Research) In this video, learn more about the transition from Dell's 10th generation servers to the new 11th generation servers. With Dell's new 11th generation line, Dell is launching the industry's first portfolio of servers with integrated management.
(VIDEO)
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The Trends and Direction of Enterprise Architecture (EA)
by Infosys Technologies Limited
February 2009
- (Free Research) Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility.
(ANALYST REPORT)
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IT Automation: Going Beyond the Obvious to Find Real Cost Savings
by BMC Software, Inc
September 2009
- (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.
(WHITE PAPER)
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
by BMC Software, Inc
June 2009
- (Free Research) Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
(WHITE PAPER)
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eBook: Best Practices for DB2 on z/OS Performance
by BMC Software, Inc
April 2009
- (Free Research) This book contains general information about improving performance for DB2 on z/OS and specific information about how BMC products help improve performance.
(EBOOK)
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