Calculating Six Sigma Problems Calls - IT Management Guide Results for Calculating Six Sigma Problems Calls (Page 3)
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Crossing the Chasm Between the Service Desk and Operations
by BMC Software, Inc
June 15, 2009
- (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
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eBook: Best Practices for DB2 on z/OS Performance
by BMC Software, Inc
April 17, 2009
- (Free Research) This book contains general information about improving performance for DB2 on z/OS and specific information about how BMC products help improve performance.
(EBOOK)
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Capturing the Essence of Accounts Payable Automation for SAP®
by ReadSoft
August 20, 2009
- (Free Research) Read this paper to learn about the accounts payable (AP) automation solutions available today and learn which solutions best relieve the AP pain points while delivering the best overall solution, through leveraging the existing SAP® ERP environment and it's built in workflows.
(WHITE PAPER)
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Cornerstone Group Sees Six-Fold Reduction in Backup Time and Administration
by Quantum Corporation
October 08, 2009
- (Free Research) The company’s previous tape system wasn’t meeting Cornerstone’s needs, particularly with 50 percent annual data growth. Cornerstone selected the Quantum Scalar i500 intelligent tape library platform due to its modularity, speed and the ability to move to LTO-4 tapes.
(CASE STUDY)
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Case Study: Reducing Backup Time and Administration Six-fold
by Quantum Corporation
January 30, 2009
- (Free Research) The Quantum Scalar i500 combines a modular design with continuous robotics to provide the scalability, performance and reliability that customers require.
(CASE STUDY)
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Legacy Tools: Not Built for Today's Helpdesk
by LogMeIn, Inc.
September 16, 2009
- (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
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The Responsive Supply Chain: Managing Market Events in the Consumer Goods Industry
by SAP AG
September 18, 2008
- (Free Research) This report focuses on the market events that impact demand. It explains the six market event categories that cannot be controlled but can be effectively managed if the right processes and technologies are in place.
(WHITE PAPER)
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Managing the Amazon Elastic Compute Cloud with CA
by CA
October 30, 2009
- (Free Research) Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.
(WHITE PAPER)
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Remote Support Center Solution -
30 Day Free Trial!
by ScriptLogic Corporation
September 08, 2009
- (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
(TRIAL SOFTWARE)
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Help Desk Authority Professional Edition -
30 Day Free Trial!
by ScriptLogic Corporation
September 08, 2009
- (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
(TRIAL SOFTWARE)
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Overcoming Barriers to AP Automation: A Roadmap for Success
by Kofax, Inc.
November 05, 2009
- (Free Research) This paper provides practical advice for knocking down the barriers to AP automation. It also discusses six levels of AP automation.
(WHITE PAPER)
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Presentation Transcript: Optimizing Business Performance with Automated Accounts Payable Processing for your SAP System
by ReadSoft
November 05, 2009
- (Free Research) In this transcript food pioneer Rich Products shares the strategies that streamlined their payable processes, consolidated AP processing from 19 locations to one and saved them six figures in discounts.
(PRESENTATION TRANSCRIPT)
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Help Desk vs. Service Desk: Which One is Right for You
by Numara Software
March 05, 2009
- (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
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Embedding Architecture into the Organization
by Infosys Technologies Limited
September 01, 2005
- (Free Research) Our experience suggests that Enterprise Architecture (EA) governance determines the impact of the architecture team to a great degree. We describe and manage EA governance along six dimensions.
(WHITE PAPER)
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Uncover the Benefits of Virtualization
by BMC Software, Inc
November 03, 2009
- (Free Research) BMC Software's internal IT organization launched a virtualization and automation initiative that achieved financial payback in less than six months. The effort improved productivity, increased responsiveness, and saved the company $5 million per year.
(WHITE PAPER)
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Solutions for Small to Medium Data Centers
by APC
October 23, 2009
- (Free Research) APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.
(WHITE PAPER)
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Customer Experience IQ Report
by Vovici
October 20, 2009
- (Free Research) The Customer Experience IQ (CEIQ) report identifies the six secrets of highly effective customer experience programs that every company can use to create true customer loyalty. Read this paper to learn which customer experience programs that organizations have implemented are most effective at driving customer loyalty.
(WHITE PAPER)
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Ride the Express Lane in the Journey to Speed ITIL® Adoption
by BMC Software, Inc
June 15, 2009
- (Free Research) The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...
(WHITE PAPER)
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6 Steps to Enterprise Resource Planning Implementation Success
by IFS
January 2007
- (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.
(WHITE PAPER)
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Future-Proofing Your HP Business Critical Infrastructure: How Tukwila Might Just Force You to Rethink Everything
by Forsythe
November 2009
- (Free Research) Read this whitepaper to learn how truly future-proofing your environment involves a comprehensive approach and engagement with newer technologies and methods, aligning them with overall best practices —and strengthening your ability to innovate.
(WHITE PAPER)
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Infor - ERP VISUAL
by Infor
September 2008
- (Free Research) Infor ERP VISUAL combines affordability and deep functionality, and is ideal for high growth, mixed-mode manufacturers who need a modular solution. Learn why more than 4,000 businesses trust Infor ERP VISUAL to run their operations.
(DEMO)
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SQL Server 2008 Upgrade Series: Performance
by Dell, Inc. and Intel
November 2009
- (Free Research) This article explores ways in which small and mid-sized businesses can improve the performance of their databases — and their businesses — by upgrading to SQL Server 2008.
(TECHNICAL ARTICLE)
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Victaulic Speeds Backup and Restores, Cuts Capacity with SEPATON VTL and Data Deduplication
by SEPATON
May 2009
- (Free Research) Facing exponential data growth and lengthening backup times, Victaulic Company's tape backup systems could no longer provide the performance or capacity they needed for efficient data protection. For a cost comparable to tape, Victaulic Company implemented a SEPATON S2100-ES2 virtual tape library (VTL) with DeltaStor data deduplication software.
(CASE STUDY)
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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
by Microsoft
July 2008
- (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
(CASE STUDY)
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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
by NTR Global
October 2009
- (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
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