Business Continuity Planning For Call Center - IT Management Guide Results for Business Continuity Planning For Call Center (Page 3)
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Desperate Times Call for Strategic Measures, Part II
by Atos Origin
November 04, 2009
- (Free Research) This is a follow up to "Desperate Times Call for Strategic Measures" which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0.
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Help Desk vs. Service Desk: Which One is Right for You
by Numara Software
March 05, 2009
- (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
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Optimize Business and IT With New Generation Application Lifecycle Management
by SAP Community Network
September 30, 2009
- (Free Research) This webcast provides a complete overview of application lifecycle management (ALM) and discusses how SAP's integrated and open approach to ALM can accelerate innovation, ensure business continuity, reduce risk and lower TCO.
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Podcast: Optimize Business and IT With New Generation Application Lifecycle Management
by SAP Community Network
October 12, 2009
- (Free Research) This podcast provides a complete overview of application lifecycle management (ALM) and discusses how SAP's integrated and open approach to ALM can accelerate innovation, ensure business continuity, reduce risk and lower TCO.
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Presentation Transcript: Optimize Business and IT with New Generation Application Lifecycle
by SAP Community Network
October 26, 2009
- (Free Research) This transcript provides a complete overview of application lifecycle management (ALM) and discusses how SAP's integrated and open approach to ALM can accelerate innovation, ensure business continuity, reduce risk and lower TCO.
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vSphere: New Features and Benefits
by Global Knowledge
May 01, 2009
- (Free Research) vSphere, VMware's latest release, adds approximately 150 new features to its previous VI3 product! The purpose of this white paper is to highlight the most notable of these features and to discuss the benefits they offer your organization's IT infrastructure.
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Presentation Transcript: How to Consolidate and Simplify Backup and Recovery for Your VMware Environment
by Data Domain
September 29, 2009
- (Free Research) In this presentation transcript, you will hear from industry leaders VMware and Data Domain, and we will discuss compelling solutions for today's data protection and DR challenges for these virtualised server environments.
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HEALTHsuite® - Claims Processing Software
by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
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Dell Microsoft Windows Server 2008 Hyper-V Reference Architecture
by Dell and Microsoft
December 05, 2008
- (Free Research) This paper proposes several sample virtualization architectures based on Dell's server and storage products. Architectures are divided into three main categories: Small, Medium, and Large. These categories are based on the features and capacity of each product, as well as the complexity of the overall architecture.
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Fixing the SAP Upgrade Process: Nine Best Practices
by Panaya, Inc.
November 10, 2009
- (Free Research) This paper takes a new look at the SAP upgrade process in light of emerging best practices and new technologies. This report offers a discussion of the value of both technical and functional upgrades as well as a discussion of some of the best practices to enhance the value of your SAP upgrades while lowering overall cost.
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Email As Part Of A Business Continuity Strategy: Why Always-On-Business Requires Always-On-Email
by Mimecast
August 05, 2009
- (Free Research) The modern organization has email at the heart of its communications and business processes. This makes it critical to minimize both the downtime and loss of email upon the outset of a business continuity event. Maintaining access to email while upholding risk mitigation and compliance is a challenging endeavor.
(WHITE PAPER)
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Zenith ARCA: Advanced Recovery and Continuity Appliance
by Zenith Infotech
October 28, 2009
- (Free Research) Learn how Freeland Community School District in Freeland, MI. used Zenith ARCA (Advanced Recovery & Continuity Appliance) to reduce management overheads, reduce RPO from 2 hours to 15 minutes.
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Empowerment as a Growth Strategy
by Oracle Corporation
September 2007
- (Free Research) Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.
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Managing Risk and Uncertainty - An Executive's Guide to Integrated Business Planning
by Oracle Corporation
September 2009
- (Free Research) Read this white paper to learn how Integrated business planning can help your company align strategic, operational, and financial plans.
(WHITE PAPER)
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Desperate Times Calls for Strategic Measures: Get the most out of your SAP ERP System
by Atos Origin
November 2009
- (Free Research) In this paper a veteran SAP consultant argues why now is the perfect time implement a Business Process Lifecycle Management (BPLM) enabled ERP system.
(WHITE PAPER)
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Tips for Managing ERP Software Vendors during the Software Selection Process
by Panorama Consulting Group
November 2009
- (Free Research) It is often said that desperate times call for desperate measures. In recent months, this is certainly the case for some ERP vendors. The good news, however, is that there are ways to manage ERP software vendors to ensure a fair, consistent, and unbiased selection process for your organization. Read on to learn what they are.
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HP Enterprise Virtual Array tiered storage solution for Oracle: Aligning storage performance and availability with the business value of information
by Hewlett Packard Company and Intel
February 2008
- (Free Research) Together HP and Oracle offer a comprehensive suite of information management tools to help efficiently capture, manage, retain, and deliver information over time. This yields a highly integrated hardware and software infrastructure, leveraging storage tiers with differing performance and availability characteristics. Read this paper to learn more.
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CIO Decisions Ezine Volume 4: Disaster Recovery and Unified Communications
by CIO Decisions
December 2008
- (Free Research) This eguide explains how Midmarket companies are embracing server virtualization and updating their disaster recovery strategies to ensure they minimize risk-affordably.
(EZINE)
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BPM Technology Taxonomy: A Guided Tour to the Application of BPM
by SAP AG
March 2009
- (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM.
(WHITE PAPER)
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Podcast- Picking the Right Thin Client
by Pano Logic, Inc
November 2009
- (Free Research) This podcast, featuring Brian Madden and Gabe Knuth, provides expert advice to help you select the right thin client for your environment. Learn which features are important and how to manage thin clients effectively.
(PODCAST)
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Integrating IP Address Management for Real-time Data and Services Delivery with Central Monitoring of DNS and DHCP Services
by Infoblox
March 2009
- (Free Research) This paper explains the importance of IP address management, discusses the criteria for an ideal IP address management solution, and explains the features and advantages of the Infoblox IP address management solution.
(WHITE PAPER)
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Cost-cutting strategies for a virtualized data center: Performance and capacity management tools
by Dell, Inc. and Intel
June 2009
- (Free Research) In this expert podcast, learn how new capacity planning and performance management tools utilize automation and an intuitive interface to increase resource utilization and reduce capital expenditures for your virtualized data center.
(PODCAST)
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Managing Requirements, Tests and Defects with HP Quality Center
by Hewlett-Packard Company
May 2007
- (Free Research) HP TestDirector for Quality Center software drives a more effective and efficient global application testing process and supports high levels of communication and collaboration among distributed testing teams.
(DATA SHEET)
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Data Center Projects: Growth Model
by APC
November 2008
- (Free Research) Long term data center or network room capacity planning may seem impossible in the face of evolving IT technology and business requirements. This paper shows a simple and effective way to develop a capacity plan for a data center or network room.
(WHITE PAPER)
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Data Center Projects: System Planning
by APC
February 2009
- (Free Research) The planning sequence described in this paper covers the design of the data center's physical infrastructure layer, whose job it is to house, power, cool, and protect the data center's computing and network functions.
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