Business Continuity Planning For Call Center - IT Management Guide Results for Business Continuity Planning For Call Center
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How to sell business continuity to management in tough times
by CDW Corporation
August 25, 2008
- (Free Research) Although more companies than ever have continuity plans, an AT&T study discovered that a high percentage of those plans are outdated. If your company is one of those with an outdated plan or no plan, here are some things that might help them understand the importance of good continuity planning.
(WHITE PAPER)
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Secrets to Successful DR and Continuity Planning
by Compellent
December 10, 2008
- (Free Research) This webinar reviews several enabling technologies that greatly simplify Disaster Recovery and business continuity like Silver Peak's WAN optimization solution. You'll also hear how OfficeWare was able to implement an effective and fully verified DR solution on a limited budget.
(WEBCAST)
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The Importance of Including Email with Business Continuity Planning
by Iron Mountain Digital
September 23, 2009
- (Free Research) This paper will interest those concerned with creating or implementing email management strategies, as well as managers with responsibility for business continuity processes. It looks at the general approaches available to ensure email continuity and the implications on infrastructure, budget, people and resilience of deploying each strategy.
(WHITE PAPER)
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Step Up Your Strategy – Fine-Tune Use of Storage Availability Processes as a Part of a Business-Continuity Plan
by CDW Corporation
September 08, 2009
- (Free Research) Business continuity (BC) and disaster recovery (DR) should be major components of any risk-management strategy. After all, no business wants to be caught unprepared for unforeseen events such as floods, fires, terrorist attacks, power outages or other disturbances. That's why planning and regularly testing BC and DR programs is essential.
(WHITE PAPER)
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Assuring User Identities During a Business Disruption: Applying a Consistent Strong Authentication Policy to Business Continuity Planning
by RSA, The Security Division of EMC
August 2009
- (Free Research) This white paper examines the importance of maintaining a consistent two-factor authentication policy during a business disruption. In addition, it provides insight into how to develop plans that enable cost-effective, rapid binding of users to their credentials in the event of an emergency. Read on to learn more.
(WHITE PAPER)
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Ice Cream Maker Puts the Freeze on Server Sprawl, Saves More Than $500,000
by Microsoft
March 2009
- (Free Research) Wells' Dairy needed to provide cost-effective services and promote business continuity and agility. It deployed the Windows Server 2008 Datacenter operating system and Hyper-V™ virtualization technology. Today, it has a scalable server consolidation solution and a data center that is saving more than US.$12,000 in annual electrical costs.
(CASE STUDY)
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PODCAST: MS SQL Server 2008
by Fusion-IO
September 2009
- (Free Research) Solid state drives (SSD) are going to play everywhere in the enterprise—at the storage array level, at the server level and in users’ notebook computers. This podcast discusses the issues involved in integrating SSDs at these three junctions in enterprise storage environments.
(PODCAST)
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MS SQL Server 2008
by Fusion-IO
September 2009
- (Free Research) Solid state drives (SSD) are going to play everywhere in the enterprise—at the storage array level, at the server level and in users’ notebook computers. This webcast discusses the issues involved in integrating SSDs at these three junctions in enterprise storage environments.
(WEBCAST)
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Cost-cutting strategies for a virtualized data center: Disaster recovery and readiness
by Dell, Inc. and Intel
June 2009
- (Free Research) Learn how data center virtualization enables your company to implement cost-effective disaster recovery (DR) solutions and reduce DR testing and maintenance costs.
(PODCAST)
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Virtualize at the Speed of Your Business - The Dell Guide to Virtualization
by Dell, Inc. and Intel
December 2008
- (Free Research) Virtualization is changing everything, from how you manage resources to the way you support your business, it addresses many of today's IT challenges - cost, responsiveness, availability, disaster recovery - and is a key element for achieving a more automated, agile infrustructure. Dell helps you virtualize at the speed of <i>your</i> business...
(BROCHURE)
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Six Secrets to 24x7 Exchange Availability
by Marathon Technologies
September 2009
- (Free Research) The following six secrets to 24x7, disaster-tolerant Exchange will show you how to implement an Exchange environment with zero lost data and continuous application availability—with no IT intervention—in the event of a disaster.
(WHITE PAPER)
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Presentation Transcript: Network Attached Storage
by Dell, Inc.
September 2009
- (Free Research) Because network attached storage (NAS) is file-based (rather than block-based) storage, it is particularly suited for storing the types of unstructured, file-based data that is a challenge for many storage pros today. This FAQ Presentation Transcript answers key questions about NAS advantages and implementations.
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Presentation Transcript: Best Practices around How to Economically Boost System and Application Performance with NAND Flash
by Sun Microsystems, Inc.
November 2009
- (Free Research) Read this presentation transcript and learn how to optimize your storage infrastructure using the latest NAND technologies, HDD and DRAM.
(PRESENTATION TRANSCRIPT)
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Presentation Transcript: How to Economically Boost System and Application Performance with NAND Flash
by Sun Microsystems, Inc.
March 2009
- (Free Research) Read this presentation transcript and learn how to optimize your storage infrastructure using the latest NAND technologies, HDD and DRAM.
(PRESENTATION TRANSCRIPT)
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Sun HPC Virtual Tradeshow
by Sun Microsystems, Inc.
September 2009
- (Free Research) Performance Computing (HPC) is business ready. HPC can give your organization a competitive advantage through shorter development cycles, better decision making and lower costs. Download this webcast to discuss new technologies, accomplishments, and collaborations in HPC, networking, storage, software, and data management.
(VIRTUAL TRADE SHOW)
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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
by Microsoft
July 2008
- (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
(CASE STUDY)
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Green IT Matters at Wipro LTD
by Wipro Technologies
September 2009
- (Free Research) In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro's quest to become a true ecologically sustainable company.
(WHITE PAPER)
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North Shore Medical Center Provides Better Support with AMD Processor-based Solutions
by HP, Vmware and AMD
July 2008
- (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.
(CASE STUDY)
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Virtual Desktop Management: Reducing Infrastructure Costs
by HP, Vmware and AMD
September 2009
- (Free Research) This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent.
(WEBCAST)
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Find Balance in Your Data Center
by CDW Corporation
September 2009
- (Free Research) Virtualization has become a common solution to the problem of server sprawl. By using this technology to consolidate servers, many companies are using less floor space, cutting energy consumption, and simplifying management. But IT must translate these technological advantages into concrete improvements for the business. Read on to learn more.
(WHITE PAPER)
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Business Continuity and Disaster Recovery: Best Practices and Technologies are Evolving...Are You?
by Sun Microsystems, Inc.
December 2009
- (Free Research) Too many organizations fail to recognize the difference between business continuity and disaster recovery. The two scenarios are actually vastly different in terms of hardware and management needs. View this webcast to ensure you're prepared for any outage - whether hardware failure or full-scale disaster - and learn the differences of BC and DR.
(WEBCAST)
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Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees
by IBM
October 2009
- (Free Research) With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.
(WHITE PAPER)
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CRM without Compromise: A Strategy for Profitable Growth
by SAP AG
April 2007
- (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
(WHITE PAPER)
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eBook: Best Practices for DB2 on z/OS Performance
by BMC Software, Inc
April 2009
- (Free Research) This book contains general information about improving performance for DB2 on z/OS and specific information about how BMC products help improve performance.
(EBOOK)
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Pandemic Preparedness: Ensuring Enterprise Business Continuity
by RSA, The Security Division of EMC
December 2009
- (Free Research) This videocast offers an overview of pandemic threats, a summary of leading preparedness practices, and how the work done to prepare for H1N1 will offer value in your organization for many years to come.
(VIDEO)
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