Attendance Policies For Call Centers - IT Management Guide Results for Attendance Policies For Call Centers (Page 2)
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FACTS ADMIN - Advanced Technologies for Expert Health Claims Management
by Ebix Health, Inc.
January 2004
- (Free Research) FACTS ADMIN is a fully automated, real-time policy administration system - with support for membership enrollment and eligibility management, premium administration, accounts payable, and administration of broker commissions.
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Virtual Data Center E-Zine -
Volume 15
: Staying Compliant in a Virtual World
by SearchDataCenter
October 2009
- (Free Research) In this month's issue, learn how to keep compliance a priority in a virtualized environment. Also in this issue, get advice on how to buy hardware for virtual systems, and take a closer look at your storage needs.
(EZINE)
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Intel Anti-Theft PC Protection Services Animation
by Intel Corporation
April 2009
- (Free Research) As more users move to notebooks, computer theft and loss are growing concerns. Now that Intel's Centrino 2 with vPro technology-based notebooks have Intel anti-theft technology, you can rest a little easier if yours is ever lost or stolen. And if the notebook is found or recovered, it's easy to reactivate and regain access to your data.
(WEBCAST)
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New Security Solutions Using Intel vPro Technology
by Intel Corporation
April 2009
- (Free Research) To increase our ability to maintain, manage, and protect PCs while reducing management costs, Intel IT is undertaking a multi-year program to implement Intel vPro technology throughout our environment. Read this white paper for how they're doing it and the expected benefits your organization can also have with this process.
(WHITE PAPER)
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Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center
by Infor CRM
July 2009
- (Free Research) Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
(WHITE PAPER)
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Video Whitepaper: Enhance Your Business with Fast, Efficient Middleware
by Oracle Corporation
October 2009
- (Free Research) Oracle WebLogic Suite, a foundational element of Oracle Fusion Middleware, offers the ideal mix of performance, scalability, and operational efficiency to support modern IT requirements driven by ever-changing business needs.
(WEBCAST)
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Podcast- Picking the Right Thin Client
by Pano Logic, Inc
November 2009
- (Free Research) This podcast, featuring Brian Madden and Gabe Knuth, provides expert advice to help you select the right thin client for your environment. Learn which features are important and how to manage thin clients effectively.
(PODCAST)
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Managing the Amazon Elastic Compute Cloud with CA
by CA
October 2009
- (Free Research) Read this paper to learn how innovative management solutions from CA add comprehensive support for Amazon EC2 with real-time automation, application performance, service, and database management.
(WHITE PAPER)
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Ensuring Success: Conesco chooses IBM servers with multi-core Intel Xeon processors to consolidate its data center and reduce costs
by CompuCom and IBM
November 2009
- (Free Research) When Conseco IT management needed to consolidate their hundreds of different servers into a more streamlined hardware and software environment, they chose the IBM 3850 M2 server and the Intel Xeon processor 7300 series with four cores per processor. Read this paper and find out why.
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Oracle Data Guard with Oracle Database 11g Release 2
by Oracle Corporation
September 2009
- (Free Research) Read this white paper to learn about a unique data protection and recovery solution that provides the management, monitoring, and automation software to create synchronized standby databases that protect data from failures and other disasters.
(WHITE PAPER)
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Advanced Compression with Oracle Database 11g Release 2
by Oracle Corporation
September 2009
- (Free Research) Read this white paper to learn more about how Oracle Advanced Compression can help you reduce the disk space and costs of managing large data volumes.
(WHITE PAPER)
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Oracle Database 11g Product Family
by Oracle Corporation
September 2009
- (Free Research) Read this white paper to get an overview of the Oracle Database family of products and learn how you can transform your business, budgets, and service levels with Oracle Database 11g Release 2.
(WHITE PAPER)
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The Malware Report: Hotel Business Center PCs Strike Again
by ESET
August 2009
- (Free Research) Matt Grand talks with Randy Abrams about security issues with hotel business center computers. These are public computers and they often have insufficient security features. In this podcast, Randy shares some interesting things he’s found in hotel computers and gives some advice on using them safely.
(PODCAST)
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eBook: Best Practices for DB2 on z/OS Performance
by BMC Software, Inc
April 2009
- (Free Research) This book contains general information about improving performance for DB2 on z/OS and specific information about how BMC products help improve performance.
(EBOOK)
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Hitachi Consulting Sees Its Way to Application Control with Blue Coat
by Blue Coat
October 2009
- (Free Research) With two data centers serving 24 offices in the U.S., Europe and India, Hitachi Consulting required a solution that could provide visibility into the applications running on the network while selectively accelerating business critical ones. Read on to learn about the solution they found.
(CASE STUDY)
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VUE Software: Enterprise Incentive Management
by CSSI
VUE Software solves the complexities of insurance sales commission and incentive compensation plans by delivering flexibility and automation. VUE Software’s web-enabled EIM solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution provides the ease of a total solution from one vendor.
(SOFTWARE PRODUCT)
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Reduce CPU Usage with 'SMART' SQL
by BMC Software, Inc
November 2009
- (Free Research) This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.
(WHITE PAPER)
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Selling to the C-Level: How to Convince Company Leaders to Buy
by ZoomInfo
November 2009
- (Free Research) This paper examines how to conduct successful C-level sales calls and the psychological strategies and linguistic tactics that help you convince company leaders to buy. Read on to learn the five steps for conducting the successful C-level sales call.
(WHITE PAPER)
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Migrate from a Proprietary Server Architecture? - Open Systems Provide Way to Exit Money Pit
by Dell, Inc. and Intel
May 2009
- (Free Research) In this down economy, now is the time to examine the total cost of ownership (TCO) of your proprietary server infrastructure and migrate to a more cost-effective open systems platform designed for tomorrow. If this hits home for you, please read on.
(ANALYST REPORT)
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Cisco IP Phone Features
by Global Knowledge
February 2009
- (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.
(WHITE PAPER)
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Best Practices for Data Archiving
by CA
May 2009
- (Free Research) This white paper will discuss what you can do to protect your company's data in case of an unexpected disaster. Having a disaster recovery plan is not only a smart business move, but in some cases it is mandatory for legal and regulatory reasons.
(WHITE PAPER)
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Desperate Times Call for Strategic Measures, Part II
by Atos Origin
November 2009
- (Free Research) This is a follow up to "Desperate Times Call for Strategic Measures" which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0.
(WHITE PAPER)
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IT Automation: Going Beyond the Obvious to Find Real Cost Savings
by BMC Software, Inc
September 2009
- (Free Research) Enterprise Management Associates® (EMA®) research shows 75% of CIOs are facing budget cuts. Most CIOs need to go beyond obvious cost reduction measures to address the largest single IT cost - staff. This whitepaper will discuss the ways that Workload automation can effect real cost savings.
(WHITE PAPER)
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Blue Coat Application Delivery Network Infrastructure
by Blue Coat
May 2009
- (Free Research) IT organizations like yours are under pressure to deliver fast and responsive applications to users wherever they are. But you also have to protect data, systems and applications from malicious threats to ensure all your users can confidently transact business across your distributed network.
(DATA SHEET)
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Advancing Return on Investment Analysis for Government IT: A Public Value Framework
by SAP AG
January 2009
- (Free Research) The range and complexity of government information technology (IT) investments makes assessing their returns a daunting prospect. This white paper presents a public ROI assessment framework that addresses the shortcomings in the available methods and models for assessing public returns.
(WHITE PAPER)
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