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Transforming Customer Service into a Strategic Asset
by Microsoft
February 06, 2008
- (Free Research) View this webcast to discover how Microsoft Dynamics CRM can help you transform customer service into a strategic business asset.
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IBM Service Management: Visibility. Control. Automation
by IBM
June 25, 2009
- (Free Research) This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.
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Master Data Management: Extracting Value from Your Most Important Intangible Asset
by SAP AG
January 01, 2007
- (Free Research) Effective master data management can save time and money - even enable the capture of incremental revenues, it can also reduce costs while improving customer service.
(WHITE PAPER)
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Be Prepared! Leverage SAP PLM to Navigate Through Uncertain Times - Podcast
by SAP America Inc
July 24, 2009
- (Free Research) This podcast explores the business value of product lifecycle management (PLM) in an uncertain economy and explores SAP's approach to becoming more innovative, agile and efficient.
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Rational Quality Manager
by IBM
November 04, 2009
- (Free Research) Download your free trial of IBM Rational Quality Manager V2, a collaborative, Web-based, quality management solution that offers comprehensive test planning and test asset management from requirements to defects.
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The Business Justification for Data Security
by McAfee, Inc.
January 26, 2009
- (Free Research) Read this report to learn about the business side of data security as we build a justification model to help you determine where, and how much, to invest in protecting your information assets.
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Complete Security: Out of Reach or Attainable Goal? A Guide to Successfully Mitigating Risk
by Solera Networks
November 09, 2009
- (Free Research) No security system will keep your organization absolutely secure. As long as assets exist on the network, you have to assume that some threat exists that is capable of finding and exploiting the vulnerabilities in your security. If it doesn’t exist today, it probably will tomorrow. Read this paper to learn a better way of thinking about security.
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Greening the Data Center with IBM Tivoli Software: An Integrated Approach to Managing Energy IBM Tivoli
by IBM
August 11, 2008
- (Free Research) This white paper describes the importance of managing energy consumption in data centers and provides an overview of the problems and issues associated with "greening" today's data centers.
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Numara Track It! - Change Management Webinar
by Numara Software
June 08, 2009
- (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
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ITIL for the Real World
by Numara Software
January 06, 2009
- (Free Research) This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.
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Surviving and Thriving in a Challenging Market: How Customer-centric Strategies Can Help Financial Services Firms Weather Market Volatility and Economic Uncertainty
by Pivotal CRM, a CDC Software solution
February 20, 2009
- (Free Research) This white paper explains how financial services firms across the industry and around the globe can use customer-centric strategies and CRM tools to maximize the value and loyalty of their client base and gain insight into new areas of opportunity.
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Portfolio Construction and Trading: Seven Key Factors in Evaluating Order Management Systems to Close the Gap
by Advent Software, Inc
January 05, 2009
- (Free Research) This document examines the current state of Order Management Systems (OMS) portfolio management capabilities, identifies major challenges and "pain points" that firms encounter, and outlines seven system attributes needed to overcome them.
(WHITE PAPER)
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6 Steps to Enterprise Resource Planning Implementation Success
by IFS
January 2007
- (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.
(WHITE PAPER)
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SOA Governance: An IBM White Paper
by IBM
October 2009
- (Free Research) As SOA becomes a new way of implementing applications, organizations need a way to manage the assets (especially reusable services) developed as part of their SOA activities, to permit the use of these assets to be maximized and insure the results the enterprise envisions. Read on to learn more.
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Lumension Vulnerability Scanner Offer
by Lumension
March 2009
- (Free Research) This network-based scanning utility provides comprehensive visibility into the IT environment through in-depth scans and the automated discovery of all assets, both managed and unmanaged. Scan up to 25 nodes.
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Study Pinpoints Areas of Growth for After-Market Maintenance/Repair/Overhaul Intiaitives
by SAP AG
January 2009
- (Free Research) This study talks about top three trends such as outsourcing MRO, aging aircraft and lean impacting the MRO segment.
(WHITE PAPER)
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Government Insights: Case Management -- Improving Service Delivery thru Connected Government
by EMC Corporation
April 2008
- (Free Research) Organizations need to improve service delivery while coping with fewer resources by managing information as digital assets and automating back-office processes through case management. By doing so, these organizations realize the promise of connected government while simultaneously reducing time, cost, and risk.
(WHITE PAPER)
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VI Service Desk Version 4.0.1 - Free 30 Day Trial!
by Velocity Integrations Software, Inc.
September 2009
- (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
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ER/Studio 8.0 - Database management for the Enterprise
by Embarcadero Technologies, Inc.
May 2009
- (Free Research) Database architects and administrators need to discover, document, and re-use data assets; reverse-engineer, analyze, and optimize existing databases; and design to comply with regulatory requirements and organizational standards.
(TRIAL SOFTWARE)
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Boosting Agility by Reusing Existing Assets: Discover, Manage, and Reuse Business Rules Embedded Within Existing Applications
by Micro Focus, Ltd
October 2009
- (Free Research) Read this paper to learn how businesses can quickly respond to new challenges by harnessing existing business logic and reusing business rules.
(WHITE PAPER)
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Human Capital Management for the Public Sector: Make Every Employee a Strategic Asset With Sap® Solutions
by SAP AG
January 2007
- (Free Research) Discover how public sector agencies are shifting the focus in HR departments from transactional activities to performance with strategic human capital management (HCM).
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Best Practices in Creating a Strategic Finance Function
by SAP AG
January 2009
- (Free Research) the following article will share the results of SAP research as well as APQC's Open Standards Benchmarking Collaborative (OSBC) research. The OSBC research is the first global set of common standards for business processes and data, giving organizations an independent, authoritative resource for evaluating and improving business practices.
(WHITE PAPER)
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IT's Role in the M&A Process
by SAP AG
October 2008
- (Free Research) Read this paper to review the results of a survey that addressed IT's role in the M&A process and the blending and coherence of enterprise system data during M&A activity.
(WHITE PAPER)
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5 Key Virtualization Management Challenges - and How to Overcome Them
by Hewlett-Packard Company
March 2009
- (Free Research) Virtualization introduces fundamental changes to IT, and adds significant management challenges. Read this informative white paper written by Enterprise Management Associates to learn what these challenges are as well as some of the solutions and strategies used to deal with them.
(WHITE PAPER)
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Anatomy of a JD Edwards EnterpriseOne Archiving Project
by IBM
February 2008
- (Free Research) The basic principles for managing an archiving project presented in this paper can help you initiate and plan an archiving strategy that meets your organization’s requirements.
(WHITE PAPER)
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