Altiris Helpdesk Sql Certified Support - IT Management Guide Results for Altiris Helpdesk Sql Certified Support (Page 4)
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Security Intelligence: Essential Decision Support for Security, Compliance and Risk Management Operations
by SenSage Inc.
December 01, 2009
- (Free Research) The digital infrastructure used by businesses and governments is more sophisticated, more complex and more vital than ever. Read this paper to learn about Security Intelligence and Event Data Warehouse solutions that are purpose-built to address the decision support requirements of security, risk, and compliance operations.
(WHITE PAPER)
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Remote Support Center Solution -
30 Day Free Trial!
by ScriptLogic Corporation
September 08, 2009
- (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
(TRIAL SOFTWARE)
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Podcast: Insider Threats - an Interview with the Former Deputy Director of the National Security Agency - NSA
by Imperva
November 12, 2009
- (Free Research) Bill Crowell, former Deputy Director of the NSA, is interviewed in this podcast. He talks extensively about insider threats, shares some stories from the trenches, and discusses the nature of cybercrime. Bill also covers the importance of sensitive data protection –- especially around mission-critical applications and databases.
(PODCAST)
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Securing PostgreSQL from External Attack
by EnterpriseDB Corporation
November 09, 2009
- (Free Research) Databases are an important part of a company’s infrastructure, but they also tend to be rich with attack vectors to exploit. This webcast explores the many potential PostgreSQL external vulnerabilities and then shows how those vulnerabilities can be secured. Watch this webcast to learn how to protect one of your company’s most valued assets.
(WEBCAST)
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Drive Business Processes: Achieving the "Last Mile" of Business Productivity
by Microsoft
March 01, 2007
- (Free Research) Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
(WHITE PAPER)
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Achieving Service Excellence Across The Enterprise
by Numara Software
February 01, 2009
- (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
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The 10 Worst Practices for Technical Support and How to Overcome Them
by NTR Global
October 29, 2009
- (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
(WHITE PAPER)
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Double-Take Software Workload Optimisation Software
by Double-Take Software UK
October 22, 2009
- (Free Research) Double-Take® Software workload optimisation software products help reduce the cost of managing, provisioning and maintaining server and workstation workloads while simultaneously increasing the efficiency, availability and flexibility of your existing infrastructure.
(PRODUCT OVERVIEW)
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IBM Internet Security Systems™ X-Force® 2009 Mid-Year Trend and Risk Report (Aug 09)
by IBM
August 11, 2009
- (Free Research) The IBM Internet Security Systems X-Force® research and development team discovers, analyzes, monitors and records computer security threats and vulnerabilities. According to X-Force observations, many new and surprising trends surfaced throughout the first half of 2009. Read this report to learn more.
(WHITE PAPER)
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Differentiating With Technical Support, a JBoss Customer Support Study
by JBoss, a Division of Red Hat
August 01, 2008
- (Free Research) Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology.
(WHITE PAPER)
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Sybase Raises the Bar on Database Replication: Offerings Focus Strongly On Performance, Reliability, and Heterogeneity
by Sybase, Inc.
July 31, 2009
- (Free Research) This report presents all the features and functionality of the Sybase Replication Server, such as support for real time, bi-directional movement of data, conflict resolution, optimized resource utilization, and heterogeneous data sources. Read this report to learn all the advantages that the Sybase Replication Server can have for your organization.
(ANALYST REPORT)
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SharePoint: How It's Leveraged and How It Works
by Global Knowledge
October 2008
- (Free Research) This white paper explains how users, managers, and network administrators view and utilize SharePoint. It also explains how SharePoint works for both SharePoint users and architects.
(WHITE PAPER)
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The High Performance DBA: Optimizing Databases for High Performance
by Embarcadero Technologies, Inc.
September 2009
- (Free Research) DBA's have always been faced with the difficult task of maintaining a successful database environment, but recently new trends have come along to further challenge them.
(WHITE PAPER)
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Why You Should Take a Holistic Approach to ITIL and Service Support
by BMC Software, Inc
June 2009
- (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
(WHITE PAPER)
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HEALTHsuite® - Claims Processing Software
by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
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ESG: Building a Comprehensive Information Retention Strategy
by Hewlett-Packard Company
October 2008
- (Free Research) This paper examines the risks and costs organizations face if they do not make the appropriate investments in hardware and software technologies to support their information retention strategies. The second part of the paper discusses how HP is fully capable of supporting customers' information retention strategies.
(WHITE PAPER)
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Practical and Flexible Business Process Automation with Numara FootPrints 9
by Numara Software
February 2009
- (Free Research) In today's economic climate, products that enhance operational efficiency are more essential than ever. By leveraging a single, highly adaptive, centralized system to track and automate multiple business processes, you can maximize productivity, reducing support costs and increasing quality of service across your entire business.
(WEBCAST)
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FACTS ADMIN - Advanced Technologies for Expert Health Claims Management
by Ebix Health, Inc.
January 2004
- (Free Research) FACTS ADMIN is a fully automated, real-time policy administration system - with support for membership enrollment and eligibility management, premium administration, accounts payable, and administration of broker commissions.
(ARTICLE)
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ER/Studio 8.0 - Database management for the Enterprise
by Embarcadero Technologies, Inc.
May 2009
- (Free Research) Database architects and administrators need to discover, document, and re-use data assets; reverse-engineer, analyze, and optimize existing databases; and design to comply with regulatory requirements and organizational standards.
(TRIAL SOFTWARE)
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5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices
by LogMeIn, Inc.
September 2009
- (Free Research) This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.
(WHITE PAPER)
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Customer Relationship Management (SAP CRM) Application: Maximize Service Profitability
by SAP AG
January 2009
- (Free Research) The SAP® Customer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.
(ARTICLE)
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Enterprise Contract Management for Life Sciences: Integrating Contract Creation, Administration, and Execution
by SAP AG
June 2009
- (Free Research) Leading life sciences companies are recognizing the need for synchronized, enterprise-wide pricing and contract management processes. An integrated solution can provide the transparency needed to satisfy auditors, balance pricing with go-to-market strategies, and support sales and finance teams - including accurately predicting margins.
(WHITE PAPER)
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BPM Technology Taxonomy: A Guided Tour to the Application of BPM
by SAP AG
March 2009
- (Free Research) This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM.
(WHITE PAPER)
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Reassessing Server Costs for Mid-Size Companies
by Sun Microsystems, Inc. and Intel Corporation
September 2009
- (Free Research) This paper argues that while the current economic climate might suggest delaying data center upgrades, the opposite will save you money. Learn how upgrading to Sun Fire servers can put more on your bottom line.
(WHITE PAPER)
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McAfee Buyer's Guide to Data Protection
by McAfee, Inc.
July 2009
- (Free Research) Data--Protect critical information anywhere it goes. Implementing data protection products and processes can be daunting. Make the right decisions by exploring what is available and what makes sense for your organization. Use this simple guide to evaluate different vendor offerings.
(WHITE PAPER)
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