Alcatel Cisco Call Center - IT Management Guide Results for Alcatel Cisco Call Center (Page 5)
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Meeting the Demand for Multi-Screen Experience
by Alcatel-Lucent
September 24, 2009
- (Free Research) Consumers today tend to use a wide variety of communications devices and are expecting to get video content delivery to any screen. This videocast discusses a new multi-screen solution and how it can support these market needs.
(VIDEO)
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Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative
by BoxTone
October 08, 2009
- (Free Research) In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.
(WHITE PAPER)
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The Dynamic Infrastructure Worldwide Forum
by IBM
June 17, 2009
- (Free Research) View this on demand Dynamic Infrastructure Worldwide Virtual Forum for advice from leading experts on today's IT challenges.
(WEBCAST)
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Webcast: Emerging Opportunities for Accounting Firms in a Changing Economy
by BlackBerry
November 02, 2009
- (Free Research) The global economy has gone through a painful restructuring in the last year. The economic downturn has however presented many opportunities for firms to cut costs and enhance their productivity. In this webcast you'll learn how to leverage those opportunities using Blackberry® solutions for accounting firms.
(WEBCAST)
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Finding Value in Services: A Navigational Guide
by Alcatel-Lucent
May 08, 2009
- (Free Research) Nine out of ten communications-intensive organizations are seeking outside help in building mobility-enriched, IP-centric environments. Most organizations are currently seeking assistance for transactional functions, but a far wider service continuum is actually available. Read this analyst report to learn more.
(ANALYST REPORT)
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Three Tactics for Winning the LTE Game
by Alcatel-Lucent
June 09, 2009
- (Free Research) This research brief provides an overview of the current LTE market and addresses the technical and business challenges that operators will face as they migrate to all-IP networks. It provides insight into operators' common questions and helps address planning and implementation concerns including migrating away from existing legacy systems.
(ANALYST REPORT)
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Why You Should Take a Holistic Approach to ITIL and Service Support
by BMC Software, Inc
June 15, 2009
- (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
(WHITE PAPER)
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
by BMC Software, Inc
June 15, 2009
- (Free Research) Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
(WHITE PAPER)
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Service Desk Consolidation Cuts Costs and Increases Service Quality
by BMC Software, Inc
June 15, 2009
- (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
(WHITE PAPER)
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Crossing the Chasm Between the Service Desk and Operations
by BMC Software, Inc
June 15, 2009
- (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
(WHITE PAPER)
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Analyzing the Total Cost of a Global Service Desk
by CompuCom Systems, Inc.
April 01, 2009
- (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
(WHITE PAPER)
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Delivering Identity Management Results in 30 Days
by Oracle Corporation
September 29, 2009
- (Free Research) Learn how organizations like yours are leveraging identity management solutions and designing implementations to accelerate their time to value and achieve their security, compliance and IT cost savings goals today.
(PODCAST)
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5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices
by LogMeIn, Inc.
September 16, 2009
- (Free Research) This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.
(WHITE PAPER)
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Legacy Tools: Not Built for Today's Helpdesk
by LogMeIn, Inc.
September 16, 2009
- (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
(WHITE PAPER)
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Data Protection for Virtual Server Environments
by Datalink and NetApp
October 01, 2008
- (Free Research) Today's data centers are in the midst of a revolution originating from the move to virtual server architectures powered by solutions such as VMware. Based on Datalink's experience protecting enterprise data centers, this white paper provides practical advice and considerations surrounding backup and recovery of virtual server infrastructures.
(WHITE PAPER)
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Best Practices for Managing Data Center Costs via Application and Server Consolidation
by Sun Microsystems, Inc. and Intel Corporation
September 17, 2009
- (Free Research) This paper shows how next-generation Sun servers, based on the Intel Xeon processor 5500 series, allow IT organizations to meet these challenges by delivering game-changing performance and virtualization improvements that help enable companies to leverage best practices for IT management, application deployment, work processes, and cost control.
(WHITE PAPER)
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Dell Data Center 360 - Interactive Video Tour
by Dell, Inc. and Intel
November 30, 2009
- (Free Research) The demands on your data center are constantly increasing, and with data growing even fifty-fold in three years, how can you stay ahead? How can you optimize your data center? Take this interactive data center tour and learn more.
(INFORMATION CENTER)
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What’s Really “Green” in a Data Center?
by IBM
November 23, 2009
- (Free Research) Robert McFarlane, Principal Data Center and Financial Trading Floor Consultant, runs through what it means to really have a green data center and offers suggestions on what you can do to get there.
(VIDEO)
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Netting It Out: Finding the Immediate Value and Cost Reduction When Rolling Out the Virtual Desktop
by Forsythe
November 19, 2009
- (Free Research) Desktop virtualization is a suite of technologies that remove the physical desktop, operating system and computing device physically sitting on the desktop, and aggregates those resources in the data center. Read this whitepaper to learn the benefits and immediate cost savings of these technologies to your organization's data center.
(WHITE PAPER)
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How to Make the Most of Your Energy in the Data Center
by APC
November 30, 2009
- (Free Research) IT pros often lack an understanding of the importance of energy efficiency in the data center. This videocast explores how operational efficiency can enable your organization to reduce infrastructure costs and improve resource utilization.
(VIDEO)
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Green Data Center Energy Efficiency
by IBM
November 23, 2009
- (Free Research) Everywhere we look, there's another "green" product for the data center. How do you know what really makes a data center "green"? Beth Nicholson, Senior Editorial Events Manager at TechTarget sits down with Bob McFarlane, Principal Data Center and Financial Trading Floor Consultant to take a closer look at energy efficiency in the data center.
(VIDEO)
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Controlling Costs and Driving Agility in the Datacenter: Optimizing Server Infrastructure with Microsoft System Center
by Microsoft Corporation India Pvt Ltd
November 01, 2007
- (Free Research) To help control costs, improve business agility, and remain secure and in compliance, many IT organizations are taking steps to transition to a truly dynamic infrastructure. Microsoft® System Center is a family of leading IT management solutions that helps IT departments proactively plan, deploy, manage, and optimize an IT environment.
(WHITE PAPER)
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Instantis Goes Green, Saves Green with Dell
by Dell, Inc. and Intel
August 24, 2009
- (Free Research) Read this paper to find out how Instantis managed to accommodate rapid customer growth, deliver outstanding performance, ensure “five-nines” availability for customers around the globe, cut ongoing IT costs, and reduce the environmental footprint of data center operations through reduced energy consumption.
(CASE STUDY)
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Hurwitz: Virtualization is Not a Silver Bullet
by CA
October 30, 2009
- (Free Research) Read this white paper for a discussion of the many benefits of virtualization, how it has evolved, and how it intersects with data center optimization strategies.
(WHITE PAPER)
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Automated Energy Efficiency for the Intelligent Business - Intel® Xeon® Processor 5500 Series Delivers Energy Efficiency Without Compromising Performance
by Insight & Intel
October 06, 2009
- (Free Research) The Intel Xeon processor 5500 series with Intel® Intelligent Power Technology, delivers up to 50 percent lower idle power. By replacing aging single-core processor-based servers with new, more energy-efficient servers, you can gain capacity to grow and to increase IT performance using fewer servers.
(PRODUCT OVERVIEW)
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