Alcatel Cisco Call Center - IT Management Guide Results for Alcatel Cisco Call Center (Page 5)
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5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices
by LogMeIn, Inc.
September 16, 2009
- (Free Research) This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business.
(WHITE PAPER)
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Legacy Tools: Not Built for Today's Helpdesk
by LogMeIn, Inc.
September 16, 2009
- (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
(WHITE PAPER)
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Webcast: Emerging Opportunities for Accounting Firms in a Changing Economy
by BlackBerry
November 02, 2009
- (Free Research) The global economy has gone through a painful restructuring in the last year. The economic downturn has however presented many opportunities for firms to cut costs and enhance their productivity. In this webcast you'll learn how to leverage those opportunities using Blackberry® solutions for accounting firms.
(WEBCAST)
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Help Desk Authority Professional Edition -
30 Day Free Trial!
by ScriptLogic Corporation
September 08, 2009
- (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.
(TRIAL SOFTWARE)
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Numara® FootPrints Change Management: Solutions for Automating and Managing Change
by Numara Software
March 2008
- (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.
(WEBCAST)
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Numara Track It! - Change Management Webinar
by Numara Software
June 2009
- (Free Research) The Numara Track It! helpdesk/ asset management solution offers a fully integrated “Change Management” module that provides flexibility for seamless upgrades of services - hardware and software. Watch this webinar to learn how this comprehensive solution tool allows anyone to manage change from any location without the cost of...
(WEBCAST)
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Numara Software Webinar - Track It!
by Numara Software
June 2009
- (Free Research) Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.
(WEBCAST)
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Selection Criteria for Remote Support Tools: “Best-of-Breed” Products Speed ROI for Technology Investment
by NTR Global
October 2009
- (Free Research) Remote support technology is a very popular service and support automation tool for high-tech companies. Freeware and shareware options are available, but come with their own risks. Leveraging a best-of-breed product can improve operational efficiency and customer satisfaction. Read on to learn what to look for in a remote support platform.
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VI Service Desk Version 4.0.1 - Free 30 Day Trial!
by Velocity Integrations Software, Inc.
September 2009
- (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
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Why You Should Take a Holistic Approach to ITIL and Service Support
by BMC Software, Inc
June 2009
- (Free Research) In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
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Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs
by BMC Software, Inc
June 2009
- (Free Research) Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”
(WHITE PAPER)
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Service Desk Consolidation Cuts Costs and Increases Service Quality
by BMC Software, Inc
June 2009
- (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this whitepaper to discover the path to proper service desk consolidation and its many benefits.
(WHITE PAPER)
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Crossing the Chasm Between the Service Desk and Operations
by BMC Software, Inc
June 2009
- (Free Research) IT organizations can significantly improve efficiency and reduce operational costs by creating environments with shared access to common data to support Operations and the Service Desk, and evolving and automating key processes between the two groups.
(WHITE PAPER)
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Mobility Management the ITIL and ITSM Way: An Enterprise BlackBerry, iPhone (and Beyond) Imperative
by BoxTone
October 2009
- (Free Research) In this Handbook, you'll learn how Mobile User Management has emerged as the most effective application of ITSM leveraging ITIL to support mobile user connectivity and mobile application access.
(WHITE PAPER)
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Analyzing the Total Cost of a Global Service Desk
by CompuCom Systems, Inc.
April 2009
- (Free Research) Do you know what it really costs to operation your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. Read this white paper to learn about CompuCom's Service Desk solution.
(WHITE PAPER)
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The Dynamic Infrastructure Worldwide Forum
by IBM
June 2009
- (Free Research) View this on demand Dynamic Infrastructure Worldwide Virtual Forum for advice from leading experts on today's IT challenges.
(WEBCAST)
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Delivering Identity Management Results in 30 Days
by Oracle Corporation
September 2009
- (Free Research) Learn how organizations like yours are leveraging identity management solutions and designing implementations to accelerate their time to value and achieve their security, compliance and IT cost savings goals today.
(PODCAST)
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Virtual Data Center E-Zine -
Volume 17
: The Next Generation of Virtual Servers
by SearchDataCenter
December 2009
- (Free Research) Virtualization is driving the choices that data center managers are making when it comes to hardware, software and systems management. Drill down into TechTarget's survey results to learn more about the latest data center trends. Also in this month's issue, find out how to automate IT processes to streamline your workflows.
(E-LEARNING TUTORIAL)
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eBook - Energy Efficient IT: The 21st Century Brings a Shift in Data Center Efficiency
by APC
December 2009
- (Free Research) This APC eBook will discuss power consumption trends in the data center, why energy efficiency matters, how to reduce your power footprint, and benchmark metrics that will help you measure your progress.
(EBOOK)
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E-Guide: Today's Data Centers: Trends in Power Usage, Virtualization, and More
by Dell, Inc. and Intel
December 2009
- (Free Research) In this Expert E-Guide, brought to you by SearchDataCenter.com and Dell, you will discover the most prominent trends in today's data centers, including power usage, virtualization implementation, and much more.
(EGUIDE)
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Dell servers & storage help with data center hardware consolidation by 40%, improving application performance and growth headroom 200%
by Dell, Inc. and Intel
August 2009
- (Free Research) Read this paper to find out how Instantis managed to accommodate rapid customer growth, deliver outstanding performance, ensure “five-nines” availability for customers around the globe, cut ongoing IT costs, and reduce the environmental footprint of data center operations through reduced energy consumption.
(CASE STUDY)
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Power Metrics for Data Centers
by Intel Corporation
June 2009
- (Free Research) Some of the most useful benchmarks and metrics in evaluating server performance are provided in this article along with descriptions to help IT managers identify the ones that best fit their organization.
(BOOK)
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Performance that Adjusts to Your Data Center Environment
by Intel Corporation
April 2009
- (Free Research) Servers based on the Intel Xeon processor 5500 series provide a foundation for IT management to refresh existing or design new data centers, achieving greater performance and energy efficiency. The Intel Xeon processor 5500 series brings intelligent performance to the world's most trusted server architecture.
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World Class Data Center: Retrofit Data Center Video
by Intel Corporation
April 2009
- (Free Research) With some innovative engineering, a data center can be retrofitted to meet today's needs. Check out this brief video to see how one high density computer center was converted to maximize power delivery and air cooling.
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Turning Challenges into Opportunities in the Data Center
by Intel Corporation
June 2007
- (Free Research) Developing reliable metrics for comparison of energy-efficiency performance is the first requirement.
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