Alcatel Cisco Call Center - IT Management Guide Results for Alcatel Cisco Call Center
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Cisco IP Phone Features
by Global Knowledge
February 10, 2009
- (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.
(WHITE PAPER)
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Top 10 Most Overlooked Causes of Trouble in a Cisco Network
by Global Knowledge
November 05, 2009
- (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
(WHITE PAPER)
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Integrating the Cisco® Unified Presence Server in Your Unified Communications Network
by Global Knowledge
August 27, 2009
- (Free Research) Presence can be defined as the indication, based on user-provided information, on whether co-workers are available and how they prefer to be reached. We will discuss an option that will allow our users to see availability status information of other users in the network via the Cisco Unified Presence Solution version 7.0. (CUPS).
(WHITE PAPER)
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Greening Up Your Network with SolarWinds & Cisco Energywise
by SolarWinds, Inc.
October 20, 2009
- (Free Research) The Cisco® EnergyWise initiative focuses on reducing the energy consumption of all devices connected to a Cisco network ranging from Power over Ethernet (PoE) devices to IP-enabled building and lighting controllers. It gives you a powerful, network-based framework to manage the energy needs for your business.
(ARTICLE)
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The Self-Defending Network
by Cisco Systems, Inc.
August 13, 2009
- (Free Research) Your network is one of your most important business assets, and you need to protect this valuable resource from hackers, viruses, spyware, and other threats. Your business needs security that's built into every part of your network to proactively spot suspicious activity, identify threats, and adapt to new challenges quickly.
(WHITE PAPER)
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Webinar: Virtualization and the Future of the Network
by Infoblox
September 23, 2009
- (Free Research) Virtualization has kicked off an incredible level of interest and yet most network pros have not been involved in the proliferation of virtualization and don’t fully grasp the network opportunity for unleashing the power of virtualization. Watch this webinar to learn about the dynamics of virtualization and the critical importance of the network.
(WEBCAST)
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Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution
by Microsoft
July 25, 2008
- (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
(CASE STUDY)
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Keeping Cool In The Data Center: A High-Efficiency Modular Solution
by Alcatel-Lucent
December 10, 2009
- (Free Research) This paper examines a new approach to data center cooling known as "phase change" or "two-phase" low-pressure pumped refrigerant cooling. It details the advantages of this approach over traditional computer room air conditioning (CRAC) methods, and it identifies the specific benefits.
(WHITE PAPER)
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CRM without Compromise: A Strategy for Profitable Growth
by SAP AG
April 01, 2007
- (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
(WHITE PAPER)
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Expand Your Reach: Mastering Multi-Modal Survey Research
by SPSS Inc. Worldwide Headquarters
April 14, 2009
- (Free Research) Whether it's in your call center, on the Web, or in-person, effective survey research requires proven practices that reach across the board. In this webcast, you learn how to cut the costs and improve the performance of your survey research efforts - regardless of where you reach your respondents or what language they speak.
(WEBCAST)
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Routers are Dead; Long Live the Router
by Cisco Systems, Inc.
November 20, 2009
- (Free Research) Get a firsthand look at the next-gen routers that will enable you to create a truly borderless network, while giving you the convenient, powerful network management features you crave in today’s resource-challenged IT environment.
(WEBCAST)
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Switching Essentials: An Introduction to Network Switching
by Global Knowledge
October 2008
- (Free Research) In this white paper, we will address the basics of this Layer 2 technology and help you get your network switch up and running. For our examples, we will use Cisco's 2950 switch.
(WHITE PAPER)
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North Shore Medical Center Provides Better Support with AMD Processor-based Solutions
by HP, Vmware and AMD
July 2008
- (Free Research) Thanks to VMware, North Shore Medical Center provides better support for physicians and healthcare professionals while improving data center management with Advanced Micro Devices processor-based solutions.
(CASE STUDY)
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Conducting a WLAN Site Survey and Implementation for the Cisco Unified Wireless Network
by Global Knowledge
December 2009
- (Free Research) When preparing to conduct a site survey for a Cisco® wireless LAN (WLAN) installation, follow the Cisco network design methodology: Prepare, Plan, Design, Implement, Operate, and Optimize (PPDIOO). PPDIOO addresses network implementation in phases. This paper will address the first four phases of this methodology.
(WHITE PAPER)
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The New Economics of Telecom Networks: Bringing value back to the network
by Alcatel-Lucent
November 2009
- (Free Research) Network service providers dealing with massive bandwidth demand are struggling to evolve their networks while keeping costs under control. Expenditures must be reduced and revenue per transported bit increased. Read this strategic white paper to learn more about a more value driven approach to network management.
(WHITE PAPER)
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Simplify and Automate: Building Your Roadmap to Improve IT Delivery and Support - A free one-day virtual seminar brought to you by BMC Software, Inc.
by BMC Software, Inc
October 2009
- (Free Research) Find out how you can build a plan for IT simplification and automation and get practical advice for your complex challenges around areas such as: business service management, service desk and self-service, mainframe cost optimization, virtualization and cloud computing.
(VIRTUAL SEMINAR)
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Solutions for Small to Medium Data Centers
by APC
October 2009
- (Free Research) APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.
(WHITE PAPER)
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Finding a Route to Recovery: Four Strategies
by Cisco Systems, Inc.
October 2009
- (Free Research) Some small businesses are proactively finding roads to recovery, using network technology to reposition themselves. Their rules: Rethink the way business has been done, and accelerate recovery by investing in 21st-century technology that raises revenues, controls costs, and/or improves cash flow.
(WHITE PAPER)
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Solving the Mysteries of Subnetting
by Global Knowledge
October 2008
- (Free Research) Subnetting is a complicated topic that has confused students for a very long time, however, subnetting is an important topic for many different certifications with various vendors, including Cisco.
(WHITE PAPER)
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Addressing the challenges of implementing a customer-centric strategy
by Infor CRM
December 2008
- (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
(WHITE PAPER)
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Green IT Matters at Wipro LTD
by Wipro Technologies
September 2009
- (Free Research) In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro's quest to become a true ecologically sustainable company.
(WHITE PAPER)
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The Global Small or Medium-Sized Business (SMB)
by Cisco Systems, Inc.
August 2009
- (Free Research) Raymond Boggs, vice president of SMB research for the global market intelligence firm IDC, recently talked to Cisco® about how companies can use unified communications to successfully conduct business in multiple countries - with or without offices in those countries.
(WHITE PAPER)
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Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees
by IBM
October 2009
- (Free Research) With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.
(WHITE PAPER)
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Improving Employee Productivity with Cisco® Unified Mobility
by Global Knowledge
August 2009
- (Free Research) This white paper will focus on discovering and implementing Cisco's Unified Mobility solutions so that we can give our mobile employees an easier, and yet, more robust way of communicating, no matter the wired or wireless network they are currently connected to.
(WHITE PAPER)
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Go Green with Ease: Five Steps for Small IT Shops
by Cisco Systems, Inc.
February 2009
- (Free Research) Smart information technology (IT) practices reduce the environmental impact of conducting business, and help small and medium-sized businesses (SMBs) reduce expenses.
(WHITE PAPER)
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