24 Hour Emergency Call Centers Software Call Centers - IT Management Guide Results for 24 Hour Emergency Call Centers Software Call Centers (Page 2)
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CRM without Compromise: A Strategy for Profitable Growth
by SAP AG
April 01, 2007
- (Free Research) This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
(WHITE PAPER)
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Addressing the challenges of implementing a customer-centric strategy
by Infor CRM
December 05, 2008
- (Free Research) The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
(WHITE PAPER)
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Automated Energy Efficiency for the Intelligent Business - Intel® Xeon® Processor 5500 Series Delivers Energy Efficiency Without Compromising Performance
by Insight & Intel
October 06, 2009
- (Free Research) The Intel Xeon processor 5500 series with Intel® Intelligent Power Technology, delivers up to 50 percent lower idle power. By replacing aging single-core processor-based servers with new, more energy-efficient servers, you can gain capacity to grow and to increase IT performance using fewer servers.
(PRODUCT OVERVIEW)
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Xiotech's Virtualization Interface - Animated Demo
by Xiotech Corporation
November 23, 2009
- (Free Research) Welcome to Virtual View, a feature of Xiotech’s Icon Manager that dramatically improves storage management for VMware. Virtual View reduces storage provisioning from dozens of steps to three, enables management from one console instead of three, provisions storage in minutes instead of hours, and reduces time, required expertise, and risk.
(VIDEO)
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Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security and Compliance
by Shavlik Technologies
July 20, 2009
- (Free Research) As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.
(CASE STUDY)
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Midmark Aims for Excellence with Efficient Products and Support
by LogMeIn, Inc.
September 16, 2009
- (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
(CASE STUDY)
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Secrets to Successful DR and Continuity Planning
by Compellent
December 10, 2008
- (Free Research) This webinar reviews several enabling technologies that greatly simplify Disaster Recovery and business continuity like Silver Peak's WAN optimization solution. You'll also hear how OfficeWare was able to implement an effective and fully verified DR solution on a limited budget.
(WEBCAST)
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Online Training Case Study
by SyberWorks, Inc.
December 2008
- (Free Research) The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.
(CASE STUDY)
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Largest UK Network Solves BIG Problem with Small Solution
by Nexsan Technologies
November 2009
- (Free Research) ITV.com’s IT management sought a future-proofed solution that would improve overall performance and future proof for High Definition editing without increasing the physical storage footprint requirements of their small datacenter. Nexsan was the only company that could deliver the solution they required.
(CASE STUDY)
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Help Desk vs. Service Desk: Which One is Right for You
by Numara Software
March 2009
- (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
(WHITE PAPER)
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Application Grid: Ideal Platform for IT Consolidation
by Oracle Corporation
April 2009
- (Free Research) Application grid brings the same type of efficiency, scalability, and quality of service to the application layer that database clusters brings to the database layer. With an application grid you get greater efficiency, exceptional agility, and superior quality of service. Download this free white paper now.
(WHITE PAPER)
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Green IT Matters at Wipro LTD
by Wipro Technologies
September 2009
- (Free Research) In September 2009, Wipro Ltd (Wipro), a global corporation in the Information Technology Enabled Services (ITES) industry which was head-quartered in Bangalore, India, was reviewing its Green IT plan. Read this white paper to learn more about Wipro's quest to become a true ecologically sustainable company.
(WHITE PAPER)
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Enterprise, Back-Office Applications Propel our Business: An order management system, payroll and customer call center that connects your organization with customers and employees
by IBM
October 2009
- (Free Research) With Oracle Applications Extension for Rational Performance you no longer have to jeopardize your business engine during an upgrade. You’ll eliminate risk, increase testing productivity, speedy delivery, and ensure the quality and scalability of your business systems.
(WHITE PAPER)
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Empowerment as a Growth Strategy
by Oracle Corporation
September 2007
- (Free Research) Companies are using technology and other tools to help employees deliver an organization's best collective thinking during each customer interaction. Among them is Hewlett-Packard (HP), which we will feature in this paper. We will also explain why empowering your key customer-facing employees is the new path to achieving extraordinary results.
(WHITE PAPER)
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PODCAST: MS SQL Server 2008
by Fusion-IO
September 2009
- (Free Research) Solid state drives (SSD) are going to play everywhere in the enterprise—at the storage array level, at the server level and in users’ notebook computers. This podcast discusses the issues involved in integrating SSDs at these three junctions in enterprise storage environments.
(PODCAST)
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MS SQL Server 2008
by Fusion-IO
September 2009
- (Free Research) Solid state drives (SSD) are going to play everywhere in the enterprise—at the storage array level, at the server level and in users’ notebook computers. This webcast discusses the issues involved in integrating SSDs at these three junctions in enterprise storage environments.
(WEBCAST)
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Dell servers & storage help with data center hardware consolidation by 40%, improving application performance and growth headroom 200%
by Dell, Inc. and Intel
August 2009
- (Free Research) Read this paper to find out how Instantis managed to accommodate rapid customer growth, deliver outstanding performance, ensure “five-nines” availability for customers around the globe, cut ongoing IT costs, and reduce the environmental footprint of data center operations through reduced energy consumption.
(CASE STUDY)
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Study Pinpoints Areas of Growth for After-Market Maintenance/Repair/Overhaul Intiaitives
by SAP AG
January 2009
- (Free Research) This study talks about top three trends such as outsourcing MRO, aging aircraft and lean impacting the MRO segment.
(WHITE PAPER)
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Spend Analysis: Pulling Back the Cover on Savings
by SAP America Inc
October 2008
- (Free Research) As the key findings in this report will show, developing or enhancing a spend analysis program and closing process gaps to ensure tight linkage to the sourcing process are straightforward and practical ways to attain greater savings and deliver greater value in this period of uncertainty and strict budgets.
(ANALYST REPORT)
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Remote Support Center Solution -
30 Day Free Trial!
by ScriptLogic Corporation
September 2009
- (Free Research) Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
(TRIAL SOFTWARE)
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How Effective Email Management Helps Solve IT Challenges
by Iron Mountain Digital
September 2009
- (Free Research) How long could your company survive if email suddenly stopped? This webcast presents how Iron Mountain's Total Email Management Suit can give you more control over corporate email, while cutting costs and complexity and reducing risks.
(WEBCAST)
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Case Study: Accelerating Success for TIBCO Software
by Intel Corporation
December 2008
- (Free Research) In this case study learn how Intel® processor-based blade servers helped TIBCO Software keep up with business growth while lowering IT costs.
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SAP® Support of the Healthecare Supply Chain's Ongoing Effort to Ensure Patient Safety and Drive Business Value
by SAP AG
June 2009
- (Free Research) The Center for Healthcare Supply Chain Research (formerly the HDMA Research & Education Foundation) recently published an important study concerning data management and data sharing in the healthcare supply chain. This whitepaper discusses the key conclusions of their study.
(WHITE PAPER)
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GFI MAX Remote Monitoring and Management Solution -
Free 30 day Trial!
by GFI Software Ltd.
November 2009
- (Free Research) Remote monitoring and management solution that helps IT support companies and MSPs boost revenue, cut costs and improve service. GFI MAX monitors servers, workstations, networks and devices 24/7 alerting via email/SMS and dashboard.
(TRIAL SOFTWARE)
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Documenting VMware Infrastructure is 98 Percent Faster at LifeChurch.tv
by Veeam Software
November 2009
- (Free Research) Read this case study to learn how LifeChurch.tv implemented the Veeam Management suite Plus to manage their virtual infrastructure to decrease file-level recovery time from hours to seconds, reduce time to document infrastructure by 98 percent, and improve file copy speed six times faster than other products.
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