10 Hour Global Help Desk Shifts - IT Management Guide Results for 10 Hour Global Help Desk Shifts (Page 4)
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Legacy Tools: Not Built for Today's Helpdesk
by LogMeIn, Inc.
September 16, 2009
- (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
(WHITE PAPER)
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So You Have VOIP, Now What? Video-enabling Your IP Network
by TANDBERG
November 12, 2009
- (Free Research) IT executives no longer need to justify their use of Voice over IP—the technology works. It saves companies money, and it enables communication across global boundaries. As companies grow more global, and workers more virtual, employees must be able to communicate with co-workers, partners, customers and suppliers anytime, anywhere.
(WHITE PAPER)
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Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
by Microsoft
April 14, 2008
- (Free Research) The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0.
(CASE STUDY)
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Gartner's Magic Quadrant for IT Event Correlation and Analysis
by BMC Software, Inc
November 03, 2009
- (Free Research) Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis.
(ANALYST BRIEF)
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Global Dedupe FAQ
by FalconStor Software
October 08, 2009
- (Free Research) As storage capacity needs grow in SMBs, disk is increasingly being used as a backup storage target. In this FAQ, Executive Editor and Independent Backup Expert W. Curtis Preston, discusses the role of disk-based backup in the SMB space. Curtis takes a closer look at the benefits and cost differentiators of moving from tape to disk for data backup.
(PODCAST)
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Solutions for Small to Medium Data Centers
by APC
October 23, 2009
- (Free Research) APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.
(WHITE PAPER)
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Speeding ETL Processing in Data Warehouses
by Syncsort
October 12, 2009
- (Free Research) For processing data for BI analytics and other applications, the usual go-to software products include various extract, transform, load (ETL) and data warehousing solutions. However, these products do not always provide the speed required to deliver data on time. An additional product can speed the processing of high volumes of data.
(WHITE PAPER)
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SharePoint E-Zine Vol.2: Practical IT Strategies for Enterprise Collaboration
by SearchWinIT
September 2008
- (Free Research) This eZine explains planning global enterprise SharePoint deployments, creating custom global search scopes in SharePoint and top tips for harnessing Microsoft SharePoint governance.
(EZINE)
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Managing Risk through Financial Processes: Embedding Governance, Risk and Compliance
by SAP AG
November 2008
- (Free Research) To find out how senior executives view their financial processes, the Economist Intelligence Unit surveyed a global sample of mostly financial executives in September 2008. Some respondents focused on the importance of developing processes that reduced costs and improved efficiency. Others acknowledged the importance of cost and efficiency..
(ANALYST REPORT)
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Support Global Expansion with Trade and Financial Compliance
by SAP America Inc
November 2009
- (Free Research) The SAP BusinessObjects Electronic Invoicing for Brazil (SAP BusinessObjects Nota Fiscal Eletronica) application helps companies that do business in Brazil meet digital invoice regulations. The application enables automated, certified, and secure communication with government systems at the state and federal level.
(ANALYST BRIEF)
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Energizing Education: Blackboard enriches the educational experience
by Dell, Inc. and Intel
August 2009
- (Free Research) Blackboard needs a highly available, very scalable platform for its mission-critical learning management system offered through managed hosting from six global data centers. Ease of set-up and monitoring are of paramount importance. Read this case study to learn how Dell servers and Intel processors make it happen.
(CASE STUDY)
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Delphi Capital Easily Shifts to EVault's Cloud-Based Managed Backup Services
by i365, A Seagate Company
May 2009
- (Free Research) This document provides an examination of Delphi Capital's implementation of the EVault Managed Backup Services and the firm's experience and opinions on the solution. End users can use this information to assess whether online backup services are applicable within their environment and what benefits can be expected.
(CASE STUDY)
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IDC Report: IT Service Management Adoption Trends and Strategies
by Hewlett-Packard Company
September 2008
- (Free Research) Check out this white paper that discusses the findings of an IDC survey of over 600 IT organizations worldwide. The survey identifies issues confronting IT departments that are adopting service models and to better understand the status and priorities of key functions and processes that underlie successful implementation of IT service management.
(WHITE PAPER)
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ITSM guidance: ITIL V3 Update
by SkillSoft Corporation
August 2009
- (Free Research) In an exclusive interview with Sharon Taylor, you'll hear her address the negative user comments about ITIL V3, the improved potential for ROI and the new V3 certification path.
(VIDEO)
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Realizing Business Value with Identity and Access Management
by IBM
September 2009
- (Free Research) Read this white paper to learn how IBM identity and access management solutions help organizations realize business value through a centralized, automated identity and access management infrastructure.
(WHITE PAPER)
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Getting Virtualization Right: Five Virtualization Rules Every Organization Must Know
by Hewlett-Packard Company
July 2009
- (Free Research) HP has a long and proud tradition of partnering with technology leaders to help ensure success in both good economies and bad. This paper provides practical advice and insight into the rules these leaders followed to realize the full potential of virtualization.
(WHITE PAPER)
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2009 IT Skills and Salary Report
by Global Knowledge
March 2009
- (Free Research) Download your free copy to learn the top paying salaries for IT jobs based on state, industry, certification, and more.
(WHITE PAPER)
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Midmark Aims for Excellence with Efficient Products and Support
by LogMeIn, Inc.
September 2009
- (Free Research) Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones.
(CASE STUDY)
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Five Steps to Successful Data Center Consolidation
by BMC Software, Inc
June 2009
- (Free Research) Using the five step process outlined in this white paper, we were able to eliminate more than 2,000 servers from our own IT infrastructure, saving an estimated $10 million dollars in data center costs.
(WHITE PAPER)
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Supply Chain Collaboration: The Key to Success in a Global Economy
by SAP AG
January 2007
- (Free Research) Learn how you can transform traditional supply chains from linear, sequential processes into adaptive supply chain networks.
(WHITE PAPER)
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"up.time 5" by uptime software -
Free 30 Day Trial!
by uptime software inc.
October 2009
- (Free Research) Deeply monitor all Virtual, Physical and Cloud based servers, applications, resources, and services from a single, unified dashboard with "up.time". Immediately cut costs and drive global performance and availability.
(TRIAL SOFTWARE)
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The New Voice of the CIO: 2009 Global CIO Study - Perspectives for Midsize Organizations
by IBM
November 2009
- (Free Research) How can today's CIO make the biggest impact on their organization? Learn more here.
(ANALYST REPORT)
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Optimizing the Data Center for Cost and Efficiency
by Dell India
April 2009
- (Free Research) The current state of the datacenter demands a transformation that helps in improving space utilization and lowering power consumption while still providing the scale and availability the business requires. Read this report to learn how your organization can optimize data center efficiency and lower costs.
(WHITE PAPER)
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SUN SPARC® ENTERPRISE T5120, T5220, T5140, AND T5240 SERVER ARCHITECTURE
by Sun Microsystems, Inc.
April 2008
- (Free Research) Employing the UltraSPARC® T2 and UltraSPARC T2 Plus processors - the industry's first massively threaded Systems on a Chip (SoC) - Sun SPARC® Enterprise T5120/T5220 and T5140/T5240 servers offer breakthrough performance and energy efficiency to drive Web 2.0 infrastructure and address other demanding datacenter challenges.
(WHITE PAPER)
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Cutting Costs with Greener IT
by Wipro Technologies
October 2009
- (Free Research) The tools for assessing enterprise-level green practices have evolved from do-it yourself Excel spreadsheets to elaborate carbon accounting software suites available on a subscription basis. By first determining a baseline, organizations can set clear goals for adopting greener IT practices.
(WHITE PAPER)
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