10 Hour Global Help Desk Shifts - IT Management Guide Results for 10 Hour Global Help Desk Shifts (Page 3)
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Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis
by SAP AG
June 02, 2009
- (Free Research) The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up...
(WHITE PAPER)
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Staying in Control When Requirements Change: Learn Ways to Keep Schedules and Costs in Line
by IBM
October 30, 2009
- (Free Research) An effective change management process can help you better identify how alterations will affect cost and schedule so you can keep them in control. This paper will explore change management approaches and how you can use IBM Rational® solutions to manage changes to development, system and IT artifacts.
(WHITE PAPER)
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Advancing your SAP Netweaver: Maximize the value of SAP Netweaver with Atos Origin
by Atos Origin
November 04, 2009
- (Free Research) Enterprises that embrace SAP NetWeaver early will gain a tremendous competitive advantage. And by using the proven experience of Atos Origin, nothing is left to chance. Atos Origin will provide transparency regarding the costs and benefits and help turn your vision into results using our proven global SAP expertise and integration experience.
(WHITE PAPER)
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E-Guide: Increase Quality and ROI with SAP Certification and Training
by SkillSoft Corporation
November 18, 2009
- (Free Research) Read this E-Guide and explore how certifications can help SAP gauge market levels of training and experience to deliver a better and faster ROI. Discover how the Business Process Expert certification can enhance the skills needed to create and compose business processes as well as bridge the gap between IT and business.
(E-LEARNING TUTORIAL)
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Grow Your Business with Microsoft Dynamics CRM
by Microsoft
September 09, 2009
- (Free Research) View this webcast to see how that Microsoft Dynamics CRM 4.0 gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post sales.
(WEBCAST)
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An IT Executive's Guide to Effective Unix Migrations with Dell Services
by Dell, Inc. and Intel
September 29, 2009
- (Free Research) In this podcast, listen to expert Scott Sawyer explain how Dell Services can help you plan for modernization of your legacy Unix infrastructure.
(PODCAST)
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Reducing Time and Staff Required to Meet Customer Service Level Requirements for Security and Compliance
by Shavlik Technologies
July 20, 2009
- (Free Research) As ORCS introduced Windows Server 2008 into the network, they sought new ways to improve efficiency. The need for an improved patch management system, combined with the requirements for PCI compliance, presented a dual challenge that they hoped they could address with a single technology solution. And they did. Read this case study to learn how.
(CASE STUDY)
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Performance First: Performance-based Network Management Keeps Organizations Functioning at Optimum Levels
by NetQoS, Inc.
October 22, 2009
- (Free Research) In this whitepaper, you will learn about the current shift in focus from network availability to application performance and how a new management model, what NetQoS calls Performance First™, will empower you to advance to the next level in managing your network for application performance.
(WHITE PAPER)
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Migrate to Online Services
by SHI
October 16, 2009
- (Free Research) Business Productivity Online Standard Suite delivers hosted communication and collaboration tools that feature simplified IT Management, high availability and comprehensive security. This whitepaper will help you understand what is needed to prepare to migrate your current systems to a hosted model.
(WHITE PAPER)
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The Business Case for Automating Document Driven Business Processes
by Kofax, Inc.
October 14, 2009
- (Free Research) This white paper provides the compelling case for taking an enterprise approach to automating document driven business processes. Find out how document capture is quickly moving toward mainstream adoption and how the shift from scan-to-archive to scan-to-process is profoundly changing the strategic importance of capture as an enterprise standard.
(WHITE PAPER)
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Business Rules with JBoss: Value Overview and High-level Technology Summary
by JBoss, a Division of Red Hat
July 17, 2009
- (Free Research) In this webinar you will learn about the features, capabilities, and value offered by JBoss Enterprise Middleware in the management of business rules. We'll introduce business rules management concepts and value, explore use cases, and dive deeper into the JBoss Enterprise business rules management technology.
(WEBCAST)
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Presentation Transcript: Offering the Cloud to your Clients
by Google Apps Authorized Reseller Program
October 09, 2009
- (Free Research) In this presentation transcript of the "Offering the Clouds to Your Clients" webcast, learn how new technologies, demographic shifts and emerging business models in the cloud computing market are changing the way VARs and MSPs are working with clients.
(PRESENTATION TRANSCRIPT)
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Information Security Magazine - September 2009: Readers’ Choice Awards
by Information Security Magazine
September 15, 2009
- (Free Research) This issue of Security Information Magazine features the 2009 Readers’ Choice Awards. For the fourth consecutive year, our readers voted to determine the best security products. A record 1,721 voters participated this year, rating products in 17 different categories. There’s also a great article on the facts and myths about encryption and more.
(EZINE)
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Closing the Gaps in Enterprise Data Security: A Model for 360 degree Protection
by Sophos Inc.
June 10, 2009
- (Free Research) This paper examines the primary data threats that currently concern chief security officers (CSOs) and IT security management within enterprises, and recommends best-practice techniques to minimize and overcome risks to data security. These best practices have been successfully implemented and deployed in organizations.
(WHITE PAPER)
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Inside SQL Server 2008: Exploring High Availability and Scalability Enhancements
by Global Knowledge
May 01, 2009
- (Free Research) Microsoft is targeting close to zero downtime with SQL 2008 with availability and recovery features that only used to be available via third-party solutions. This white paper discusses the evolution of High-availability from SQL 2005 to SQL 2008, and the tools available to minimize downtime in the Enterprise.
(WHITE PAPER)
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Automation on Demand: Creating an Efficient and Cost Effective AP Solution
by Esker Inc.
July 10, 2009
- (Free Research) This paper presents a solution that leverages comprehensive document process automation to deliver the advantages of paperless invoice processing as an on-demand service. It highlights the opportunity to shift ROI from the project level to the document level (capital versus operational expense) and realize automation benefits immediately.
(WHITE PAPER)
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Oracle eAM's Best Friend - Automated Work Order Attachment Printing
by STR Software
March 09, 2009
- (Free Research) Check out this paper to learn how Oracle Enterprise Asset Management (eAM) successfully automates the printing of Oracle eAM documents such as work orders and accompanying attachments into company business processes.
(WHITE PAPER)
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Zenith ARCA: Advanced Recovery and Continuity Appliance
by Zenith Infotech
October 28, 2009
- (Free Research) Learn how Freeland Community School District in Freeland, MI. used Zenith ARCA (Advanced Recovery & Continuity Appliance) to reduce management overheads, reduce RPO from 2 hours to 15 minutes.
(WHITE PAPER)
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Reduce Costs and Gain Control of Your Virtualized Infrastructure with Consolidated Management
by Hewlett-Packard Company
October 07, 2009
- (Free Research) Join HP and VMware, industry leaders in virtualization and infrastructure and application management for this one hour webinar to learn how you can reduce management costs and gain increased visibility and control of your virtual infrastructure.
(WEBCAST)
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Legacy Tools: Not Built for Today's Helpdesk
by LogMeIn, Inc.
September 16, 2009
- (Free Research) This paper explores the challenges of supporting a remote workforce with legacy tools and the hidden costs of these tools. In addition, it identifies best practices that decision makers can use to choose enterprise helpdesk support tools that better meet the needs of remote employees, while helping to cut costs.
(WHITE PAPER)
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eGuide: Hyper-V - What You Need to Know before Getting Started
by Dell and Microsoft
December 2008
- (Free Research) In this E-Guide learn how Microsoft Hyper-V fits into the server virtualization landscape, with insight on exactly what Hyper-V has to offer, and analysis of how the Microsoft technology stacks up against the competition.
(EGUIDE)
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So You Have VOIP, Now What? Video-enabling Your IP Network
by TANDBERG
November 2009
- (Free Research) IT executives no longer need to justify their use of Voice over IP—the technology works. It saves companies money, and it enables communication across global boundaries. As companies grow more global, and workers more virtual, employees must be able to communicate with co-workers, partners, customers and suppliers anytime, anywhere.
(WHITE PAPER)
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Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
by Microsoft
April 2008
- (Free Research) The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0.
(CASE STUDY)
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Gartner's Magic Quadrant for IT Event Correlation and Analysis
by BMC Software, Inc
November 2009
- (Free Research) Before investing in an event management solution, you’ll want to know how the product will fit within your overall event-to-incident and problem management processes, including workflow, escalation and integration with service desk tools. Gartner assesses the vendor landscape in their latest Magic Quadrant for IT Event Correlation and Analysis.
(ANALYST BRIEF)
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Virtual Desktop Management: Reducing Infrastructure Costs
by HP, Vmware and AMD
September 2009
- (Free Research) This webcast discusses ways to reduce costs and improve return on investment with desktop virtualization. Learn how implementing this technology enables you to reduce IT staff costs by more than 40 percent. Discover ways to reduce infrastructure expenses and total cost of ownership by more than 50 percent.
(WEBCAST)
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