IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) Software, Hardware, Services and Research Papers

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IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)

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Business Resiliency for a Smarter Planet: New, Affordable Ways to Ensure IBM Power Systems Availability

by Vision Solutions

March 05, 2009 - (Free Research) Do you have the right technologies to compete in today's economic times? IBM's Dynamic Infrastructure™ initiative combined with Resilience 2.0 technologies from Vision Solutions deliver a secure, virtualized, energy efficient, and highly resilient IT environment for businesses of any size.

(WEBCAST)

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Data Protection Examples Using PS Series Snapshots in a VMware® Virtual Infrastructure

by Dell, Inc.

May 01, 2008 - (Free Research) This tech report demonstrates how using Dell EqualLogic SAN Snapshots can improve data protection in a VMware Virtual Infrastructure environment.

(TECHNICAL ARTICLE)

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Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft

by Nimsoft, Inc.

November 04, 2009 - (Free Research) Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges.

(CASE STUDY)

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Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management

by Nimsoft, Inc.

November 04, 2009 - (Free Research) For many organizations, the move to cloud computing is imminent. This paper features a range of practical insights into some key issues your organization should be aware of. It looks at some of the most pressing challenges cloud computing presents in terms of service level management and offers tips for overcoming these obstacles.

(WHITE PAPER)

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Numara Software Webinar - Track It!

by Numara Software

June 08, 2009 - (Free Research) Watch this webinar to get an overview of Numara's Track It! software solution and free trial download that offers everything needed to manage your Help Desk and IT assets while enabling your organization to cost-effectively employ industry best practices.

(WEBCAST)

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Help Desk vs. Service Desk: Which One is Right for You

by Numara Software

March 05, 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.

(WHITE PAPER)

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Configuration Management: Creating a functional CMDB is achievable in your lifetime

by Numara Software

February 19, 2009 - (Free Research) In this webinar, you will learn about the challenges of implementing configuration management along with suggestions on how to get started, and best practices to ensure success. You will also learn how Numara FootPrints Configuration Management takes the pain and time out of creating and maintaining a functional CMDB.

(WEBCAST)

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Change Management: Reduce the Chaos by Taking Control

by Numara Software

February 19, 2009 - (Free Research) This webinar discusses the challenges in designing a change management process, defining approval workflows, and conforming to IT governances such as Sarbanes-Oxley and SAS70. It also shows you how quickly Numara FootPrints Change Management helps effectively change, ensure compliance in IT, as well as other functional areas of your business.

(WEBCAST)

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ITIL for the Real World

by Numara Software

January 06, 2009 - (Free Research) This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers.

(WEBCAST)

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The Friendly Face of IT: User-friendly IT Management

by Numara Software

January 06, 2009 - (Free Research) This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs.

(WEBCAST)

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Practical and Flexible IT Service Management for the Real World

by Numara Software

January 06, 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.

(WEBCAST)

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Get More Virtual with Dell and VMware vSphere

by Dell, Inc.

June 09, 2009 - (Free Research) Learn how Dell has designed and integrated the Dell EqualLogic Virtual SAN with VMware® vSphere 4.0 with to help you save money and get more virtual.

(WEBCAST)

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Comprehensive Data Protection and Disaster Recovery for VMware Virtual Infrastructure

by Dell, Inc.

May 13, 2009 - (Free Research) Read this solution brief to learn how the Dell EqualLogic PS Series' bundled Auto-Snapshot Manager and Auto-Replication features are used to effectively integrate with VMware for scalable online data protection of the complete virtual infrastructure. This paper also discusses protection and simplification for the virtual environment.

(WHITE PAPER)

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Making Enterprise Architecture (EA) Strategic with Business & Information Architecture

by Infosys Technologies Limited

September 01, 2008 - (Free Research) EA, a key IT governance tool, plays an active role in strategic business planning. Effective EA requires managing standards and promoting best practices in architecture.

(PRESENTATION)

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Building Blocks for Enterprise Business Architecture

by Infosys Technologies Limited

September 01, 2008 - (Free Research) We evaluate the established meta-models and frameworks of enterprise business architecture, and extract the key ingredients to build an innovative meta-model.

(EZINE)

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Making Enterprise Architecture Work

by Infosys Technologies Limited

September 01, 2005 - (Free Research) A robust governance framework is imperative for effective Enterprise Architecture (EA). Our framework helps you assess performance and chart a continuous improvement course that deepens the impact of your EA program.

(WHITE PAPER)

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The Trends and Direction of Enterprise Architecture (EA)

by Infosys Technologies Limited

February 01, 2009 - (Free Research) Infosys' Enterprise Architecture (EA) Survey 2008-09 reveals that EA enables business transformation, its practices continue to mature, and increased outsourcing of EA functions is a strong future possibility.

(ANALYST REPORT)

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Advance Your SAP Services: What Atos Origin Can Do For You

by Atos Origin

November 04, 2009 - (Free Research) Atos Origin provides end-to-end SAP solutions for mid-to large-size organizations around the world - from core SAP implementations to supply chain management to upgrades and custom development. With a wealth of experience across all industries, we are among the world's most successful SAP specialists.

(CASE STUDY)

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Advance Your Data Management: Reduce Cost and Risk through the effective and efficient Management of Master Data

by Atos Origin

November 04, 2009 - (Free Research) Effective and efficient management of master data within the manufacturing sector is a key factor in reducing TCO, providing accurate global spend analysis and improved reporting and decision making. Implementing SAP's Master Data Management solution into an organization enables the backbone of a complete data governance model to be established.

(WHITE PAPER)

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Best Practice Insights: ITIL Service Operation

by BMC Software, Inc

November 03, 2009 - (Free Research) Service Operation, the fourth book in the IT Infrastructure Library (ITIL) Version 3 publications, assists readers in developing management practices to ensure customers are satisfied and receive the value they expect. BMC experts have compiled an overview based on Service Operation, including valuable commentary, practical guidance and examples.

(SCREENCAST)

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Strategies for Modernizing IT, Reducing Costs, and Improving Operational Efficiency

by BMC Software, Inc

November 03, 2009 - (Free Research) To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.

(WHITE PAPER)

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Virtualized OLTP workload performance comparison of end-to-end solutions: Dell vs. HP

by Dell, Inc. and Intel

March 01, 2009 - (Free Research) One of the key findings discovered in this series of tests is that the Dell PowerEdge R710 server and Dell EqualLogic storage supported 22.2% more virtual machines than did the HP ProLiant DL385 G5 server and HP StorageWorks EVA 4400. Read this test report to learn more.

(TEST RESULTS)

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vSphere Virtual Infrastructure Business Ready Solutions for the R610 and R710 PowerEdge Servers

by Dell, Inc. and Intel

July 01, 2009 - (Free Research) This white paper presents a sample Dell solution -- using the Dell R610 and R710 PowerEdge Servers (powered by Intel® Xeon® processor 5500 Series) -- designed to tolerate faults at multiple infrastructure layers to provide maximum level of availability for the virtual infrastructure.

(WHITE PAPER)

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Realizing ITIL V3: Top Technologies to Drive Value

by Hewlett-Packard Company

August 2008 - (Free Research) Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.

(WHITE PAPER)

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Data Center Automation - A Forrester 2008 Report

by Hewlett-Packard Company

April 2008 - (Free Research) This Forrester research brief reviews the top vendors in data center automation (DCA) and rates HP the highest due to the breadth of their solution in the very competitive DCA market.

(ANALYST REPORT)

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