IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) Software, Hardware, Services and Research Papers

Computerworld IT Management Guide

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IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)

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Virtual Service Solution

by Opalis Software, Inc.

July 01, 2009 - (Free Research) Opalis reduces the time, cost, and error potential of manual approaches to virtual service management by automating virtual lifecycle management, incident response and change management in your virtual infrastructure. The solution provides a level of control that eliminates sprawl and allows you to rapidly respond to changing business needs.

(PRODUCT OVERVIEW)

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Extend Management Tools to Virtual Services

by Opalis Software, Inc.

July 01, 2009 - (Free Research) Virtual Sprawl stands in the way of achieving the promise of virtualization. In order to optimize virtualization without increasing the staff, time and cost required to manage these environments IT departments need to automate management best practices by extending their existing management tools to virtual services.

(WHITE PAPER)

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Business Analytics for the CIO

by SAS Institute Inc.

June 25, 2009 - (Free Research) Organizations today are dealing with increasingly complex issues, dynamic changes and a systemic need for evidence-based decisions across a growing range of decision makers. The SAS® Business Analytics Framework maximizes the value of technology and information assets - enabling organizations to address critical business issues right...

(WHITE PAPER)

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Simplify Oracle CRM On Demand Integration

by Cast Iron Systems

February 23, 2009 - (Free Research) Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more.

(WHITE PAPER)

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Deliver Application Integration Projects in Days

by Cast Iron Systems

February 23, 2009 - (Free Research) This white paper details the Cast Iron Integration Solution, which dramatically simplifies application integration today. As a purpose-built solution designed exclusively for application integration, it eliminates complexity from an integration problem and enables companies to implement projects in days, rather than weeks or months.

(WHITE PAPER)

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HP automates end-user management with HP Client Automation software

by Hewlett-Packard Company

May 01, 2009 - (Free Research) This white paper outlines how consolidating HP's data centers lead to intelligent and automated client management. Using HP client automation software the company was able to improve efficiency and reliability.

(WHITE PAPER)

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IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses

by Progress Software, Inc.

April 01, 2009 - (Free Research) As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions.

(WHITE PAPER)

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What Every IT Manager Needs To Know About Project Management

by Global Knowledge

May 01, 2009 - (Free Research) It is important for the IT Manager to know the basics of formalized project management. Why? Because every organization needs to be able to implement change and almost all important changes are defined or implemented through project teams.

(WHITE PAPER)

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Troubleshooting Made Easy In Linux

by Global Knowledge

May 01, 2009 - (Free Research) Troubleshooting is a necessary evil. Where does one start when the operating system does not start, the application does not load or run correctly, the network hangs or a network service does not listen or perform? Linux is noted for being rock solid, stable, and easy to manage but not as user friendly.

(WHITE PAPER)

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Tough Love: When IT Security Hurts Your Business

by Global Knowledge

May 01, 2009 - (Free Research) As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.

(WHITE PAPER)

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ITIL Version 3 - What the Changes Could Mean to You

by Global Knowledge

December 2008 - (Free Research) As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool.

(WHITE PAPER)

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ITIL V3 and the PMBOK® - Distinct but Complementary

by Global Knowledge

December 2008 - (Free Research) This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).

(WHITE PAPER)

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Business Service Management: What It Is and Why You Should Care

by Global Knowledge

December 2008 - (Free Research) The purpose of this business training white paper is to explain what BSM is and what it isn't and it will also describe BSM benefits.

(WHITE PAPER)

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Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps

by Global Knowledge

January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.

(WHITE PAPER)

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ITIL® v3: What It Is and Why You Should Care

by Global Knowledge

October 2008 - (Free Research) This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started.

(WHITE PAPER)

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Geek-Speak Glossary: A Manager's Guide to IT Terminology

by Global Knowledge

March 2007 - (Free Research) This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT staff.

(WHITE PAPER)

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Must Read: New Issue of Intel Premier IT Magazine

by Intel Corporation

June 2009 - (Free Research) A special edition focused on PCs presents bottom line best practices for deploying, maintaining, managing, mobilizing, refreshing, and securing your client fleet. Read now.

(EZINE)

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Network Management Solution Provider Brings Graphically Sophisticated Reporting Capabilities into Their Flagship Solution

by JasperSoft

March 2009 - (Free Research) Network Management solution provider brings graphically sophisticated reporting capabilities from Jaspersoft into their Eye Of The Storm application.

(CASE STUDY)

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JasperSoft APIs Integrating BI with your Applications

by JasperSoft

March 2009 - (Free Research) This guide introduces JasperSoft's application programming interfaces to product and development managers. Learn how JasperSoft's reporting and analytics enhance the quality and value of all applications through seamless integration without the frustration of home-grown and legacy systems that are far too expensive to develop, manage, and maintain.

(WHITE PAPER)

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Enterprise Reporting: Embeddable BI for Mission Critical Applications

by JasperSoft

March 2009 - (Free Research) There are several high-quality Open Source BI solutions available today. If you're a BI pro, you've likely evaluated several BI solutions. However, there are new opportunities and still a few limitations with Open Source BI. This paper offers tips on how to evaluate Open Source BI so you can more easily find a solution that meets your needs.

(WHITE PAPER)

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Open Source Business Intelligence Costs and Benefits What You Need to Know

by JasperSoft

March 2009 - (Free Research) This guide will help you understand the hidden and explicit costs associated with open source BI in comparison with familiar proprietary BI solutions. At the end, you should understand whether open source BI is a viable option for your organization.

(WHITE PAPER)

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E-Guide: Expert Strategies for Managing Server Virtualization Complexity

by HP, Intel, & VMware

June 2009 - (Free Research) This expert E-Guide, brought to you by SearchServerVirtualization.com, HP, Intel and VMware, gives expert tips for managing the complexity associated with virtualized servers. Learn how to reduce server virtualization sprawl and gain insight into key virtualization management strategies for your server environment.

(EGUIDE)

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Hitting the Moving Target of Operational Excellence: Identifying and Obtaining the Information Needed for Continued Success

by SAP America Inc

May 2007 - (Free Research) This white paper presents IDC’s framework for implementing operational excellence (opex) and helps the reader move toward an effective op ex implementation while avoiding potential pitfalls.

(WHITE PAPER)

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IDC White Paper: Making the Business Case for IT Consolidation

by Hewlett-Packard Company

April 2008 - (Free Research) IDC believes that IT organizations are constantly being asked to do more with less. This analyst report will look at some of the key triggers CIOs look for when deciding to consolidate as well as getting started with consolidation and its impact on the business.

(WHITE PAPER)

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Virtual Data Center E-Zine - Volume 11

by Virtual Data Center E-Zine - Volume 11

June 2009 - (Free Research) Data center managers face increasing challenges as virtual machines spread across the enterprise. Automation, monitoring and management tools can offer some much needed relief in the battle to keep control in a virtualized environment. In this month's issue of Virtual Data Center, learn how to choose the right virtual tools for the job.

(EZINE)

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