IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) Software, Hardware, Services and Research Papers

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IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)

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PODCAST: Getting There From Here: Delivering Unified Communications to Your Organization - Part 2

by IBM

September 11, 2009 - (Free Research) In this podcast, discover new unified communication (UC) technology that enhances collaboration and conferencing capabilities. Gain insight into four UC applications and how to select the best one for your use cases. Learn how to extend telecommunications, mobility, desktops and applications to improve business operation performance.

(PODCAST)

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Making Enterprise Architecture Work

by Infosys Technologies Limited

September 01, 2005 - (Free Research) A robust governance framework is imperative for effective Enterprise Architecture (EA). Our framework helps you assess performance and chart a continuous improvement course that deepens the impact of your EA program.

(WHITE PAPER)

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Blackboard enriches the educational experience with Dell PowerEdge Blade Servers that provide 99.7% availability in the classroom

by Dell, Inc. and Intel

August 24, 2009 - (Free Research) Blackboard needs a highly available, very scalable platform for its mission-critical learning management system offered through managed hosting from six global data centers. Ease of set-up and monitoring are of paramount importance. Read this case study to learn how Dell servers and Intel processors make it happen.

(CASE STUDY)

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Layered Tech sees 22% performance increase by building new infrastructure using Dell servers that takes managed hosting and cloud services to a new level

by Dell, Inc. and Intel

September 24, 2009 - (Free Research) When a major acquisition made Layered Tech a larger company with new goals and an opportunity to expand its customer base, the IT team had to revamp its infrastructure to match. Read this case study to learn about the solutions they use to provide the technology and infrastructure that best meets the needs of their customers.

(CASE STUDY)

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Business Ready Solutions for Virtual Infrastructure Availability Using Dell™ PowerEdge™ Servers, Dell Powervault™ Storage, and VMware vSphere™

by Dell, Inc. and Intel

July 24, 2009 - (Free Research) This white paper presents an example configuration and best practices for deploying and configuring a highly available architecture using an example solution configuration and then discussing how the configuration helps in maximizing uptime.

(WHITE PAPER)

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Securing and Managing Your Enterprise: An Integrated Approach

by Novell Inc.

December 04, 2009 - (Free Research) Your organization has a dizzying number of platforms, directories, systems and applications - all requiring your attention and administration. So how can you integrate and automate fragmented management tasks while addressing a full range of GRC issues? You can choose the security and system management solution from Novell®

(WHITE PAPER)

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Must Read: New Issue of Intel Premier IT Magazine

by Intel Corporation

June 30, 2009 - (Free Research) A special edition focused on PCs presents bottom line best practices for deploying, maintaining, managing, mobilizing, refreshing, and securing your client fleet. Read now.

(EZINE)

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Presentation Transcript: Refreshing IT Infrastructure with the Xeon Processor 5500 Series

by Intel Corporation

June 08, 2009 - (Free Research) In this transcript, learn what key points an organization looks at when thinking about a technology refresh. Gain insight into the value proposition of refreshing IT infrastructure with the Xeon Processor 5500 series and how it is essential for meeting performance, reliability and flexibility requirements

(PRESENTATION TRANSCRIPT)

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Enterprise Testimonials: Reduce Power Consumption with Intel vPro Technology

by Intel Corporation

April 10, 2009 - (Free Research) Watch this video and hear IT professionals from the Symantec ManageFusion 2009 conference discuss the impact of Intel vPro technology on power consumption reduction and energy cost reduction.

(VIDEO)

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IT and Analyst Testimonials: TCO Considerations for PC Refresh and Intel vPro Technology

by Intel Corporation

May 27, 2009 - (Free Research) In this video IT professionals from the Symantec ManageFusion Conference discuss how PC refresh and Intel vPro technology helps minimize total cost of ownership.

(VIDEO)

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Refreshing IT Infrastructure with the Xeon Processor 5500 Series

by Intel Corporation

May 11, 2009 - (Free Research) In this Videocast, learn what key points an organization looks at when thinking about a technology refresh. Gain insight into the value proposition of refreshing IT infrastructure with the Xeon Processor 5500 series and how it is essential for meeting performance, reliability and flexibility requirements.

(VIDEO)

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Aligning For a More Successful Business and IT Development Paradigm

by Active Endpoints, Inc.

September 09, 2009 - (Free Research) This paper examines how the adoption of SOA (Service Oriented Architecture) can significantly improve Business and IT alignment.

(WHITE PAPER)

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Overcoming Buyer Objections

by Intel Technology Provider

October 15, 2009 - (Free Research) In this white paper, you'll read about the top objections buyers have for upgrading their current equipment. You'll also hear about the solutions Intel has to offer to help increase the productivity of your workforce, reduce energy consumption, and much more!

(WHITE PAPER)

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Learn how XOJET Reduced Costs by 40% and Achieved Greater Scalability

by Freudenberg IT

June 16, 2009 - (Free Research) In this success story you will read how by hosting its SAP enterprise resource planning (ERP) financial modules with FIT, XOJET is saving the expense of a dedicated SAP staff and IT infrastructure. Read on to learn how you company can take advantage of the same benefits as XOJET did by choosing FIT to maintain your SAP infrastructure.

(CASE STUDY)

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Service Management Virtual Simulation (tool)

by IBM

December 07, 2009 - (Free Research) Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM.

(RESOURCE CENTER)

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Building a Smarter Planet with a Dynamic Infrastructure: Delivering Superior Business and IT Services with Agility and Speed

by IBM

February 20, 2009 - (Free Research) In a smarter planet, the most successful organizations will be those that successfully deploy their assets to address today's service, cost and risk issues as well as seize tomorrow's opportunities for growth, leadership and differentiation. Read this IBM white paper for more information.

(WHITE PAPER)

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Webcast: Turning Virtual Sprawl Into a Good Thing

by Hewlett-Packard Company

December 10, 2009 - (Free Research) Many organizations lack visibility into the physical and virtual infrastructure in their data center, preventing them from achieving effective infrastructure management. This webcast explores how dependency mapping addresses this issue by enabling you to track and control configurations, model and test proposed changes and execute failure analysis.

(WEBCAST)

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Giving Service Companies a Fast Start

by SAP AG

March 10, 2009 - (Free Research) Learn how the SAP Business All-in-One fast-start program can provide service companies like yours with a software solution that helps you respond quickly to customers' expectations of high-quality, differentiated services to help you maintain services relationships - with predictable costs, and low total cost of ownership.

(WHITE PAPER)

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Reduce Cost and Improve Service Levels with Application Performance

by IBM

December 07, 2009 - (Free Research) Check out this webcast to learn how to reduce cost and improve service levels with application performance monitoring simplification.

(WEBCAST)

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Service Management: Minimizing and Avoiding Downtime

by IBM

December 07, 2009 - (Free Research) Adrian Mitu, of IBM, discusses the importance of service availability and performance. Companies need to be more effective at solving service problems-- by minimizing service downtime and reducing the number of incidents.

(WEBCAST)

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IBM Service Management: Visibility. Control. Automation

by IBM

June 25, 2009 - (Free Research) This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.

(BROCHURE)

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Presentation Transcript: Unified Approach to Managing the Virtual Environment

by Forsythe

December 04, 2009 - (Free Research) In this presentation transcript, learn about a unified approach to IT management. Discover how to decrease complexity introduced by virtualization and cloud computing to ensure optimal performance of your virtual and physical environments.

(PRESENTATION TRANSCRIPT)

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Guide to Better Decision-Making for Your SMB Through IT

by SAP AG

June 09, 2008 - (Free Research) Small and midsize companies that can successfully align IT with their business objectives will be the ones to stay ahead of the competition by having access to the right information at the right time, allowing for better, faster decisions.

(WHITE PAPER)

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Measuring The Business Value of IT

by SAP AG

September 25, 2006 - (Free Research) Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users.

(WHITE PAPER)

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Hitting the Moving Target of Operational Excellence: Identifying and Obtaining the Information Needed for Continued Success

by SAP AG

May 01, 2007 - (Free Research) This white paper presents IDC’s framework for implementing operational excellence (opex) and helps the reader move toward an effective op ex implementation while avoiding potential pitfalls.

(WHITE PAPER)

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